Rusnak/Pasadena Audi - Service Center

Great customer service. Jim Gonzalez in Service was the best. Not many people are as thoughtful and authentic as Jim. I would recommend any one to this dealership mainly beca Jim Gonzalez in Service was the best. Not many people are as thoughtful and authentic as Jim. I would recommend any one to this dealership mainly because of my experience with the people that work there. More

Great service Needed to come in for first oil change and had a recall item that needed to be fixed. Scheduling required a call as opposed to being able to do this v Needed to come in for first oil change and had a recall item that needed to be fixed. Scheduling required a call as opposed to being able to do this via the website. When I arrived to drop off my car, everything went smoothly. I was called to let me know car was done. Pick Up of car was equally smooth. More

Excellent service My consultant was outstanding. He cares about my needs. Car was washed too. I was there for a recall and service. They gave me a nice loaner. My consultant was outstanding. He cares about my needs. Car was washed too. I was there for a recall and service. They gave me a nice loaner. More

Fantastic Service! I went in for a recall and I can't "recall" a nicer experience with a dealership. Johnny in particular went above and beyond. I was extremely happy th I went in for a recall and I can't "recall" a nicer experience with a dealership. Johnny in particular went above and beyond. I was extremely happy that I had a loaner so I could continue with my work. My car was finished on time and delivered to me with a smile. Thank you!!! More

Warranty recall Excellent experience. Next line they did an amazing job. Call me appropriately. Arrange a rental I had of time. Very satisfied with the overall servi Excellent experience. Next line they did an amazing job. Call me appropriately. Arrange a rental I had of time. Very satisfied with the overall service experience. They inspected my brakes but didn't think it needed any work at the present time. They did the warranty recall on the fuel pipe . This was done in a very professional and satisfying way. More

Treated me well Henry was knowledgeable and communicated clearly the work that needed to be done and the time it would take before my car was ready. He set up a free Henry was knowledgeable and communicated clearly the work that needed to be done and the time it would take before my car was ready. He set up a free courtesy rental vehicle for the day. The whole experience was pleasant and hassle free. I will always speak to Henry at Rusnak first about any issues with my vehicle going forward. More

Very Professional From start to finish, everything done at Rusnak is done with expertise. Very helpful and professional. You know you are being taken care here, and wit From start to finish, everything done at Rusnak is done with expertise. Very helpful and professional. You know you are being taken care here, and with great customer service. More

Very Helpful Very helpful and friendly service. Made getting the service an easy process. The car was ready in a timely manner and everything was fully explained Very helpful and friendly service. Made getting the service an easy process. The car was ready in a timely manner and everything was fully explained. More

Everyone extremely helpful. I am extremely grateful to Henry Perez for making sure that the car was ready in good time on Friday for me to get to Pasadena, pick up the car, and g I am extremely grateful to Henry Perez for making sure that the car was ready in good time on Friday for me to get to Pasadena, pick up the car, and get back to Claremont before the Friday afternoon traffic became impossibly heavy. Mr. Perez has always been an excellent Service Advisor. More

Fantastic communication & service I have been a longtime Rusnak customer. I am on my 4th Audi and all have been serviced at the dealership. Henry Perez is fantastic! His attention t I have been a longtime Rusnak customer. I am on my 4th Audi and all have been serviced at the dealership. Henry Perez is fantastic! His attention to detail and communication are unmatched and I just so appreciate his commitment to outstanding service. More