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Rusnak/Pasadena Audi - Service Center

Pasadena, CA

4.7
429 Reviews

429 Reviews of Rusnak/Pasadena Audi - Service Center

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July 26, 2016

New car service Very minor adjustment of the front end alignment. Work was done correctly and in a reasonable amount of time. No other service issues at this time. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
Aug 08, 2016 -

Audi Pasadena responded

Bill, thank you for your review. I a glad to know that your Service was completed in an efficient manner. -Niko Dietier Karvunidis, General Manager

June 30, 2016

Service My Audi A6 needed a service and Henry Perez went above and beyond to make sure my car was taken care of and in a timely manner, thank you Henry!! More

by CorAl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Jul 14, 2016 -

Audi Pasadena responded

Thank you for the great review and thank you for recognizing Henry! We are happy you enjoyed a fantastic service experience! -Niko Dietier Karvunidis, General Manager

June 19, 2016

Minor repairs Rusnak always does a great job with my car. It's a 2000 Audi A4 with 150,000 miles and it runs like new. Not kidding! More

by rlubman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Borja, Henry Perez, Vincent Stamegna
Jun 29, 2016 -

Audi Pasadena responded

Thank you for the excellent review! We are happy that we can keep your Audi running like new, and we look forward to working with you again! -Niko Dietier Karvunidis, General Manager

June 17, 2016

Easy service Getting car serviced is typically a pain, but this was super easy. Everyone was efficient and polite. Ca was done early in the day as promised. More

by Renee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
Jun 29, 2016 -

Audi Pasadena responded

Renee, I am happy to hear that you had an efficient and pleasant experience with us! Thank you for the great review! -Niko Dietier Karvunidis, General Manager

June 02, 2016

Review Vince, the service advisor is great. I have requested him for years. He is friendly, helpful and knowledgable. Would highly recommend the serv More

by audiowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
Jun 09, 2016 -

Audi Pasadena responded

Thank you for the great review, and thank you for recognizing Vince. I am happy that he has taken great care of you for year. We look forward to working with in the future! Niko Dietier Karvunidis, General Manager

May 24, 2016

Scheduled Audi Care Maintenance and Brake Replacement Always exceptional service! We brought our Audi in for a routine 35,000 mile service. While there, our front and back brakes needed to be replaced. More

by ddirks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
May 24, 2016

Good service. The only thing is that the right engine mount wasn't replaced as recommended. I'll get more specifics and bring my car back. More

by jeffrey.kaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
May 20, 2016

Schedule Maintenance; Battery Replacement Vince is always easy to work with and friendly. I appreciate his efficiency. Also, the shuttle service is nice perk to get me back home. More

by cragnottic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
May 31, 2016 -

Audi Pasadena responded

Thank you for the great review. I am happy that Vince was easy to work with and efficient, and we are happy you enjoyed the shuttle service! -Niko Dietier Karvunidis, General Manager

May 17, 2016

Last scheduled check up Always easy to work with and pleasant staff. Loner, rental, car was quickly obtained so I could go about my day. All employees knowledgeable on any qu More

by Jfischer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
May 14, 2016

Replace rear brakes The Rusnak service team is very well trained, polite and respectful of me as a customer. Vince is a fine service rep (replacing Larry who was great) a More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
May 24, 2016 -

Audi Pasadena responded

Bill, Thank you for recognizing our service department! I am happy that everyone you encountered was polite, respectful, and professional. Thank you for recognizing Vince. we look forward to working with you in the future. -Niko Dietier Karvunidis, General Manager

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