Audi Pittsburgh, A #1 Cochran Premier Brand

My New Q7-pleasant car buying experience Steve was very helpful and influential in my decision to purchase another Audi. My previous experience with another dealer was not positive. His prof Steve was very helpful and influential in my decision to purchase another Audi. My previous experience with another dealer was not positive. His professionalism, knowledge, honesty, patience and responsiveness were top notch! His commitment to customer service is very admirable. Highly recommend! More

Professional, patient, and helpful. The dealership is well managed and responsive, and Steve was extremely helpful. He was patient and informative, going over the details of my Audi A3 The dealership is well managed and responsive, and Steve was extremely helpful. He was patient and informative, going over the details of my Audi A3 in a respectful manner. He is a good teacher, and a hard worker. He made the experience of buying the car easy and pleasant. Highly recommend. More

Very smooth and quick. It was a pleasure working with Steven Catalo, he was so nice and patient with me, while showing me the workings of my first Audi It was a pleasure working with Steven Catalo, he was so nice and patient with me, while showing me the workings of my first Audi More

Highly recommend I highly recommend this dealership! Steven Catalo was key to our great experience that led us finding and buying my new car as well as my husband’s. I highly recommend this dealership! Steven Catalo was key to our great experience that led us finding and buying my new car as well as my husband’s. This dealership also provides drop off/pick up for service, which is awesome. More

Fun Experience Steven was very helpful and helped through the entire process. He made sure everything was taken care of and did his best to help me with everything. Steven was very helpful and helped through the entire process. He made sure everything was taken care of and did his best to help me with everything. I really enjoyed working with him and would recommend him. He was timely and organized and the process as smooth as he could. Overall a great experience working with him and the dealership. More

Atrocious Service Department There is no regard for the customer. Appointments are meaningless and they have yet service a car in one day. They provide no transportation or even o There is no regard for the customer. Appointments are meaningless and they have yet service a car in one day. They provide no transportation or even offer an apology. More

Painless process!!!!! Steven is truly a subject matter expert when it comes to Audi's and this showed throughout my buying process. He answered all of my questions honestly Steven is truly a subject matter expert when it comes to Audi's and this showed throughout my buying process. He answered all of my questions honestly and follow up professionally to make sure I continued down the path of buying my first audi. I was very satisfied with the buying process and I am very satisfied with my new A4! More

Excellent experience- first time buyer! My first car purchase with Steve could not have been more pleasant. Upon my initial arrival at the dealership, Steve greeted me and was knowledgeable My first car purchase with Steve could not have been more pleasant. Upon my initial arrival at the dealership, Steve greeted me and was knowledgeable about every question I had. He was patient with me and went above and beyond to walk me through an otherwise daunting car-buying process. Steve was extremely responsive and returned every correspondence right away. It was an excellent experience! More

Never again Based on my experience with this dealership I would never choose an Audi again. The car was great, but the customer service is unacceptable. I would Based on my experience with this dealership I would never choose an Audi again. The car was great, but the customer service is unacceptable. I would leave multiple voicemails with no return calls. And that happened on multiple occasions. It got to the point that if I needed to speak to someone or schedule a service appointment I would have to drive to the dealership in person. Also, a sales person called and brought me in for an appointment on the basis of some bogus reason that my leased car was in demand and there may be benefit to terminating my lease earlier. Don't waste my time. If Audi likes to consider itself a "luxury" brand, they have some work to do. Very disappointed, considering that customer service was one of the selling points. And the same goes for Audi Financial. Lengthy wait times to speak with someone and their website is difficult to navigate. Could not resolve my issue online. Happy that my lease is up. More

Fun experience! I wasn’t sure what I wanted before speaking with Jon about buying a new car. It seemed like he knew everything about Audi’s which steered me in the di I wasn’t sure what I wanted before speaking with Jon about buying a new car. It seemed like he knew everything about Audi’s which steered me in the direction of the Q3. I made my final decision on leasing it and I’ve loved it ever since! Great customer service made this experience wonderful. More