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Audi Pembroke Pines - Service Center
Fort Lauderdale, FL
60 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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60 Reviews of Audi Pembroke Pines - Service Center
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November 09, 2024
Everyone was super helpful, especially Ryan. He made sure I was dropped off as well as picked up from my home. The needed service didn't take long at all. I was made aware of the overall well be He made sure I was dropped off as well as picked up from my home. The needed service didn't take long at all. I was made aware of the overall well being of my vehicle as well as suggested services. When the intended service was complete, Ryan contacted me immediately. More
by miwilli954
Employees Worked With
Ryan
October 20, 2024
I used to go to The Collection in Miami, but since my first experience buying the car at Pembroke Pines dealer and the outstanding service I received not only the day I purchased the car but every time w first experience buying the car at Pembroke Pines dealer and the outstanding service I received not only the day I purchased the car but every time we need to do service on the car the customer service team is excellent. Can’t compare with any other dealers. More
by XO
Employees Worked With
August 29, 2024
While the sales went smoothly, the new Audi Q5 PHEV had a check engine light turn on two days after bringing it home. Although, I have been offered resolution with a new car, I have been waiting two months a check engine light turn on two days after bringing it home. Although, I have been offered resolution with a new car, I have been waiting two months and am completely frustrated. Absolutely no call back or email since August 2nd. I will never buy or lease another Audi. They do not provide the customer service expected in a luxury vehicle. They actually expect me to drive a new car with the warning light on and only charge to 50% on 110. Car is not functioning as manufactured and they should replace it. More
by M
Employees Worked With
Chris C. , Regional Case Manager
August 15, 2024
Dealer damaged my new car while performing service and will not take the responsibility and fix the issue. will not take the responsibility and fix the issue. More
by Mojito
June 04, 2024
Daniel Gomez is my Service rep for my Daughter & myself AND Eric Palmer is the service rep for my Husband - we have 3 Audi's. I can't express to you in words how we depend on these two guys to keep our car AND Eric Palmer is the service rep for my Husband - we have 3 Audi's. I can't express to you in words how we depend on these two guys to keep our cars in check. my husband travels a lot in his Audi. My daughter is 16, I love that my teenage daughter can pull in and service her car, be it air in the tires or windshield fluid, or whatever she needs, Daniel is There. And if Daniel is off, Eric is there to jump in and help. As a mom, that is priceless. Their Customer Service is above and Beyond... For that, we will only drive and refer to Audi. Thank You! More
by sumac_therms_0v
May 02, 2024
Excellent attention and service. I recommend this dealer for constant very fine job and always thinking on the customer satisfaction. I recommend this dealer for constant very fine job and always thinking on the customer satisfaction. More
by Erasmo Jjimenez
Employees Worked With
April 18, 2024
Great place to service my car. Adrian keeps me informed of everything, is very attentive and professional. I would not go anywhere else to service my car. Adrian keeps me informed of everything, is very attentive and professional. I would not go anywhere else to service my car. More
by Monica Dimey
Employees Worked With
Adrian Noa
March 28, 2024
I purchased my vehicle at your dealership as a Pre-Certified vehicle. Thankfully we also added the extra 5 year or 35,000mile warranty your dealer offers along with the wheel and tire warranty. Si Pre-Certified vehicle. Thankfully we also added the extra 5 year or 35,000mile warranty your dealer offers along with the wheel and tire warranty. Since the purchase of this vehicle we have been returning to fix a front end creaking sound that has been revised now for over 4 visits. We have replaced all the control arms upper and lower with all new Audi OEM parts that come with bushings NEW. This last visit they just told us that the bushings were the reason for THIS VISITS creaking sound. (Which is the same sound since the beginning) Service dept. said that the lower bushings were dry rotted. HOW? Since the replaced upper and lower mechanical arms have been fully replaced and the vehicle has only been driven 5000 miles since that repair. How do NEW bushings get dry rotted so QUICKLY. I own a Honda Pilot SUV with 90,000 miles on it and the bushings are still the original part of that vehicle. NEVER been replaced and Never have given us a problem or sound. Not sure what is really going on here but I know that the mechanics along with Matt the service manager can not figure the problem out. Complaints of vibration while driving the car on the highway have been another issue and this also has never stopped. Tires wearing away VERY quickly with feathering happening. And every time this vehicle comes in for its sounds we are charged with balancing and alignment of all wheels. We are doing everything we can on our end but ending up again and again for the same issues and PAYING for the same issues over and over each time. WE are getting tired of paying $500 for the deductible every time and the issue never being resolved. There should be a service warranty with the Audi shop that if my car comes back in with the same issue that the customer is extended some customer service of trying to FIX the problem and not keep draining their pockets because your experts can't figure it OUT. More
by alain1
March 08, 2024
Daniel is the best! He has been my service associate for 6 years and I have no complaints. He is always there when I need him and books an appointment same day for me if He has been my service associate for 6 years and I have no complaints. He is always there when I need him and books an appointment same day for me if I have an emergency. I love the team here. I literally have Audi Fort Lauderdale a mile away from my home but choose to drive to Pembroke Pines because of the customer service. More
by Angely
Employees Worked With
