Rusnak/Pasadena Audi - Service Center

Great service dept Fast and friendly service. Easy to make appointments. Checked tires and brakes beside fixing the recall. Johnny Borja the service rep was wonderful. F Fast and friendly service. Easy to make appointments. Checked tires and brakes beside fixing the recall. Johnny Borja the service rep was wonderful. Free car wash could of been better but it’s free. Quiet and easy location. I would highly recommend the dealership. More

My Dealership! Best service in town....second to none!! Christian Pompa was friendly, knowledgeable, helpful and his service was impecable...took charge of the probl Best service in town....second to none!! Christian Pompa was friendly, knowledgeable, helpful and his service was impecable...took charge of the problem and my situation and send me home in an Uber in less than 10 minutes.! Pretty impressive!! More

Service! My service rep Henry Perez is the best ever! He is helpful, nice and efficient. Too bad they make him conduct the payment part now. Takes a lot of his My service rep Henry Perez is the best ever! He is helpful, nice and efficient. Too bad they make him conduct the payment part now. Takes a lot of his time to help other customers. Henry informs me what needs to be done and what is going to be done. I wouldn't go anywhere else. More

service Friendly and they done an excellent job the service is about 4 hrs but we didn't stay they offer us uber and we didn't wait so long they offer al Friendly and they done an excellent job the service is about 4 hrs but we didn't stay they offer us uber and we didn't wait so long they offer also some bread and coffee which is also good for the costumer over all my experience is excellent More

Service department Henry Perez the service manager always makes my service experience exceptional. Informs me of what needs to be done and delivers on time. Thank You Henry Perez the service manager always makes my service experience exceptional. Informs me of what needs to be done and delivers on time. Thank You Henry More

Recall and extra details. Very professional relation. Dedication in finding extra details to be fixed in the car with an appointment for recall only. Great service and respect Very professional relation. Dedication in finding extra details to be fixed in the car with an appointment for recall only. Great service and respect to customers. More

First service Took my car in for my first oil change and service and the whole process was quick and easy. Called to set appointment and dropped off my car. My se Took my car in for my first oil change and service and the whole process was quick and easy. Called to set appointment and dropped off my car. My service technician was great; he listened to my concerns and asked if I had other issues or problems with the car and explained everything to me and provided me a estimate time frame and also informed me of recalls that were coming up requiring my attention. More

Great service I came here for my first car service with Audi and everything went smoothly. I got there and was greeted by Johnny who took great care of me. They got I came here for my first car service with Audi and everything went smoothly. I got there and was greeted by Johnny who took great care of me. They got me a free Uber ride home and back until they had serviced and washed my car. The whole process took about 2 hours and I am very pleased with their work. I would definitely recommend this location for your car needs. They’re great! More

Great customer service Great customer service. Very efficient. Received free Uber service during my service time. Will come back for other services or purchase needs. Thank Great customer service. Very efficient. Received free Uber service during my service time. Will come back for other services or purchase needs. Thank you CHRISTIAN POMPA to taking good care of my car. More

Poor communication I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said I would wait for the car and after 3 hours I sought out the service person to see why my car was taking so long... he said it still was not ready. At that point I could not wait. The loaner car experience was another hour befor I got back to work. This was not only inconvenient but frustrating and took way too much time without proper communication as to updates. This was a 1 star experience:( More