Audi Pembroke Pines

As a customer of over 10 years I have always had a pleasant experience in the service and sale department at Audi dealership. Top rate pleasant experience in the service and sale department at Audi dealership. Top rate More

Have purchased my last 2 cars from them and now will be buying my wife a car from them once it arrives. They treat everyone like family, don’t try to rip you off, fix it right first time every time, don’t buying my wife a car from them once it arrives. They treat everyone like family, don’t try to rip you off, fix it right first time every time, don’t try to sell you crap you don’t need in service, and explain everything in detail. Best Audi dealer hands down!!! More

The whole experience was great, the website is really friendly, the dealer is nice and clean and the service was exceptional! Specially Lucas Kielar and the finance manager. friendly, the dealer is nice and clean and the service was exceptional! Specially Lucas Kielar and the finance manager. More

Giving one star because couldn't rate lower than that... Went there yesterday to return my 2018 Q5 and starting a new lease but, beside they offered me outrageous rates for the new lease, they wanted to cha Went there yesterday to return my 2018 Q5 and starting a new lease but, beside they offered me outrageous rates for the new lease, they wanted to charge me $1600 for a few minor scratches on the rear and front bumpers and for the tires that were still in acceptable conditions. Went to Audi West Palm instead, they didn't even look at my car and they gave me the lease of a 2021 Q5 Premium plus for much lower monthly payment and a rdicolous down payment. Very happy with the deal I got at Audi West Palm and never again to Audi Pembroke Pines!!!! More

I was ready to purchase the 2 vehicles from another dealership and I was fortunate to contact Ivonne before I made the deal. She not only provide a very competitive price, but the service and professio dealership and I was fortunate to contact Ivonne before I made the deal. She not only provide a very competitive price, but the service and professionalism was second to none. I highly recommend her and Audi Pembroke Pines. More

In October of 2020, I flew from VA Beach,VA into MIA to purchase a 2019 Audi A7. They made me Uber instead of picking me up. Extensive conversations were had regarding this 60K+ vehicle regarding original purchase a 2019 Audi A7. They made me Uber instead of picking me up. Extensive conversations were had regarding this 60K+ vehicle regarding original owner, prior accidents (car was Audi Cert), Tires, Tint, etc. I was told by Michael, my salesman, that the prior owner bought it and returned it to Pembroke Pines (PP) and that he bought another, more expensive model. When I arrived at PP and was in the Finance Office, the Business Mgr (BM) told me that was untrue. I was detained in the business office while the BM reprinted my paperwork no less than 3 times. Around 10:30pm (yes), Michael went over the car with me. As I was getting in, I noticed a scratch in the chrome on the center console, but Michael was fast and put his forearm over it which annoyed me, so I said, "Don't do that". I walked around the car, but it was too dark to really inspect it the way I know how to do, but I had a several hour drive to my first hotel and took Michael's (previous) word that the car was clean/Audi Certified. Once home, I naturally cleaned my new car and discover that the drivers side door has been repainted (bolt turned on jam of door, missing paint on bolt was the first clue) and saw overspray. I mentioned this on one of my phone calls to Michael trying to get the contract. A few weeks after arriving home, I receive an overnight package with new documents from the Business Mgr requesting that I sign the documents AGAIN. I do this and mail them back, but I have no copies of the new paperwork ie, I have no copy of the contract. Since that time, I have requested these documents several (many) times from either a BM or Michael and have never received them. Although I have been assured it would be taken care of. Once, I did receive an email, but the file couldn't be opened which I informed Michale of. I recently left a message giving them a final date or I would be forced to give them a bad review, the review they have more than earned...So, I have a wrecked car that I paid a clean car price on and no valid contract on the car I purchased. Internet buyers beware, if you are out of town find another dealer. More

Mark is always a pleasure to deal with and makes the car buying experience enjoyable. Very friendly and on your side to help you feel comfortable getting the right car at the right price. buying experience enjoyable. Very friendly and on your side to help you feel comfortable getting the right car at the right price. More

Exceptional service amazing staff and amenities. Took the time to explain and clear all my questions and did not rush any part of the process. Camilo Rojas was a great salesman. time to explain and clear all my questions and did not rush any part of the process. Camilo Rojas was a great salesman. More

Me and my wife had a great experience at Pembroke Pines Audi. Their team helped us find exactly what we were looking for and made the process really smooth! Ivone and Luis went above and beyond and helpe Audi. Their team helped us find exactly what we were looking for and made the process really smooth! Ivone and Luis went above and beyond and helped us as much as possible to get the car we wanted! They provided exceptional customer service and we would highly recommend. More

Overall positive experience and good service by the sales and finance group. Although we had to wait for a while, once we were able to speak someone, the transaction went smoothly. and finance group. Although we had to wait for a while, once we were able to speak someone, the transaction went smoothly. More