Audi Pembroke Pines - Service Center

Nee car purchase As always this dealership has served me well. However, Alex Castro is by far the best sales person I have dealt with in the process of buying Audi num As always this dealership has served me well. However, Alex Castro is by far the best sales person I have dealt with in the process of buying Audi number 4 from Pembroke Pines. He made it possible with the help of Audi incentives to terminate my lease 6 months early and transition me into a new car. He was efficient, no nonsense, got me to my price and closed the deal. Good job Alex! Thank you for not wasting my time! More

STAY AWAY FROM THE DEALER AUDI PEMBROKE PINES MIAMI FL FRAUD FROM HOLMANN AUTOMOTIVE GROUP STAY AWAY FROM THE DEALER AUDI PEMBROKE PINES MIAMI FL I write to tell my horrible experience lived with t FRAUD FROM HOLMANN AUTOMOTIVE GROUP STAY AWAY FROM THE DEALER AUDI PEMBROKE PINES MIAMI FL I write to tell my horrible experience lived with this dealer. I am the victim of a scam and I leave my testimony because I do not want other people to fall into the same trap and into the hands of these dishonest people and little relevant. About two months ago I brought my car at the dealer AUDI PEMBROKE PINES MIAMI FL for a repair, and from that day began my ordeal .... it was a nightmare !! They kept my car in the dealer for 50 days, after all this time I had to pick up the car without the problem on my car had been solved. They tried from the start to cheat me in every possible way, I was told a lot of lies .... they called me dicedendomi that finally my car was ready well after 50 days and instead the problem was not resolved. They were ordered to pay a large bill of over $ 6000 US dollars without providing me with a written estimate before repair and without obtaining my written approval as required by law in florida. My refusal to pay the sum that exceeded $ 1,367 which was the only amount which at most would have to pay because I have authorized in writing in the contract, They were intimidated and I was set taking my first service of replacement machine rental, leaving me to walk with a family and a little girl, and then abused the law referring that would keep my car until I paid the bill of more than $ 6,000 for a repair that I never authorized, all with the aim to force me to pay. I was forced to pay a sum not due of $ 2,500 and forced me to sign a document that does not allow me to take them to court. They were smart, in bad faith, have taken advantage of the fact that I am a foreigner and do not know English well, American law, and the people who could help me in this moment of difficulty. After collecting the car I brought my car at another dealership for an audi diagnoistico and to repair my car and the mechanic who made the diagnosis I certified that my car rather than being repaired had been damaged by mechanical AUDI PEMBROKE PINES MIAMI FL. I went to the dealer AUDI PEMBROKE PINES MIAMI FL to present what I had discovered and they said sorry you signed the document and can no longer deny anything to us and there is no warranty on the work that I had paid. In pain so I have other lavish ordered to leave. What is most serious, the most ugly and I consider shameful and reporting the incident several times to the customer service of Holman Automotive Group and Audi Use that should ensure and monitor the behavior of dealers. By Holman Automotive Group I have not received response, Audi US did nothing to help me indeed has only tried to cover the dealer !! I conclude by recommending it highly to stay away from HOLMANN AUTOMOTIVE GROUP and AUDI PEMBROKE PINES FL MIAMI if you need to buy or repair your car. These people just want to cheat and take your money without giving you anything in return !! STAY AWAY More

Excellent Service - Joe Falco is one of the most customer centric people I know - I would strongly recommend this dealership to anyone who either owns an Audi or wants to purchase one centric people I know - I would strongly recommend this dealership to anyone who either owns an Audi or wants to purchase one More

Took my car in for vibration, inexperienced technicians blamed my almost new tires and made me replaced them. Vibration persisted, took my car in for second opinion and the master technician realized the blamed my almost new tires and made me replaced them. Vibration persisted, took my car in for second opinion and the master technician realized the vibration was coming from my front axles. More

Aylin is knowledgeable and very caring of her customers. I had two instances this past week and she quickly handled both, from inspecting to getting me in a loaner or rental within twenty minutes. After a I had two instances this past week and she quickly handled both, from inspecting to getting me in a loaner or rental within twenty minutes. After a long work day, that is a pleasure. She immediately responds to your to your phone calls. The last time I saw her she walks you out with a smile. I truly feel that she cares about her customers. She is a great face for Pembroke Audi. More

The facility is always clean. The service crew are friendly and helpful. They always make sure I have a loaner car ready for me when I get there. They also help ensure that I have everything I need friendly and helpful. They always make sure I have a loaner car ready for me when I get there. They also help ensure that I have everything I need from my car including my sun pass. Jean Carlo makes taking my car in for service a pleasant experience rather than a chore. He is a real asset to the organization. More

I have had work done twice at the Audi Dealership in Pembrooke Pines. Up front they did a detail analysis of my car and the issues they found. Yes I balk at the initial price, but at least I know what Pembrooke Pines. Up front they did a detail analysis of my car and the issues they found. Yes I balk at the initial price, but at least I know what my car needs and can budget for it. On service I give them a 5 star rating. My Service Advisor Aylin Reyes was attentive, technical and explained to me why the repairs were needed and showed what value I would recieve. I had every vacuum host replace and my entire revese light assembly replaced. I had a free rental car during the repair, both nice SUV's. Both repairs were done in under a week and so far I am very happy with my cars performance and safety. So I highly recommend this Dealership and highly recommend you ask for Aylin Reyes as your Service Advisor, I have great trust in her and in the automotive repair world, this is a rare thing! More

Very good and friendly service. I don't have anything else to say, went in for oil change and it was done as needed within an hour. else to say, went in for oil change and it was done as needed within an hour. More

I leased a Q7 28 months ago from Holman Audi, I also I leased a Q7 28 months ago from Holman Audi, I also purchased many vehicles from Holman in the past from Honda and Mercury. We were planning on get I leased a Q7 28 months ago from Holman Audi, I also purchased many vehicles from Holman in the past from Honda and Mercury. We were planning on getting a new Audi A6 in 8 months when our lease was up. I had the Q7 in for service a few times besides the scheduled service that we purchased when we leased the vehicle. The tail light was out and we were told we had to leave it for a few days because the harness caught on fire and needed to be replaced. We then brought it in because the center knob for the MMI system was not working, we were told before they took the car back that we spilled something on it and it would cost $1000.00 to repair, we told them that we did not spill anything and was told maybe a Valet spilled something. I decided not to get it fixed because everything except the center knob was working. Now the fan on the air conditioner stopped working and we were told we had to leave it for a week because the harness for the fan caught on fire and they had to order the part. Well after a week we pickedup the Q7 and now the MMI system is completely dead, I was told there was nothing they could do and I would have to pay $1000.00 to have I repaired, it was working when I brought it in to Holman, I expect it to be in the same condition when it is returned to me. Please call me if you would like to make this situation right and keep a long time customer. I have already sent the same email to Audi. More

Terrific sales and service team at Audi Pembroke Pines. They have made owning a car a pleasure...I receive service offers each month that actually have value. Also, I get great accessories option offers th They have made owning a car a pleasure...I receive service offers each month that actually have value. Also, I get great accessories option offers that are substantial and have cut costs on items that I wanted for my Q5. The people I deal with at Audi Pembroke Pines are friendly and care. More