Audi Pasadena

Omega Chambers Outstanding Service I just leased a car from Audi Rusnak and wanted to put my thoughts in this review because I was so impressed with everyone there, especially the sales I just leased a car from Audi Rusnak and wanted to put my thoughts in this review because I was so impressed with everyone there, especially the salesperson, Omega Chambers. I returned to Rusnak/Pasadena Audi because I bought a car there in the past and knew what a great experience I had. I was pleasantly surprised when I went to Audi to test drive the new A3 and Omega offered to lend the car to me for the afternoon. That afternoon, I called and explained I wanted to take my wife and daughter out to dinner and was again really surprised when I was allowed to keep the car even longer than I expected. The next day, I leased the car from Omega. He was patient, kind and very knowledgeable. I am a lawyer, so I was careful about the terms of the deal and making sure I was treated fairly. Omega was very easy to work with and ended up working out a fair deal and making sure I was happy. I would highly recommend Rusnak and I'm very happy with my new car! More

My husband and I stopped by the dealership to check out the used car inventory and were absolutely blown away by the customer service we received by Ray Mkrtchyan. He was incredibly friendly, knowledgeable the used car inventory and were absolutely blown away by the customer service we received by Ray Mkrtchyan. He was incredibly friendly, knowledgeable and a true professional. He answered all of our questions and did so with a smile. He exceeded all of our expectations and made the process of buying a car a very positive one. We love the car we purchased and love the fact that Ray got us an amazing deal! THANK YOU Ray for everything, we will definitely be back! More

Ray was exceptionally helpful in the process of purchasing our new vehicle. I am extremely satisfied and appreciative of the amazing care with which he approached us. He is very knowledgable and fr purchasing our new vehicle. I am extremely satisfied and appreciative of the amazing care with which he approached us. He is very knowledgable and friendly. My husband and I are both satisfied with the amazing service that we received from Ray. We would recommend him to our friends and family and would definitely do business with him again. Thanks so much for making our purchasing experience so pleasant and for getting us exactly what we wanted. We love our car very much and so do the kids. :) More

I gave the above high ratings simply because Beshoy was a pleasure to work with and exceeded all of my expectations in regards to professionalism and customer service. I came in with a friend to help her get pleasure to work with and exceeded all of my expectations in regards to professionalism and customer service. I came in with a friend to help her get a new Audi--made an appointment with Beshoy beforehand. The first thing that struck me was his congeniality. Before anything, he wanted to make sure we were comfortable and basically got us some coffees from the machine himself. The entire procedure, from the test-drive to the negotiation was very relaxed and pleasant. He treated us completely the opposite of how I am used to be treated at rival dealerships, like one that starts with a K and is located in Van Nuys. There was no pressure, he was generally concerned that my friend got what she wanted and did a thorough job in all aspects. Lastly, the dealership had closed, yet Beshoy acted as if it were noon and took my friend for an extremely lengthy tour of the car's interior and exterior, showing her just about everything--if not everything about how the car works, etc. I would only deal with him again if I went back to Rusnak, even though other dealers, who were not invested in the sale, were friendly as well. Kevin, the finance manager was also pleasant and very accommodating. I usually find finance managers cold and boring. But Kevin had an amiable personality and made an otherwise dull experience all the more cheerful. If I was not happy with the service at Rusnak, I would not have filled out this survey. I look forward to returning soon, either with another friend or for myself. Michael Cohen More