Rusnak/Pasadena Audi - Service Center

Routine Service Routine post service is expected to be good; however, the recent 20K service was exceptional thanks to Henry Perez. I arrived 2:30 to make a serv Routine post service is expected to be good; however, the recent 20K service was exceptional thanks to Henry Perez. I arrived 2:30 to make a service appt. for the following day; I thought to ask if could be accommodated same day; the initial staff thought it would not be possible due to workload/previous appts. (understandable). However, it was suggested I speak directly with a service rep (Henry Perez) and that is when things began to happen. He quickly evaluated the service needed based on mileage; gave me an estimated time to complete, and within 1 1/2 hours I was accommodated, work was completed, service was reviewed, estimated time of next service (very professional); and I was on my way, thanks to Henry.. More

Service The service advisors where very attentive to the issues and made the experience better. This has always been my experience at this dealer. Good job. The service advisors where very attentive to the issues and made the experience better. This has always been my experience at this dealer. Good job. More

Best in the Biz Henry and Johnny go out of their way to treat my car like it was their own. Their attention to detail is spectacular. They are always available to as Henry and Johnny go out of their way to treat my car like it was their own. Their attention to detail is spectacular. They are always available to assist. More

Great Experience! Johnny is amazing, he always takes great care and always recognizes me which is nice! When they wash my car complimentary, that is always a nice gestu Johnny is amazing, he always takes great care and always recognizes me which is nice! When they wash my car complimentary, that is always a nice gesture. More

Experience Good service, good price and excellent customer service I will return for surely, especially that inwill be ready for a new car very soon. Thanks Good service, good price and excellent customer service I will return for surely, especially that inwill be ready for a new car very soon. Thanks More

Rusnak Audi repair Excellent customer service,my 2010 Q5 has been serviced at other Audi dealers and Rusnak Audi Delivers quality work ,addresses my cars issues and I AM Excellent customer service,my 2010 Q5 has been serviced at other Audi dealers and Rusnak Audi Delivers quality work ,addresses my cars issues and I AM a very happy person knowing I can trust this dealer for my Audi repairs. As far as cost , it is quite expensive However, as long as my car runs without problems and I am not paying for services that are not needed due to inabilities of others not doing their job--- I Will continue to service my Q5 here. More

A5 recall My service rep was informative, accurate, polite and helpful in completing the needed repair and in fully inspecting and washing the car. Thanks very My service rep was informative, accurate, polite and helpful in completing the needed repair and in fully inspecting and washing the car. Thanks very much. More

Johnny B rocks! I sincerely appreciate the attention to detail, the courtesy, the professionalism shown to us. Johnny provides all you'd want from a service departmen I sincerely appreciate the attention to detail, the courtesy, the professionalism shown to us. Johnny provides all you'd want from a service department head. More

Best customer contact Henry Perez is the best service manager ever. I have worked with him for years. He is the reason I get my Audi serviced at Rusnak Pasadena. Henry Perez is the best service manager ever. I have worked with him for years. He is the reason I get my Audi serviced at Rusnak Pasadena. More