Audi Pasadena

Johnny always make my dealership experience easy and seamless. He is super friendly and attentive, provides the proper level of support and explanation regarding my car, and contacts me quickly if anyth seamless. He is super friendly and attentive, provides the proper level of support and explanation regarding my car, and contacts me quickly if anything requires follow-up. More

We had been to a car dealer in a few years. We were dreading the experience knowing that it would be an "all day" affair. We spoke with Beshoy on the phone, and he was very informative about the car th dreading the experience knowing that it would be an "all day" affair. We spoke with Beshoy on the phone, and he was very informative about the car that we were interested in. He was the reason that we drove from Huntington Beach to Pasadena! He was very patient with our questions and always had the answer. Our dreaded experience turned out to be a pleasant one. We knew that we were in good hands. More

Beshoy Abdou was awesome in handling my Lease Term buyout. Walked me through a process he has keen experience with, was straight forward and upfront with everything, and I ended up one happy customer! buyout. Walked me through a process he has keen experience with, was straight forward and upfront with everything, and I ended up one happy customer! More

Everyone at the dealership was very courtious and friendly without being overbearing or pushy. They answered all my questions and they were very easy to deal with. They didn't have the exact car I friendly without being overbearing or pushy. They answered all my questions and they were very easy to deal with. They didn't have the exact car I wanted on the lot, but they got it for me the next day. The dealership was extremely busy the day I picked up my car, but the process was still pretty smooth. I went back to the service department a few days later to have the crossbars mounted and they were great, too. I didn't even have to get out of the car! They were very efficient. More

My husband and I spent many weeks shopping for a car and interacted with many salesmen and many different dealerships. Michael was our favorite by far. We do not like being given the hard sell and Michael's interacted with many salesmen and many different dealerships. Michael was our favorite by far. We do not like being given the hard sell and Michael's down-to-earth, easygoing manner put us at ease and made us feel like we were dealing with not with a typical car salesman put a smart, nice guy who happens to sell cars. His lack of pushiness very much worked in his favor. The way it ended up working is that we were very close to buying the Audi A3 (Michael had gone out of his way to track down the one we wanted and taken us on more than one test drive) but ultimately decided it was too small. He did not give us a hard time or make us feel bad. After a several more weeks of looking around, we went back to Michael and bought a pre-owned A4. Though we obviously didn't base our decision on the salesman, we were glad to be able to return to Michael. He was very helpful and knowledgeable throughout the actual purchase transaction and we would highly recommend him to anyone. More

Beshoy was helpful in showing me all of the vehicles functions. Andreas took my wife and i out for a test drive. I had a great experience dealing with Beshoy and Andreas. functions. Andreas took my wife and i out for a test drive. I had a great experience dealing with Beshoy and Andreas. More

Fabulous experience. Beshoy(sales) and Gladys (finance) were so helpful, respectful, honest, and wonderfully polite. The car was detailed and sitting for us in the showroom under the lights to see the bea were so helpful, respectful, honest, and wonderfully polite. The car was detailed and sitting for us in the showroom under the lights to see the beauty of the vehicle. Beshoy was extremely descriptive in the details of the vehicle. He took us on a long test drive. Not pressuring on if we wanted to purchase the vehicle or not. This dealership offered us the lowest price on the vehicle and the lowest interest rate around. The whole experience was so wonderful, we could not say no. I will be purchasing more vehicles from Beshoy at Rusnak Audi Pasadena. More

Contacted dealer in response to internet ad for car. Made appointment. Phelan was off that day. He purportedly arranged with Arbi to take care of me. When I arrived at the specified appointment time to see appointment. Phelan was off that day. He purportedly arranged with Arbi to take care of me. When I arrived at the specified appointment time to see the car, it was not there. I was told it would be "right back". After waiting for 30 mnutes, I left. I emailed Phelan to tell him how upset I was that the car was not there, when I had taken 2 hours out of my work day to drive to Pasadena to see it. He did not respond to my email. After a day, I called him and he was very unapoligetic and said "ïf the car is not sold, I will call you back". He called three days later to say the car was still available. I had already bought another car, even though I prefered the one that was in Pasadena. More

It was my first time at Rusnak Audi, I knew I should have listened to all the bad reviews about this place. It was conveniently close to my work, and this is the only reason I went there. I am a young female listened to all the bad reviews about this place. It was conveniently close to my work, and this is the only reason I went there. I am a young female, and I don't know a whole lot about cars. But I am definitely NOT a sucker, which is what I felt like 1 minute into being there. Right off the bat, Johnny, one of the service techs starts telling me how its going to be SO EXPENSIVE. He was talking so fast telling me "oh it's going to be 160 just to look at this and 200 just to look at that plus repairs, its going to be very expensive." Ok Johnny, first of all, you don't even know what is wrong with my car, dont start barking these huge numbers at me. Don't they teach you how to talk to people?? He made me feel extremely uncomfortable and already felt like I was being taken advantage of. He wouldn't listen to anything I had to say, seemed like he was just trying to get me in and out and take as much money as he could. I expressed a little concern to him about everything he was saying and the way he wasn't listening to me. He responds with "well I gotta eat". um what?! I've never been a part of a dealership that treated me this way. Long Beach Circle Audi and Santa Monica Audi are light years ahead of this place. Never again will I go there. Do yourself a favor and take the time to drive to a different dealership. More

Terrific guy right Here, glad i found him, delivers outstanding work and never falls short of any expectations, my experience as been above and beyond phenomenal ;) outstanding work and never falls short of any expectations, my experience as been above and beyond phenomenal ;) More