Rusnak/Pasadena Audi - Service Center

Awesome - Johnny went above and beyond to get me in and out of there as fast as possible especially under the Coronavirus circumstances. He was truly remarkable, friendly, efficient, and made me laugh wi out of there as fast as possible especially under the Coronavirus circumstances. He was truly remarkable, friendly, efficient, and made me laugh with his witty humor. Thank you More

Excellent service! Had an excellent experience and was out of the dealer within reasonable time. This was a big change in experience from my last visit. Thank you!! Had an excellent experience and was out of the dealer within reasonable time. This was a big change in experience from my last visit. Thank you!! More

I had an excellent experience with the service advisor during the repair of my car - very helpful and responsive. Also, the staff is patience and informative, thank you! during the repair of my car - very helpful and responsive. Also, the staff is patience and informative, thank you! More

Henry Perez came through for me as usual! The tire pressure light went on, turns out I needed two new tires. I had to be somewhere early next day. He got me a ride home. In two hours I was picked u pressure light went on, turns out I needed two new tires. I had to be somewhere early next day. He got me a ride home. In two hours I was picked up and my car was ready! When I received it back, it was cleaner than when I left it! I have my car serviced at Rusnak because of the outstanding service provided by Henry Perez!!! More

Smooth and stress-relieving Right in the busy rush just before Christmas I hit and damaged my left wheel while turning. I managed to drive to Rusnak and was greeted with concer Right in the busy rush just before Christmas I hit and damaged my left wheel while turning. I managed to drive to Rusnak and was greeted with concern, patience, and compassion. A tire and wheel adviser was called to determine whether I needed a new wheel or just the tire. I was advised to have the wheel replaced. The service adviser located a matching wheel in Germany which would take 10-14 days to arrive. After 2 days of an Enterprise rental, the service adviser arranged for a complimentary "loaner" for me which save me hundreds of dollars. The entire time I was kept apprised of the progress of the repairs and updated as needed. My calls to the adviser were returned almost immediately. My car was completely checked for further damage and needed service. The repairs were completed in a timely manner and the car looks great again. More

Great service by the service department rep I got my car back really fast and was able to get my service done. I recommend them back really fast and was able to get my service done. I recommend them More

Service was expedient, but costly;however, I elect to bring my car to Rusnak for their expertise. My service representative, Henry Perez, is primo. He keeps us informed and spends time explaining all det bring my car to Rusnak for their expertise. My service representative, Henry Perez, is primo. He keeps us informed and spends time explaining all details of work being performed. More

20,000 miles service of Audi Q5 This was not our first experience with Rusnak Audi in Pasadena and with our service adviser Henry Perez. The overall experience was truly exceptional This was not our first experience with Rusnak Audi in Pasadena and with our service adviser Henry Perez. The overall experience was truly exceptional and Henry is the best adviser we can imagine. Thanks! More

My experience with you was great. I would highly recommend my family and friends to you. Everyone was very helpful. Thank you very much for everything. recommend my family and friends to you. Everyone was very helpful. Thank you very much for everything. More

Amazing services as always! Jonny Borja is outstanding, always with a smile and great attitude. He is very thorough and clear explaining al about service. always with a smile and great attitude. He is very thorough and clear explaining al about service. More