Rusnak/Pasadena Audi - Service Center

“Great Service“ First and foremost, I would like to say thank you to IAN in service for getting my Audi serviced ASAP! Thank to all the amazing staff whom where so we First and foremost, I would like to say thank you to IAN in service for getting my Audi serviced ASAP! Thank to all the amazing staff whom where so welcoming when I arrived and pick-up my vehicle, all of you are pretty awesome! More

Great Dealership–Equally good in Sales + Service Departments Having dealt with Rusnak Audi for 13 years, when I leased my first Audi, in my experience across the board the service department is of the highest qu Having dealt with Rusnak Audi for 13 years, when I leased my first Audi, in my experience across the board the service department is of the highest quality, personalized, accommodating in every way, and efficient. Absolutely excellent service. From regular maintenance to the occasional tricky issue, they track and also step up and meet the needs of the car. There is never a question about providing customers with a loaner (formerly a rental) of the highest quality, equivalent to what the customer owns, and the check-out and check-in process is very streamlined. Speed of diagnosis, always very fast, and they can be counted on to help customers evaluate and decide how to move forward when t here are options. I dealt with one service advisor for many years, Johnny Borja, but have had the pleasure of dealing with others, most recently Vince Stamegna, who is equally personable and extremely helpful. I have leased twice and bought one vehicle at the end of a lease from Rusnak, and the sales department is also absolutely excellent, again, streamlining every aspect of a lease or purchase process. More

A+ Service The Service was A+. I got taken care of very quickly. There is a problem getting someone to answer the phone in the service department. The Service was A+. I got taken care of very quickly. There is a problem getting someone to answer the phone in the service department. More

Best dealership experience ever I have been driving Audis for well over a decade. I live near Pasadena and work in LA, so have been going to LA Downtown dealer and Pasadena dealer wh I have been driving Audis for well over a decade. I live near Pasadena and work in LA, so have been going to LA Downtown dealer and Pasadena dealer whichever is convenient for the day's schedule. The one in LA has great service. Pasadena one also had just as great service. Coming back to Pasadena dealer yesterday (August 2018) for the first time in months, I saw improvements. The new advisor who took me in was probably the nicest and most professional one I've seen in dealderships. Transportation after dropping off the car and coming back to the dealership to pickup the car was done through Uber and it worked out so good and convenient. Great job. More

EVERYTHING GREAT! TIMELY SERVICE. ALL THE STAFF WAS VERY HELPFUL. EVERYONE IN CONTACT WAS VERY FRIENDLY. VINCENT WAS A VERY KNOWLEDGEABLE PERSON WAS ABLE TO EXPLAIN EVE TIMELY SERVICE. ALL THE STAFF WAS VERY HELPFUL. EVERYONE IN CONTACT WAS VERY FRIENDLY. VINCENT WAS A VERY KNOWLEDGEABLE PERSON WAS ABLE TO EXPLAIN EVERYTHING TO ME IN A WAY I COULD UNDERSTAND. HE DID EVERYTHING HE SAID HE WOULD DO. GREAT EXPERIENCE. More

Sevixe Thorough work done with the service of my car. I’m glad that the dealership provided an Uber ride for me so I could work from home. Thorough work done with the service of my car. I’m glad that the dealership provided an Uber ride for me so I could work from home. More

Excellent Everyone was friendly and helpful. Vince was my rep, and made everything very easy. The whole operation is a well oiled machine, and made getting my c Everyone was friendly and helpful. Vince was my rep, and made everything very easy. The whole operation is a well oiled machine, and made getting my car serviced a pleasant experience. More

Always a Great Experience I've been having my Audi serviced at Rusnak since I bought it two years ago (also from Rusnak). Never a problem, always very friendly and accommodatin I've been having my Audi serviced at Rusnak since I bought it two years ago (also from Rusnak). Never a problem, always very friendly and accommodating. They've really spoiled me. I have trouble imagining ever going anywhere else. More

Safety recall..Takata Passenger Airbag Good customer service . I’m pleased with your Uber service. I thought I won’t be able to make it due to traffic. Uber driver Michael is careful & fr Good customer service . I’m pleased with your Uber service. I thought I won’t be able to make it due to traffic. Uber driver Michael is careful & friendly driver. Henry Perez my service adviser is also nice👍🏽. If given the opportunity to purchase another car, I will no doubt get another Audi. I wish you have an Audi Dealer in Glendale. More

Customer Service Excellence I have been coming to Rusnak Pasadena for Audi Service for over 10 years. They have consistently provided outstanding service to my vehicles (we have I have been coming to Rusnak Pasadena for Audi Service for over 10 years. They have consistently provided outstanding service to my vehicles (we have been a 3 Aidi family). Henry Perez is amazing and always very helpful and informative about our vehicle service. He takes time to explain things in detail and always greats us with a smile when we arrive for our appt. More