Rusnak/Pasadena Audi - Service Center

Easy and professional. Always a good experience. with Henry Perez. he'll keep you updated on changes and is accurate on delivery time. I f additional time is needed, he'll e Always a good experience. with Henry Perez. he'll keep you updated on changes and is accurate on delivery time. I f additional time is needed, he'll explain in great detail the changes and why they are needed. More

Great customer service Vince went above and beyond to make sure all issues with my car were resolved. I'm very pleased with the attention to detail and follow through! Vince went above and beyond to make sure all issues with my car were resolved. I'm very pleased with the attention to detail and follow through! More

Excellent It's always an easy and pleasant experience to bring my car in. All of the employees at the Audi service center are extremely helpful and accommodatin It's always an easy and pleasant experience to bring my car in. All of the employees at the Audi service center are extremely helpful and accommodating. More

Audi Service Appointment Everything was very efficiently taken care of. Staff was cheerful. Bluetooth was set up on the spot. Car rental was seamless. Overall A+ rating. I Everything was very efficiently taken care of. Staff was cheerful. Bluetooth was set up on the spot. Car rental was seamless. Overall A+ rating. I will be back! More

Excellent Jared was fast, efficient, nice and helpful. I would definitely appreciate his help in the future. He got my car back to me when i needed it. He was a Jared was fast, efficient, nice and helpful. I would definitely appreciate his help in the future. He got my car back to me when i needed it. He was a pleasure to work with. More

Scheduling is a hassle Too much phone tag with service scheduler. Recorded message says unparalleled fast response but it's isn't reality. Once on the phone, person is very Too much phone tag with service scheduler. Recorded message says unparalleled fast response but it's isn't reality. Once on the phone, person is very nice. More

Customer service Excellent experience! From the moment I was greeted to the to the moment I picked up my vehicl... great service provided by Jared Saucedo. In addit Excellent experience! From the moment I was greeted to the to the moment I picked up my vehicl... great service provided by Jared Saucedo. In addition, I was able to get a loaner, which was exactly the type of car I currently drive. 😊 More

Safety recall service Jim was very professional and updated me on the status of the service before the promised time. The service was completed ahead of schedule on the day Jim was very professional and updated me on the status of the service before the promised time. The service was completed ahead of schedule on the day. More

Audicare Excellent all around. Shuttle driver included. Everyone involved with the entire process was very polite and professional. I would definitely recommen Excellent all around. Shuttle driver included. Everyone involved with the entire process was very polite and professional. I would definitely recommend this Audi service facility. More

Above and beyond I haven't had any issues with my car, so I've only brought it for service for recall items. Both times, I received prompt, extremely courteous service I haven't had any issues with my car, so I've only brought it for service for recall items. Both times, I received prompt, extremely courteous service. I requested a loaner car both times. Once I got an A4 to borrow while my car was being fixed. The other time, they didn't have any loaners left, so they covered the Enterprise rental for me. Nice touches include a fancy coffee machine that makes lattes and espressos, and pastries from Porto's. They also wash your car for you before returning it. Love Rusnak! More