Rusnak/Pasadena Audi - Service Center

Johnny Borja is the best service advisor My service advisor is second to none. He goes above and beyond and because he was so good Im not even looking at anything other than an Audi from the My service advisor is second to none. He goes above and beyond and because he was so good Im not even looking at anything other than an Audi from the same dealership More

Positive Very positive professional atmosphere. Johnny was extremely helpful and a joy to speak with. I really appreciated the texts and call I received rega Very positive professional atmosphere. Johnny was extremely helpful and a joy to speak with. I really appreciated the texts and call I received regards by my service. More

Best place to get your Audi serviced My advisor, Vince Stamegna is the best. My Audi(s) (yes bought two) are in good hands. Ruznak provides everything to make my wait (when I do) comfo My advisor, Vince Stamegna is the best. My Audi(s) (yes bought two) are in good hands. Ruznak provides everything to make my wait (when I do) comfortable including Porto's pastries...5 star. More

Annual service From to start finish the service was exceptional. I was taken care of and knew where I had to be for every step of the way. Love Audi!!! From to start finish the service was exceptional. I was taken care of and knew where I had to be for every step of the way. Love Audi!!! More

Great People Our 2017 Audi Q7 needed a software update so we took it to Pasadena Rusnak and they completed the programming by the end of the day and in the meantim Our 2017 Audi Q7 needed a software update so we took it to Pasadena Rusnak and they completed the programming by the end of the day and in the meantime allowed us to use a courtesy Q5 loaner. When we picked it up they had also washed and vacuumed it, which was a pleasant surprise. Kirk was our service rep and he did an excellent job of quickly processing our service order and making sure that our vehicle was ready and waiting for us up front when we picked it up. Everything was handled under warranty, so no cost to us. More

recall Very friendly, fast and excellent service by Vince. Vince was very helpful and made the service a surprisingly pleasant visit. He did a fantastic job, Very friendly, fast and excellent service by Vince. Vince was very helpful and made the service a surprisingly pleasant visit. He did a fantastic job, which left me with a smile! More

fast, friendly, clean offices, convenient This dealer has been surprisingly great. I did not have a good Rusnak Volvo experience, so i was leery. However, with my Audi and the different locati This dealer has been surprisingly great. I did not have a good Rusnak Volvo experience, so i was leery. However, with my Audi and the different location i am surprisingly very happy! From the receptionists to the service staff to the cashiers all were fast, friendly and helpful. I even like the reminder texts and emails. Very convenient! thank you! More

incredible service. I had an amazing experience with my Service Supervisor Johnny Borja... My new audi 2017 was riding really rough, along with my blue tooth not workin I had an amazing experience with my Service Supervisor Johnny Borja... My new audi 2017 was riding really rough, along with my blue tooth not working well.. We took a test drive and diagnosed the problems. I was treated so well... They gave me a first class loaner.... and the car was ready before the end of the day.... I purchased the extended this time on my lease... and Happy I did... Johnny is Amazing ! Thank you Rusnak Service for being so Incredible.... plus the Coffee is really Good !! More

Always a pleasant experience and first-class quality service This dealership goes above and beyond to meet my needs; especially Vince. Always pleasant, professional and extremely helpful. Would highly recommend This dealership goes above and beyond to meet my needs; especially Vince. Always pleasant, professional and extremely helpful. Would highly recommend this dealership to all my family and friends. The staff there is the best I have ever seen. They are respectable of your time, and your schedule . I will be a long-time customer. More

ANOTHER GREAT EXPERIENCE! Vince Stamegna, my service writer for years, was ONCE AGAIN efficient, professional and courteous! He wasted no time getting me written up and on my Vince Stamegna, my service writer for years, was ONCE AGAIN efficient, professional and courteous! He wasted no time getting me written up and on my way without a hint of that feeling of being rushed. I received my car on time as usual, with all the work done that was required. More