429 Reviews of Rusnak/Pasadena Audi - Service Center
2.0 Turbo Engine Camshaft Recall Had to take the new Audi Q3 2.0 turbo back to dealer in two weeks with engine related problem. The car was shaking sometimes, and the engine was rough Had to take the new Audi Q3 2.0 turbo back to dealer in two weeks with engine related problem. The car was shaking sometimes, and the engine was rough on idling. Audi explained this as an intake camshaft problem, and strongly recommended to replace it. Everything went smooth, and the work was done pretty fast. Audi gave as a loaner vehicle, and we got the car back in less than three days. Well done Audi! The service associate Jim was very nice and kind, returning calls, and explaining all the performed repair procedures. The engine works fine, so far, and very smooth on idling. Thank you very much! More
Henry Perex Rusnak/Pasadena is most fortunate to have Henry. He dealt with all my questions and concerns in a kind and caring manner. I needed to update my Audi Rusnak/Pasadena is most fortunate to have Henry. He dealt with all my questions and concerns in a kind and caring manner. I needed to update my Audi Care, and Henry personally walked be over to the person that could handle it. In Henry's busy days, he always makes me feel important. That is a gift! More
Best service ever! Despite living in Santa Monica where an Audi dealership is close by, I continue to drive to Pasadena to have my car serviced each year. Love the fri Despite living in Santa Monica where an Audi dealership is close by, I continue to drive to Pasadena to have my car serviced each year. Love the friendly, helpful staff at Rusnak, the ease of scheduling service, the prompt help when arriving, the comfortable waiting area and the knowledgeable and professional assistance. I am so grateful for service advisor Henry Perez. Knowing my drive, he has continued to schedule me after the worst of the morning traffic and has had me back on the road headed home before the afternoon back-ups begin. He has fully explained the services needed and has helped me with extras like getting my iPhone re-synched with my car. When I let him know that I will be exploring Pasadena, he calls my to let me know when my car is almost ready so I can make my way back to the dealership. His helpfulness is a big part of my continuing to make the trip to Rusnak. I have had my Audi 5 years and have had no trouble with it at all. I attribute that to the great service professionals who do the servicing. And if that isn't enough, they wash the car before delivering it to me. Should I need a car during servicing, that option is quickly available. Rusnak definitely exceeds my expectations when it comes to great service. Thank you so much for the great experience. More
Recall Jim was excellent! I just brought my car in for the recall notice. I received a loaner while the work was done. Thank you! All is well. Jim was excellent! I just brought my car in for the recall notice. I received a loaner while the work was done. Thank you! All is well. More
Excellent Professional Services I sent my Audi A7 for a recall service and I'm satisfied with the services I got from this dealership. I will highly recommend it to my friends. I sent my Audi A7 for a recall service and I'm satisfied with the services I got from this dealership. I will highly recommend it to my friends. More
Professional and nice My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced i My rep Kin Kwan is very professional and nice in making my recall visit to the branch very comfortable. Other supporting people are also experienced in giving me good services. More
Henry Perez Rocks I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra st I take my vehicle to Rusnak/Pasadena Audi because of Henry's excellent service. He's attentive and answers all of my questions. He takes the extra step to make sure I'm happy and I really appreciate that. More
Service vidit Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. Prompt but I paid for a full service contract, which wasn't really needed. Just good for the bottom line. Need a discount next time. More
Recall service My experience with Henry at your service department was great. He was friendly, efficient and helpful. The service involved 2 recall items, for whic My experience with Henry at your service department was great. He was friendly, efficient and helpful. The service involved 2 recall items, for which there was no charge. I was given a free rental through Enterprise on the premises quickly and at no charge. Your service department also checked the tires, brakes and fluids at no charge. Thanks More
Fast; got to the point quickly; worked with my schedule Had an unexpected sick child and doctor's appointment. They were very kind and were able to complete the service by the end of the morning even thoug Had an unexpected sick child and doctor's appointment. They were very kind and were able to complete the service by the end of the morning even though it was a busy Monday. More