Audi Pembroke Pines

Excellent Sales Agent I contacted Alex Castro a couple of days before Christmas. They had a certified S3 on the lot and I wanted to see if I could get more information. I I contacted Alex Castro a couple of days before Christmas. They had a certified S3 on the lot and I wanted to see if I could get more information. I asked if he'd take more pictures for me and text them. Within 10 minutes Alex had pictures of everything in the car which I had asked about, then went on to make a short movie clip showing the details of the S3. Are you kidding me!? It was like being on the lot. I already had financing so working with Alex over the next day we had everything done for me to fly down from Jacksonville to pick it up. On Christmas Eve afternoon, after a 3 hour flight delay, Alex had me picked up at the airport and brought to the dealship. God bless them for waiting for me, but only Alex and the Used Car Manager were there, but both were very jovial. I signed 5 documents which were correctly prepared ahead of time, and was out the door in 7 minutes. It doesn't get any better than Alex Castro and Audi Pembroke Pines. My wife loves her little Audi S3. I will do business with you in the future. Thank you More

Happy Camper This is my second vehicle from Audi Pembroke Pines and I am very happy with my experience. Alex Castro provided excellent customer service. He address This is my second vehicle from Audi Pembroke Pines and I am very happy with my experience. Alex Castro provided excellent customer service. He addressed every concern and worked diligently to locate the color and model I requested. I truly appreciate his genuine concern that customer is satisfied with purchase. Thank you. More

Great experience! I just leased a car from Alex and he was awesome. I'm a younger guy and I really like that Alex spoke with me with respect since the moment I walked i I just leased a car from Alex and he was awesome. I'm a younger guy and I really like that Alex spoke with me with respect since the moment I walked in. The whole experience was pleasant and he answered every question that I had. If I ever buy an Audi again he's definitely the person I'll talk to again and I recommend that you do too. More

No hassle When I first met Alex Castro, we had a friendly conversation about life, world affairs, family history and then what I needed in a car. Alex knew what When I first met Alex Castro, we had a friendly conversation about life, world affairs, family history and then what I needed in a car. Alex knew what I wanted and told me that I will be getting hammered from all the dealers I visited and he would get back to me. I thought Alex forgot about me. My phone, text messages & email was blowing up just like he said. I admit, I almost change my mind. I had to call him to see if he was still working on my deal. Alex told me to relax, everything was progressing as we discussed. The other Audi dealers said it will not happen that the model I wanted was not available in the price I wanted with the options I needed. Alex came through as promised. Alex made it a great and easy buying experience. Thanks Alex! More

Amazing customer service! The customer service here was excellent. I'm very pleased with Alex. He's very knowledgeable, friendly and charismatic. He made this whole process ver The customer service here was excellent. I'm very pleased with Alex. He's very knowledgeable, friendly and charismatic. He made this whole process very easy. Thank you! More

Best Customer Service I normally don't write reviews, but I decided to take some time and recognize on of your employees, Alex Castro, he helped me throughout my entire sho I normally don't write reviews, but I decided to take some time and recognize on of your employees, Alex Castro, he helped me throughout my entire shopping process, he wasn't pushy and gave me all the time I wanted before committing to anything. With knowledgeable employees like him I will be recommending this dealership to my friends and family. More

Great experience One of the best experiences I've had in a long time. Alex was patient and took the time to show me multiple cars. He really made the process smooth an One of the best experiences I've had in a long time. Alex was patient and took the time to show me multiple cars. He really made the process smooth and got me in and out quickly. I definitely recommend him if you want a great experience. More

Purchase My experience was excellent. Alex Castro was amazing. I was in and out in less than one hour with all the terms that we had previously discussed on th My experience was excellent. Alex Castro was amazing. I was in and out in less than one hour with all the terms that we had previously discussed on the phone. No games no houses. Great experience More

Best Car Buying Experience Ever I was in an emergency situation without a vehicle and the idea of having to purchase a car was stressful enough. I felt Alex was sensitive to my circu I was in an emergency situation without a vehicle and the idea of having to purchase a car was stressful enough. I felt Alex was sensitive to my circumstance and assisted me in the best car fitting my budget,lifestyle and future use of the car. I felt completely cared for as each detail of my contract was explained and I felt that Alex and his team handled everything with integrity. It's been some time since my purchase and I'm thrilled with the car Alex helped me choose. I couldn't be happier with my experience and recommend everyone I know to see him. More

Alex is the man! Alex made buying our new Audi a breeze. He took away the typical stress of getting a new vehicle and worked with us on the price until we felt ready t Alex made buying our new Audi a breeze. He took away the typical stress of getting a new vehicle and worked with us on the price until we felt ready to go. Alex is the best!! More