Audi Pasadena

From my first visit at this dealership, I have had nothing but great experiences. They whole team of sales and finance were so friendly and efficent! I applied online and got a call from the intenet s nothing but great experiences. They whole team of sales and finance were so friendly and efficent! I applied online and got a call from the intenet sales manager that same day. By that evening we were driving 2 hours from where we live to go pick up our car. When we got there everything that we had discussed on the phone and via email was exactly as our salesman, Michael, said it was going to be. When your dealing with car salesmen it is so refreshing when you know you are dealing with someone you can trust and sticks to their word. All my paperwork was prepared a head of time so the whole process from start to finish took a little over an hour, which was amazing! After the sale was complete, my salesman Michael, went above and beyond to ensure I knew all the features of my new car. I would recommend this auto dealership to anyone who is looking for an friendly and smooth experience when purchasing a car. More

I recently purchased a 2012 A5 from Emin Noorijanian. I have been buying cars for over 30 years and this purchase was the easiest and most enjoyable experience I have ever had. I flew all the way from San have been buying cars for over 30 years and this purchase was the easiest and most enjoyable experience I have ever had. I flew all the way from San Francisco to work with Emin. It was a rare no hassle process. I give them 5 stars! More

Past few years, I was fed up with driving automatics. So, my priority of this very car shopping was a manual transmission. So, I decided to get an S5 with manual transmission, ofcourse. So we went out for a my priority of this very car shopping was a manual transmission. So, I decided to get an S5 with manual transmission, ofcourse. So we went out for a drive, The car felt slower than S4. I thought it would be faster. Quickness aside, this dealer guy comes and tells me that I should get an automatic!! I lost my words. He was saying that if I drive like I do, automatic is way better because it shifts faster. The guy lost his mind!! My priority of the car shop was to get a manual transmission. I did not/ do not care if it shifts faster, it is all about the experience of engagement with the car. Ended up going to Porsche, and bought a Cayman S. More

It all started pretty bad with Internet sales crew having been very busy for us on Sunday, but is ending up as a bad story turned good. Thanks to Michael Bradford, the store manager. We emailed back and been very busy for us on Sunday, but is ending up as a bad story turned good. Thanks to Michael Bradford, the store manager. We emailed back and forth with Michael P, who was nice and told him we'd come on Sunday. He was busy with a client, so we were passed to John, who after two minutes got too busy and passed us to Samy, who did a quick test run and was very busy, rushing us out. After writing my report on this dealership here, got a message from Michael B. I believe he is really trying to change the Rusnak Audi Pasadena to the standards of his previous place - Rusnak Volvo ( the great place and people to work with). After some discussions I think we are in good hands. John Ashley is very helpful now. We need to decide if we buy this Audi or Volvo. Best luck to Michael Bradford with changing the culture at this place to more friendly. It is probably location in the middle of rich Pasadena hood, which spoils his personnel a bit. More

I came in to the dealership on Tuesday, September 27th looking to test drive an Audi A4. The Sales person was nice, answered questions - but wanted to sell me an A6, even though I mentioned several times looking to test drive an Audi A4. The Sales person was nice, answered questions - but wanted to sell me an A6, even though I mentioned several times that an A4 was the car I was interested in. We went all through the parking lot looking for a car I could drive with Navigation and Leather. It seemed like he didn't know where any of the cars were located. We walked from car to car and tried to help the sales person find the car I was to test drive. When we realized that there were no A4 cars with the luxury package, we went all the way back to secure keys to where other cars are kept. I kid you not, 15 minutes passed and he still hadn't come back with the car. I was so fed up with the lack of organization and sloppy service, we left and vowed never to come back to this dealership. It's ashame, since I bought a car the next night. More

My family has been a client of Rusnak Audi Pasadena since 2004 with our first purchase of an S4 Avant. From the beginning, we were impressed with the professionalism of the staff and the high attention to c 2004 with our first purchase of an S4 Avant. From the beginning, we were impressed with the professionalism of the staff and the high attention to customer service and satisfaction on both the showroom floor, and later, the service department. Our excellent experience has been attributable to Ehprem and Nathaniel J on the showroom floor as well as Henry for our service needs. The start to finish buying experience has been easy and enjoyable, resulting in the subsequent purchase of an A6 Avant, TT-S and my current '11 S4. These three individuals have been an integral part in our ongoing relationship with the Rusnak dealership and we look forward to future transactions down the road. 5 stars and two thumbs up if you are looking for a hassle free car buying experience and a solid service staff who will go out of their way to make sure their clients are happy. More

John was great. I went in to buy-out my lease and he helped me with everything I needed. The process took a little longer than I expected because I think some things were new to him. However, he went helped me with everything I needed. The process took a little longer than I expected because I think some things were new to him. However, he went above and beyond what I would expect from a car salesman and his effort, honesty, and friendliness far surpassed any negative aspects of the deal. More

From my 1st contact with Rusnak's Audi internet sales dept through the finance and drive off experiences, everything was at or above my expectations. dept through the finance and drive off experiences, everything was at or above my expectations. More

I've been going to Rusnak Audi for 4 years, and Henry never disappoints me. Rusnak gives fast and friendly service, and the part I like the most about Henry is that he's very honest about giving his opin never disappoints me. Rusnak gives fast and friendly service, and the part I like the most about Henry is that he's very honest about giving his opinion on what services are mandatory and what are optional. More