Rusnak/Pasadena Audi - Service Center

Excellent service Henry Perez is the best service advisor and has continued to help me with the service needs of my Audi. I've been pleased fir several years now. Henry Perez is the best service advisor and has continued to help me with the service needs of my Audi. I've been pleased fir several years now. More

Easy and good service Henry Perez was great kept me up to date on what was happening with my car.even gave me a tip on how to avoid rats getting into the engine. Was easy g Henry Perez was great kept me up to date on what was happening with my car.even gave me a tip on how to avoid rats getting into the engine. Was easy getting a loner car. The whole experience was great. Would definitely recommend. More

Scheduled service visit Friendly quality service with the convenience of a loaner! Vincent was knowable about the service my car needed! My Audi looked great after the comp Friendly quality service with the convenience of a loaner! Vincent was knowable about the service my car needed! My Audi looked great after the complementary car wash! More

Service. Resolved an issue with my car professionally & in a timely manner. Issue was unknown, but they contacted Audi technical support for input and they res Resolved an issue with my car professionally & in a timely manner. Issue was unknown, but they contacted Audi technical support for input and they resolved the issue to perfection. The service advisors were extremely helpful and very friendly. More

Recall Rusnak, especially Johnny Borja treats us like FAMILY!! He knows our names and does the utmost to accomodate our time and schedule. Always courteous a Rusnak, especially Johnny Borja treats us like FAMILY!! He knows our names and does the utmost to accomodate our time and schedule. Always courteous and very knowledgable. More

Awesome experienced Eagan is so attentive and friendly. I never have to worry about anything. I get an email when my car needs to be service and a phone call to pick it Eagan is so attentive and friendly. I never have to worry about anything. I get an email when my car needs to be service and a phone call to pick it up! Plus, I don't need to service it for another 10,000 miles. Thank you Audi! Excellent services!!! More

servise call Fast sevice,Vince is very knowledgable , and gives good recommendations, I have been very happy since I have been taking my car in ro Rusnak. Fast sevice,Vince is very knowledgable , and gives good recommendations, I have been very happy since I have been taking my car in ro Rusnak. More

Things that go thump I took my 2012 Q5 in to try and find out why I occasionally hear a thump when turning into or backing out of a parking space. The service department c I took my 2012 Q5 in to try and find out why I occasionally hear a thump when turning into or backing out of a parking space. The service department could not reproduce the issue (of course) so Johnny asked me to go on a drive with the technician to see if I could get it to happen. Of course I could not but the fact that they spent 30 minutes with me and were as intent as I was to find the problem says a lot about their staff. Each of the five times I've used Rusnak Audi service (Johnny) I experience the same level of attention and detail. It's very much appreciated! More

Professional and courteous From the time I dropped my car off to the time that I picked it up... everyone that I encountered were very polite and courteous. Very helpful! From the time I dropped my car off to the time that I picked it up... everyone that I encountered were very polite and courteous. Very helpful! More

always amazing! the best. Vince Stamegna of Rusnak Audi is impeccable. He makes every (though rare) need to arrive for service really a pleasure. The service is always perfect Vince Stamegna of Rusnak Audi is impeccable. He makes every (though rare) need to arrive for service really a pleasure. The service is always perfect and the care and communication bar none. Thank you Vince for making every experience I have with you and Rusnak always a pleasure as well as a reassurance that I made the best decision on getting 4 Audis from your dealership. More