Audi Pensacola

HORRIBLE! I am writing this letter in regard to the issue that I have been experiencing getting my 2014 Audi S5 Coupe with 68,899 miles on it fixed. On appro I am writing this letter in regard to the issue that I have been experiencing getting my 2014 Audi S5 Coupe with 68,899 miles on it fixed. On approximately 04/15/2019, the vehicle was towed from Gulf Breeze, FL. To the Pensacola Audi due to the fact it had shut down and I had to coast into a parking lot. Upon inspection, by my father, who has been in the automobile business for over 12 years, he realized that the vehicle was making a significant noise in the top part of the motor. Once the vehicle arrived at Pensacola Audi, it was diagnosed with a timing issue. Red Shield paid the 1st claim of $4,851.89 to the repair facility, after they sent out an independent inspector to look at the vehicle. Once the vehicle was reassembled and taken on a test drive, the noise still was present. It was brought to my attention that the vehicle indeed needed a new motor. This brings me to my current situation. The warranty company refuses to pay for the motor because they are stating that it was misdiagnosed. Pensacola Audi is telling me that it was not misdiagnosed since they could not get it running without fixing the timing chain issue. The problem is I am caught between a rock and a hard spot because I have the warranty company telling me one thing and Pensacola Audi telling me something else! The one thing I know is I have been without my car now for over three (3) months with no resolution in sight at this moment. Please understand that I have been extremely considerate and patient regarding this matter. However, my patience is running thin regarding this matter. I purchased the BEST warranty that they had to offer, paid $3,232.00 plus tax with a $100.00 deductible and I have never driven my car off the lot since it has been to the repair facility. I am also paying over $500.00 a month for a vehicle that I have not driven in over 90 days. I do not care how you guys work this out. Pensacola Audi is willing to eat the first $5,000.00 of the repair bill as long as Red Shield picks up the balance. I just want my car back and do not believe I should be on the hook for the repair bill. That is why you buy an extended service contract! More

Didn't Feel Valued Called ahead and requested a particular salesman I'd met a few weeks previously; they told me they'd do their best to set him up as my salesman. When Called ahead and requested a particular salesman I'd met a few weeks previously; they told me they'd do their best to set him up as my salesman. When I got there, they informed me that he'd moved to Birmingham, and that William could help me. I thought it was a little odd they couldn't tell me he'd moved on the phone earlier, but proceeded with William. I asked to test drive three different cars at three different price points. William instead told me I needed to talk finances with him first to "ensure I didn't fall in love with a car I couldn't afford." From then on out, I felt talked down to, like he didn't believe I couldn't afford to buy a car from him. It was clear he wasn't interested in the sale - almost as if I didn't buy a car from them, someone else would. I found another dealership and another salesman, and haven't been back. I hope Audi establishes a better name for themselves here in Pensacola. My family has owned multiple Audis in the past. I love their cars, but I didn't feel important or valued during this experience, and I'm not sure I'll be back in the future. More

Bait and Switch I found a car that was perfect for my budget. Spoke with Justin on the chat. Verified my credit and that the car would be able to be financed. Pulled I found a car that was perfect for my budget. Spoke with Justin on the chat. Verified my credit and that the car would be able to be financed. Pulled my husband from work. Went 1 1/2 hours to dealership. Test drove with Travis, and worked with William also. Credit was approved with husband. Then told I could only finance a car that cost an additional 10 thousand dollars. That the car I wanted was not one that could be financed. Wasted a day, damaged my credit and no car, unless I wanted a heap of debt. NO THANKS!!! More