Rusnak/Pasadena Audi - Service Center

35K check up Regular check up. Also needed 2 new tires and front end alignment. All the work was done very well and Vince, my service rep was most helpful and pr Regular check up. Also needed 2 new tires and front end alignment. All the work was done very well and Vince, my service rep was most helpful and professional as usual. More

Excellent service Did not have to wait - Vince was very efficient kind and courteous Was the best service I have ever had! Would highlight recommend this service d Did not have to wait - Vince was very efficient kind and courteous Was the best service I have ever had! Would highlight recommend this service department- have had multiple cars serviced multiple times and this was undoubtedly the best More

TOP NOTCH SERVICE!!! WILL BE A CUSTOMER FOR LIFE. IAN DELOS REYES in Service!!!! YOU ARE THE BEST!! I don't really give out reviews, but the service I have gotten from Ian Delos Reyes at Rusnak Audi IAN DELOS REYES in Service!!!! YOU ARE THE BEST!! I don't really give out reviews, but the service I have gotten from Ian Delos Reyes at Rusnak Audi Pasadena is not only top notch but THE BEST. Very professional, timely, DID NOT STOP UNTIL IT EXCEEDED MY EXPECTATIONS. Very knowledgeable with what he does and you don't feel lost with the whole experience unlike what I have gotten at other Audi Dealerships. Given my car is a 2009, its old, Ian and crew definitely babied my car as if it was their own. Definitely trustworthy, fair, honest, and WORTH THE DRIVE!!! 10 stars to IAN DELOS REYES and the whole crew at Rusnak Audi Pasadena!!! I AM YOUR CUSTOMER FOR LIFE! More

Aces, Rusnak Audi Service teams are Aces My appointment was scheduled a week earlier; the winds near my residence cause a power outage and I had to reschedule - the woman with whom I spoke wa My appointment was scheduled a week earlier; the winds near my residence cause a power outage and I had to reschedule - the woman with whom I spoke was terrific in assisting with this. The day I arrived, the service area was backed up and I then knew that my rescheduled appointment had aided in this over abundance of cars. Marco, the greeter was attentive enough to forward my phone number to an already backed up Vince Stamegna. A short time later, Vince phoned me and we arranged for the recall service to be completed; he also noted my requests which were also completed in time for the car to be delivered in the same day. In football, the quarterback calls an audible if he sees the defense exhibits a coverage the quarterback's offense is not prepared to handle, like a blitz...Marco, Vince and the Scheduler all called an audible and scored a touchdown. Aces, you guys are Aces, all of you. More

Another great service experience! We always have a sastifying experience when we bring our car in for service. The staff is friendly and helpful. We especially appreciate how well Vinc We always have a sastifying experience when we bring our car in for service. The staff is friendly and helpful. We especially appreciate how well Vince takes care of all our needs. More

Great efficient service. Personalized care Quick drop off and pick up. Fast efficient personalized care. Courtesy ride provided. Waiting area very neat and clean with food and drink amenities. Quick drop off and pick up. Fast efficient personalized care. Courtesy ride provided. Waiting area very neat and clean with food and drink amenities. Will be back for sure. More

Excellent! I love this dealership! Professional, appointments are on time, courteous, listen to my concerns, offer Ubers or loaner car. Good waiting area! Top I love this dealership! Professional, appointments are on time, courteous, listen to my concerns, offer Ubers or loaner car. Good waiting area! Top notch service! More

Fantastic Customer Service I had a really pleasant experience servicing my 2017 Audi A4 at Rusnak Pasadena. This was my second time coming here for servicing. Staff was very fri I had a really pleasant experience servicing my 2017 Audi A4 at Rusnak Pasadena. This was my second time coming here for servicing. Staff was very friendly and took very good care of me. They originally planned to finish the servicing in a few hours but then found some more things to fix. So they offered me a loaner for the weekend (I was visiting on a Friday). The serviced the car on time by Monday and I was able to pick it up without any hassle. Would highly recommend! More

Super Service excellent customer service and work. Expeditious check in. work comlpeted at promised time. explained what was done and what need to be done. Quick ou excellent customer service and work. Expeditious check in. work comlpeted at promised time. explained what was done and what need to be done. Quick out the door process. More