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Rusnak/Pasadena Audi - Service Center

Pasadena, CA

4.7
429 Reviews

429 Reviews of Rusnak/Pasadena Audi - Service Center

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March 24, 2017

I appreciated the care I received, Great care, Henry kept me updated on the service. They honored the coupon I presented and he helped me make use of my 75,000 mile extended warranty. I More

by Cw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Mar 27, 2017 -

Audi Pasadena responded

Thank you for the excellent review! I am so pleased to hear that our team provided an all around positive experience. -Niko Dietier Karvunidis, General Manager

March 09, 2017

Above and beyond from Vince. Excellent service, consideration, and communication. Would happily return. Was extremely accommodating to my needs and gave me frequent updated the pr More

by Hamishrobertsob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
Mar 20, 2017 -

Audi Pasadena responded

Thank you for choosing to work with Rusnak/Pasadena Audi! I am happy to hear that you received excellent customer service and communication. We look forward to working with you again! -Niko Dietier Karvunidis, General Manager

March 08, 2017

EXCELLENT SERVICE Key to any business is the employee who works with the customer. Vincent Stamegna was helpful since I first met him. I went in before I took my car More

by 3RNB3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
Mar 20, 2017 -

Audi Pasadena responded

Thank you for this truly excellent review. We at Rusnak/Pasadena Audi always aim to put the customer first. I am happy to hear that Vincent has been an advisor you can trust with your vehicles. Thank you for choosing Rusnak/Pasadena Audi. We look forward to providing more great customer service in the future. -Niko Dietier Karvunidis, General Manager

March 07, 2017

Above and Beyond Service Henry Perez helped me with two software updates and some brake noise issues my A5 was experiencing. From start to finish, I was always given a status More

by yakigyoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Mar 20, 2017 -

Audi Pasadena responded

I am glad to hear that Henry was knowledgeable and provided excellent communication throughout your visit. Thank you for choosing Rusnak/Pasadena Audi, and thank you for the great review-Niko Dietier Karvunidis, General Manager

February 28, 2017

Quick and easy! Henry was professional and on top of everything. Followed up as promised and I was back in my car within 24 hours. No issues whatsoever. More

by ALBERT HWANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
February 11, 2017

Vince I appreciate Vince Stamegna ...he is the reason I would consider another AUDI, He makes everything so much easier. My lease is up soon...now I have a More

by Cynthia Luczyski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
Feb 14, 2017 -

Audi Pasadena responded

Thank you for recognizing Vince! I am glad to hear that you enjoyed his customer service. We hope to work with you again! -Niko Dietier Karvunidis, General Manager

February 11, 2017

George's visit I needed a new tire and they took care of everything The handled all the paperwork like a champ. I was very happy. I will be back. More

by Biabh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Feb 14, 2017 -

Audi Pasadena responded

I am happy to hear that you had a quick and easy Service experience. Thank you for the great review. -Niko Dietier Karvunidis, General Manager

February 11, 2017

Vince is great Had my Xenon headlight go out an Vince helped me get it it taken care of. He has always been helpful and continues to one of the main reasons I keep c More

by R Moncho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Stamegna
Feb 14, 2017 -

Audi Pasadena responded

Thank you for the great review and for your compliments to Vince. He is a great team member and he will enjoy your kind review. -Niko Dietier Karvunidis, General Manager

February 10, 2017

No worries In and out for routine scheduled service and a minor repair under warranty No problems no issues no worries.... As usual Henry made it all happen More

by KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Feb 14, 2017 -

Audi Pasadena responded

Thank you for the great review and for recognizing Henry. We are happy you had a great Service experience. -Niko Dietier Karvunidis, General Manager

Feb 14, 2017 -

Audi Pasadena responded

Thank you for the great review and for recognizing Henry. We are happy you had a great Service experience. -Niko Dietier Karvunidis, General Manager

February 02, 2017

Great Service We made an appointment, received a free rental car and the service was done before the end of the day! Who could ask for more. More

by Miller2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kin Kwan
Feb 14, 2017 -

Audi Pasadena responded

Thank you for the excellent review. I am glad to know that you were happy with your experience! -Niko Dietier Karvunidis, General Manager

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