Rusnak/Pasadena Audi - Service Center

Poor communication I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said I would wait for the car and after 3 hours I sought out the service person to see why my car was taking so long... he said it still was not ready. At that point I could not wait. The loaner car experience was another hour befor I got back to work. This was not only inconvenient but frustrating and took way too much time without proper communication as to updates. This was a 1 star experience:( More

great service experience quick and efficient reservation process: lots of slots available ready at stated time. timely service with a advanced call. great and friendly peop quick and efficient reservation process: lots of slots available ready at stated time. timely service with a advanced call. great and friendly people all around More

Great Service 30,000 mile check up accomplished efficiently. Completely satisfied. I enjoyed a comfortable wait with good coffee. Thankfully, no problems were disco 30,000 mile check up accomplished efficiently. Completely satisfied. I enjoyed a comfortable wait with good coffee. Thankfully, no problems were discovered with my 2017 Audi Q5. Henry Perez always pays attention to every detail and I have great confidence in his opinion. More

wait time/ off lot loner car My only complaints are that my car was not ready when I arrived to pick it up, even though I had notified by text over and hour before I got there tha My only complaints are that my car was not ready when I arrived to pick it up, even though I had notified by text over and hour before I got there that I was coming. Also not so keen on the shuttle to Enterprise, and then to have to return there and get a shuttle back. It takes up a lot of time. More

Service I’ve been dealing with Pasadena Rusnak for 4 years now and have received excellent service from my Advisor Henry Perez. Always gives good advice. I’ve been dealing with Pasadena Rusnak for 4 years now and have received excellent service from my Advisor Henry Perez. Always gives good advice. More

Great customer service Very friendly and helpful staff, Good quality work and provided an Audi loaner while my car is being serviced. Thank you Johny and The Service Team! Very friendly and helpful staff, Good quality work and provided an Audi loaner while my car is being serviced. Thank you Johny and The Service Team! More

Satisfied I took my car in for a recall. Later an error occurred which required a follow up service check. The dealer took all necessary steps to ensure the err I took my car in for a recall. Later an error occurred which required a follow up service check. The dealer took all necessary steps to ensure the error was corrected and provided excellent customer service by doing multiple follow ups after the service. More

Service made easy We have Audi care but the staff at Rusnak were great to deal with. Having just moved to the area the service was quick and received transport from and We have Audi care but the staff at Rusnak were great to deal with. Having just moved to the area the service was quick and received transport from and to making the whole process super easy. More

Excellent service, as always Ian De Los Reyes always does an outstanding job getting our Q7 serviced. Ian keeps us regularly updated, and does everything possible to ensure we hav Ian De Los Reyes always does an outstanding job getting our Q7 serviced. Ian keeps us regularly updated, and does everything possible to ensure we have a loaner. My family are very impressed with Ian and service provided at Rusnak. We may be getting another Audi soon, from Rusnak! More

Service advisor My service advisor for this visit was excellent. I cannot say the same for the other visits for different reasons. I am not sure that I would recomm My service advisor for this visit was excellent. I cannot say the same for the other visits for different reasons. I am not sure that I would recommend the overall dealership. But overall Anthony was informative, helpful and amiable. I am not 100% sure that I would recommend the service center - I have used it 3 times. More