Back

Rusnak/Pasadena Audi - Service Center

Pasadena, CA

4.7
429 Reviews

429 Reviews of Rusnak/Pasadena Audi - Service Center

Sort by
December 17, 2016

2.0 Turbo Engine Camshaft Recall Had to take the new Audi Q3 2.0 turbo back to dealer in two weeks with engine related problem. The car was shaking sometimes, and the engine was rough More

by Angie and Vahagn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim
Dec 28, 2016 -

Audi Pasadena responded

Angie and Vahagn, we truly appreciate this terrific feedback. I am happy to hear that Jim was quick, efficient, and pleasant to work with. Thank you! -Niko Dietier Karvunidis, General Manager

December 13, 2016

Henry Perex Rusnak/Pasadena is most fortunate to have Henry. He dealt with all my questions and concerns in a kind and caring manner. I needed to update my Audi More

by Penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin for Audi Care, and a nice young lady to help with navigation system, Henry Perez
Dec 28, 2016 -

Audi Pasadena responded

Penny we so appreciate your kind compliments to our team member Henry! He is definitely a great asset to the team, and he will enjoy reading your kind review! -Niko Dietier Karvunidis, General Manager

December 12, 2016

Best service ever! Despite living in Santa Monica where an Audi dealership is close by, I continue to drive to Pasadena to have my car serviced each year. Love the fri More

by JoanW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Dec 28, 2016 -

Audi Pasadena responded

Joan, thank you so much for driving the extra distance to work with us here at Rusnak/Pasadena Audi! I am truly pleased to hear about your fantastic experiences with Henry and the rest of our Service team. We are truly honored to ahve you as a customer, and look forward to working with you in the future. -Niko Dietier Karvunidis, General Manager

December 09, 2016

Recall Jim was excellent! I just brought my car in for the recall notice. I received a loaner while the work was done. Thank you! All is well. More

by Mkl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jum
Dec 14, 2016 -

Audi Pasadena responded

Thank you for the great review, and for recognizing Jim! I am happy hear that he was quick and efficient, and that you enjoyed your experience. -Niko Dietier Karvunidis, General Manager

December 08, 2016

Excellent Professional Services I sent my Audi A7 for a recall service and I'm satisfied with the services I got from this dealership. I will highly recommend it to my friends. More

by Jack Zhang
Recommend Dealer
Yes
Employees Worked With
Kin Kwan
Dec 14, 2016 -

Audi Pasadena responded

Jack, Thank you for the great review, and for recommending us to friends and family! We hope you continue to enjoy your Audi A7!-Niko Dietier Karvunidis, General Manager

December 01, 2016

Professional and nice My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced i More

by Jack Zhang
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kin Kwan
Dec 09, 2016 -

Audi Pasadena responded

Jack, thank you for the wonderful review! I am happy to hear that Kin was professional and kind during your visit, and that everyone you encountered was pleasant as well! Thank you for choosing Rusnak/Pasadena Audi! . -Niko Dietier Karvunidis, General Manager

November 28, 2016

Henry Perez Rocks I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra st More

by arooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Dec 09, 2016 -

Audi Pasadena responded

Thank you for the great review and for the compliment to our Service team member Henry. I am pleased to hear that he goes above and beyond to ensure your satisfaction. -Niko Dietier Karvunidis, General Manager

November 19, 2016

Service vidit Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kin Kwan
Dec 01, 2016 -

Audi Pasadena responded

Thank you for this feedback. Please email me directly if you would like to discuss this further. My email is nkarvunidis@rusnakautogroup.com -Niko Dietier Karvunidis, General Manager

November 14, 2016

Recall service My experience with Henry at your service department was great. He was friendly, efficient and helpful. The service involved 2 recall items, for whic More

by Withey Smith
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Dec 01, 2016 -

Audi Pasadena responded

Thank you for the great review, Withey! I am glad to hear that Henry provided excellent customer Service during your visit. Thank you for choosing Rusnak/Pasadena Audi! -Niko Dietier Karvunidis, General Manager

November 08, 2016

Fast; got to the point quickly; worked with my schedule Had an unexpected sick child and doctor's appointment. They were very kind and were able to complete the service by the end of the morning even thoug More

by viliaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Nov 21, 2016 -

Audi Pasadena responded

Thank you for this excellent feedback! I am glad that we were able to work with your schedule.-Niko Dietier Karvunidis, General Manager

...
27
...