Rusnak/Pasadena Audi - Service Center

Professional Courteous professional thorough. Service was provided in a timely manner. Vince updated me on the timely manner of the work being done. Also car wash Courteous professional thorough. Service was provided in a timely manner. Vince updated me on the timely manner of the work being done. Also car wash was done More

Ian de Los Reyes was great Ian was great to work with. He was very helpful and knowledgeable. Because of Ian I will continue going to Rusnak for my car repairs and maintenance. Ian was great to work with. He was very helpful and knowledgeable. Because of Ian I will continue going to Rusnak for my car repairs and maintenance. More

Scheduled service Great customer service. I had a very good Customer service experience. Service department was awesome and went out of the way to get me to the off Great customer service. I had a very good Customer service experience. Service department was awesome and went out of the way to get me to the office and back. More

Great service!! I want to personally thank Ian De Los Reyes for his exceptional service. Rusnak Audi takes great care of their customers from sales through service an I want to personally thank Ian De Los Reyes for his exceptional service. Rusnak Audi takes great care of their customers from sales through service and I would definitely recommend them to all of my friends and family! More

Couldn't be happier. I was considering buying out my lease and wanted to have the car looked over really good for any issues before I made my decision. My Sales person Ka I was considering buying out my lease and wanted to have the car looked over really good for any issues before I made my decision. My Sales person Karsten was very supportive of the idea. Henry and others in Service, couldn't have been more supportive and helpful. They actually kept my car for 2 days and checked everything and even replaced a couple things!!! The whole experience was perfect and I'm not a proud owner of my Audi A3.....couldn't be happier. More

first service The experience was very informative,polite and efficient . It was my first service since i purchased the car. Ian was very helpful. Thank you very mu The experience was very informative,polite and efficient . It was my first service since i purchased the car. Ian was very helpful. Thank you very much More

Service Experience I always have a pleasant experience at the service department at Rusnak/Pasadena Audi. I know I'm in good hands with Ian De Los Reyes as my concerns a I always have a pleasant experience at the service department at Rusnak/Pasadena Audi. I know I'm in good hands with Ian De Los Reyes as my concerns are always promptly addressed. More

75K service and brake pad/rotor replacement for 2011 A6 5 stars for Henry Perez. Seamless from drop off to pick up. No issues, no problems. nothing unexpected and a very nice loaner to boot. 5 stars for Henry Perez. Seamless from drop off to pick up. No issues, no problems. nothing unexpected and a very nice loaner to boot. More

8 days to repair a fuel filler door. This recent service was managed quite poorly - not the physical repair, but the actions around it. A4 was first brought in Mon AM 8/27 for airbag reca This recent service was managed quite poorly - not the physical repair, but the actions around it. A4 was first brought in Mon AM 8/27 for airbag recall. I typically worked w/ Johnny Borjas but he’s no longer an option. When I dropped off A4, I also reviewed a number of other maintenance items w/ Anthony and I made it clear which ones were required to be done and which were to be checked and reviewed with me before proceeding. The one specific item that had to be repaired was the fuel filler door (any car that you can’t refuel is pretty much a one-ton rock. I rec’d first feedback late Mon 8/27 afternoon, and as the airbag was going to require repair into Tues, a loaner car was offered. Everything was great to this point. When I returned on Tues 8/28 to pick up my A4, I reviewed the papers and I saw that the fuel filler door wasn’t repaired. I reviewed this with service advisor (my apologies as I didn’t catch his name), and I was given an extension on loaner until that repair was completed. The estimate was completion on Friday 8/31 - perfectly reasonable. There was no communication from Rusnak service prior to long weekend but one extra service day wasn’t unreasonable. I did make inquiries on car’s status via text msg replies to the original push notification sent by Rusnak Audi but none were answered. The first significant notification of status during Week 2 was a call on Tues 9/4 to say that additional parts were required and had to be ordered. How was this not known the prior week when the “work” began on the fuel filler door on Tues 8/28? Overall, this engagement was sloppy. The numerous handoffs amongst 3-4 advisors, the parts ordering, the lack of replies to my text inquiries. The one thing that masked much of the troubles was that I had the loaner car, but even that was “returned” on 8/28 and had to be re-issued 30 minutes later (see above). So while the repair was apparently completed correctly, the overall experience wasn’t anywhere near the level of service that I’ve previously had at Rusnak. This you need to know. There were too many hand-offs and a lack of information throughout. More

Excellent! I am currently driving my 5th Audi from Rusnak and this dealership continues to operate like a well oiled machine. My service was amazingly accomplis I am currently driving my 5th Audi from Rusnak and this dealership continues to operate like a well oiled machine. My service was amazingly accomplished in just a couple of hours. Henry Perez was professional and friendly, as was the entire service staff who assisted me on August 25. Staff made me feel welcome and seemed genuinely pleased that I have chosen Rusnak Audi. More