Audi Pasadena

My husband and I spent many weeks shopping for a car and interacted with many salesmen and many different dealerships. Michael was our favorite by far. We do not like being given the hard sell and Michael's interacted with many salesmen and many different dealerships. Michael was our favorite by far. We do not like being given the hard sell and Michael's down-to-earth, easygoing manner put us at ease and made us feel like we were dealing with not with a typical car salesman put a smart, nice guy who happens to sell cars. His lack of pushiness very much worked in his favor. The way it ended up working is that we were very close to buying the Audi A3 (Michael had gone out of his way to track down the one we wanted and taken us on more than one test drive) but ultimately decided it was too small. He did not give us a hard time or make us feel bad. After a several more weeks of looking around, we went back to Michael and bought a pre-owned A4. Though we obviously didn't base our decision on the salesman, we were glad to be able to return to Michael. He was very helpful and knowledgeable throughout the actual purchase transaction and we would highly recommend him to anyone. More

Beshoy was helpful in showing me all of the vehicles functions. Andreas took my wife and i out for a test drive. I had a great experience dealing with Beshoy and Andreas. functions. Andreas took my wife and i out for a test drive. I had a great experience dealing with Beshoy and Andreas. More

Fabulous experience. Beshoy(sales) and Gladys (finance) were so helpful, respectful, honest, and wonderfully polite. The car was detailed and sitting for us in the showroom under the lights to see the bea were so helpful, respectful, honest, and wonderfully polite. The car was detailed and sitting for us in the showroom under the lights to see the beauty of the vehicle. Beshoy was extremely descriptive in the details of the vehicle. He took us on a long test drive. Not pressuring on if we wanted to purchase the vehicle or not. This dealership offered us the lowest price on the vehicle and the lowest interest rate around. The whole experience was so wonderful, we could not say no. I will be purchasing more vehicles from Beshoy at Rusnak Audi Pasadena. More

Contacted dealer in response to internet ad for car. Made appointment. Phelan was off that day. He purportedly arranged with Arbi to take care of me. When I arrived at the specified appointment time to see appointment. Phelan was off that day. He purportedly arranged with Arbi to take care of me. When I arrived at the specified appointment time to see the car, it was not there. I was told it would be "right back". After waiting for 30 mnutes, I left. I emailed Phelan to tell him how upset I was that the car was not there, when I had taken 2 hours out of my work day to drive to Pasadena to see it. He did not respond to my email. After a day, I called him and he was very unapoligetic and said "ïf the car is not sold, I will call you back". He called three days later to say the car was still available. I had already bought another car, even though I prefered the one that was in Pasadena. More

It was my first time at Rusnak Audi, I knew I should have listened to all the bad reviews about this place. It was conveniently close to my work, and this is the only reason I went there. I am a young female listened to all the bad reviews about this place. It was conveniently close to my work, and this is the only reason I went there. I am a young female, and I don't know a whole lot about cars. But I am definitely NOT a sucker, which is what I felt like 1 minute into being there. Right off the bat, Johnny, one of the service techs starts telling me how its going to be SO EXPENSIVE. He was talking so fast telling me "oh it's going to be 160 just to look at this and 200 just to look at that plus repairs, its going to be very expensive." Ok Johnny, first of all, you don't even know what is wrong with my car, dont start barking these huge numbers at me. Don't they teach you how to talk to people?? He made me feel extremely uncomfortable and already felt like I was being taken advantage of. He wouldn't listen to anything I had to say, seemed like he was just trying to get me in and out and take as much money as he could. I expressed a little concern to him about everything he was saying and the way he wasn't listening to me. He responds with "well I gotta eat". um what?! I've never been a part of a dealership that treated me this way. Long Beach Circle Audi and Santa Monica Audi are light years ahead of this place. Never again will I go there. Do yourself a favor and take the time to drive to a different dealership. More

Terrific guy right Here, glad i found him, delivers outstanding work and never falls short of any expectations, my experience as been above and beyond phenomenal ;) outstanding work and never falls short of any expectations, my experience as been above and beyond phenomenal ;) More

From my first visit at this dealership, I have had nothing but great experiences. They whole team of sales and finance were so friendly and efficent! I applied online and got a call from the intenet s nothing but great experiences. They whole team of sales and finance were so friendly and efficent! I applied online and got a call from the intenet sales manager that same day. By that evening we were driving 2 hours from where we live to go pick up our car. When we got there everything that we had discussed on the phone and via email was exactly as our salesman, Michael, said it was going to be. When your dealing with car salesmen it is so refreshing when you know you are dealing with someone you can trust and sticks to their word. All my paperwork was prepared a head of time so the whole process from start to finish took a little over an hour, which was amazing! After the sale was complete, my salesman Michael, went above and beyond to ensure I knew all the features of my new car. I would recommend this auto dealership to anyone who is looking for an friendly and smooth experience when purchasing a car. More

i just wanna say i have the worst service experience with this person who totally reap me off with service and promise to help me and never did. he took advantage of the fact that i am a young girl. They don this person who totally reap me off with service and promise to help me and never did. he took advantage of the fact that i am a young girl. They don't respect your warranty rights unless you really go over it and know what you really have rights to... I brought them 3 customer who purchased their cars there but after all this bad experience i will NEVER recommend the service there nor the dealer!!! More

I recently purchased a 2012 A5 from Emin Noorijanian. I have been buying cars for over 30 years and this purchase was the easiest and most enjoyable experience I have ever had. I flew all the way from San have been buying cars for over 30 years and this purchase was the easiest and most enjoyable experience I have ever had. I flew all the way from San Francisco to work with Emin. It was a rare no hassle process. I give them 5 stars! More

Past few years, I was fed up with driving automatics. So, my priority of this very car shopping was a manual transmission. So, I decided to get an S5 with manual transmission, ofcourse. So we went out for a my priority of this very car shopping was a manual transmission. So, I decided to get an S5 with manual transmission, ofcourse. So we went out for a drive, The car felt slower than S4. I thought it would be faster. Quickness aside, this dealer guy comes and tells me that I should get an automatic!! I lost my words. He was saying that if I drive like I do, automatic is way better because it shifts faster. The guy lost his mind!! My priority of the car shop was to get a manual transmission. I did not/ do not care if it shifts faster, it is all about the experience of engagement with the car. Ended up going to Porsche, and bought a Cayman S. More