Rusnak/Pasadena Audi - Service Center

Nice, prompt service First, big thanks for the courtesy car - an S6 Quattro, which is significantly more upscale than my A3 etron I took in for service. I’m giving 5 st First, big thanks for the courtesy car - an S6 Quattro, which is significantly more upscale than my A3 etron I took in for service. I’m giving 5 stars because of the nice loaner car, but feel compelled to point out a couple things for constructive criticism: 1) The car was apparently washed, but not very carefully, as there was bug sap and various debris on the front that wasn’t scrubbed off. 2) Since my car is a plug-in hybrid, it would have been good customer service to return it to me fully charged, rather than just leaving 4 miles of charge left on the battery. 3) The wear levels on the tires were different in all four corners, so it would have been good to rotate the tires so the two fronts and the two rears were more evenly matched left/right. These are nitpicky things, but it’s the small things and attention to detail that sets apart good service and stellar service. More

20k mile service I came in for my 20k mile service. Ian De Los Reyes was very helpful and explained clearly what the service included. His arrangements on drop off and I came in for my 20k mile service. Ian De Los Reyes was very helpful and explained clearly what the service included. His arrangements on drop off and pick up were very quick as well. More

Johnny is Very Professional Johnny got me through the process of leaving my car for service- Quickly and Professionally....Even called me an Uber! Highly recommend Johnny, Great Johnny got me through the process of leaving my car for service- Quickly and Professionally....Even called me an Uber! Highly recommend Johnny, Great Customer Service More

Johnny is awesome Nice guy very helpful in service - helped me with my Audi A4 and was overall polite and acxomodating which made my experience very positive and favor Nice guy very helpful in service - helped me with my Audi A4 and was overall polite and acxomodating which made my experience very positive and favorable More

Amazing Service! Always so helpful and professional. Johnny was a pleasure to work with and really does a great job at customer service. I would highly recommend him! Always so helpful and professional. Johnny was a pleasure to work with and really does a great job at customer service. I would highly recommend him! More

Excellent Service We are always pleased and impressed with the service from Rusnak Audi. Johnny Borja is consistently so delightful and professional. Rusnak Audi serv We are always pleased and impressed with the service from Rusnak Audi. Johnny Borja is consistently so delightful and professional. Rusnak Audi service is always wonderful More

Great service! Extremely helpful and quick. Everything was completed accurately and right the first time. I really appreciated Christians attention to detail and gre Extremely helpful and quick. Everything was completed accurately and right the first time. I really appreciated Christians attention to detail and great attitude. Will be visiting again! More

Extraordinary Service! I went to Rusnak Audi service for a recall. I received extraordinary service from advisor, Johnny Borja. He treated me with such care you would have t I went to Rusnak Audi service for a recall. I received extraordinary service from advisor, Johnny Borja. He treated me with such care you would have thought I was the only customer. Although we did not purchase our Audi at this dealership, we will continue to come back to Rusnak because of the 5 star service. More

Excellent customer service from very knowledgeable staff My sales service advisor Henry Perez took care of me immediately and was extremely helpful. He called to keep me updated with the status while my ca My sales service advisor Henry Perez took care of me immediately and was extremely helpful. He called to keep me updated with the status while my car was at the service department. He was knowledgeable and extremely helpful. I am very satisfied with the overall experience. Thank you Henry! More

Best Service in So Cal I have had both of my Audis serviced at Rusnak for their entire lives. Henry Perez is the best. Very good about getting me into new, quality loaner c I have had both of my Audis serviced at Rusnak for their entire lives. Henry Perez is the best. Very good about getting me into new, quality loaner cars. Great work by the service crew. It’s fine with me if they take their time to get it right as long as I am in a nice car. More