Rusnak/Pasadena Audi - Service Center

Great service and honest advice Johnny at Rusnak is the best! Saved me a ton of money and really took the time to do a great job and thorough inspection. Highly recommend. Johnny at Rusnak is the best! Saved me a ton of money and really took the time to do a great job and thorough inspection. Highly recommend. More

Flat tires rush situation. I had two flats and needed quick turnaround. Anthony Ramirez was excellent and found me my tires right away. Washed my car and was on top of things. B I had two flats and needed quick turnaround. Anthony Ramirez was excellent and found me my tires right away. Washed my car and was on top of things. Been serving my 3 Audi’s over 11 years in Pasadena. Great team. More

Great service Ian De Los Reyes was my service advisor. He was courteous and explained everything clearly. He made sure I could pick up my vehicle after hours since Ian De Los Reyes was my service advisor. He was courteous and explained everything clearly. He made sure I could pick up my vehicle after hours since the service department would be closed by the time I made it over to get my car. I did have an issue picking up my car from the sales desk. The service department left my keys and paperwork for after-hours pick up (which I've done before) and the receptionist at the sales desk said she did not have my car. She did not offer any resolutions or search through her files. She just said that no one gave her anything and I would have to wait until Monday morning to come back and pick up my car (it was Saturday afternoon.) After being a little upset, then she asked a manager for help. Turns out my paper work was on her desk the entire time and she just didn't see it. I would not have been as annoyed if she had offered some sort of resolution (or tried to find one) instead of being so quick to tell me I was out of luck. More

Anthony is the best! Anthony is an excellent service advisor. Extremely thorough and professional. I always feel confident leaving the dealership after his service. He is Anthony is an excellent service advisor. Extremely thorough and professional. I always feel confident leaving the dealership after his service. He is extremely detailed oriented, polite, and trustworthy. More

Great service experience as always It’s always a pleasure to work with Ian Del Los Reyes, he’s knowledgeable and friendly. Ian kept me informed about progress daily and also provided a It’s always a pleasure to work with Ian Del Los Reyes, he’s knowledgeable and friendly. Ian kept me informed about progress daily and also provided a loaner car More

Courteous and Attentive I’m always amazed with the staff every time I come and drop off my Audi at Rusnak Pasadena. They are courteous and attentive, making sure all my nee I’m always amazed with the staff every time I come and drop off my Audi at Rusnak Pasadena. They are courteous and attentive, making sure all my needs are met, with a smile. My advisor, Ian, was very helpful. I will continue bringing my vehicle here for as long as I have an Audi. Thanks! More

Great Experience Great service. I recommend. Smooth process with no issue. Waiting room is clean and the service advisor was super nice and very knowledgeable. I will Great service. I recommend. Smooth process with no issue. Waiting room is clean and the service advisor was super nice and very knowledgeable. I will visit again. More

Service recall Thank you for the service . Mr Perez was very accurate in describing all the information , and concern about the service provide . He was very knowled Thank you for the service . Mr Perez was very accurate in describing all the information , and concern about the service provide . He was very knowledgeable , kind an polite . Service was truly exceptional . Looking forward for the complete Service recall . More

Always going the extra step! This dealer has been my cars second home for years and Vince has always made sure it’s taken well care of! Definitely more business to come in the fut This dealer has been my cars second home for years and Vince has always made sure it’s taken well care of! Definitely more business to come in the future. More

Excellent I bought my Q5 from them and take it for service there too even though I have another AUDI dealership by me . Highly efficient and personable service I bought my Q5 from them and take it for service there too even though I have another AUDI dealership by me . Highly efficient and personable service . More