Audi Pasadena

Ask for Beshoy. He brings customer service to a new level. I had no hesitation in what dealership to pick and that is due 100% to my experience with Beshoy. He is the reason I came back for a second ca level. I had no hesitation in what dealership to pick and that is due 100% to my experience with Beshoy. He is the reason I came back for a second car. I live near the Santa Monica Audi and my experience with Santa Monica Audi was awful so I came out to Rusnak in December (for my first Audi) where I met with Beshoy who takes customer service to a new level. Six months later I was back in again because my car was totaled when someone hit me. Beshoy got the exact car I wanted. He was patient and never pushed me into something I didn't want. I can't thank him enough. Your sales, finance team, and maintenance team at Rusnak are top notch. I appreciate how well everyone treated me during the process! Beshoy stayed with me until I drove off the lot he made sure every detail of the car was perfect before I left. I really appreciate his dedication an support and in 42 months I'll be back for another through Beshoy! More

I was searching online for a new Audi Q5 and looking for the best deal. Beshoy was the first to respond to my email from all the Audi dealerships and it was not an automated generic email. He had amazing pr the best deal. Beshoy was the first to respond to my email from all the Audi dealerships and it was not an automated generic email. He had amazing professionalism and searched for what we were looking for. He was willing to provide us with what we wanted and gave us the best price possible. We purchased a 2013 Audi Q5 S-line with sports package from Beshoy Abdou. If you want someone who genuinely believes in great customer service and will take care of you, go to Beshoy to buy your Audi. He is very organized and knows his facts on Audi vehicles. Beshoy went over every detail on the car. Thanks Beshoy for everything! More

Rusnak Audi is very easy to work with. The service folks are courteous and polite, always making sure the customer feels attended to and important. Larry has always been helpful, accommodating and professi are courteous and polite, always making sure the customer feels attended to and important. Larry has always been helpful, accommodating and professional with the care of my car. Based on my experiences over the last 2 years with Larry and the Rusnak sales and service teams, I would definitely recommend their services. More

I gave this dealer, and especially Beshoy Abdou a 5! He treated us with such respect and class, was super respectful, genuine, patient, and did not pressure us. He spent an hour with us telling us about d treated us with such respect and class, was super respectful, genuine, patient, and did not pressure us. He spent an hour with us telling us about different options and helping us choose the car that best met our needs financially and practically. We were just looking without really planning to buy yet. But not only did we fall in love with the car, we decided to go back the following week to buy it because Beshoy was such a pleasure to work with. He helped us find the best car for our needs. When I did go back to buy, he spent 4 hours with me making sure that I understood all aspects of the buying experience, made sure all paperwork was in order, even spent 30 minutes getting paperwork together and contacting the dealer of my previous car to make sure that I got a refund on my warranty, something I did not even know was possible! After all the paperwork was complete, he sat with me in the car for a good 30-45 minutes explaining every aspect of the car from technology to maintenance, etc...he was so thorough that even I was thinking "ok already". haha! He even sent the car back to detailing because there were a few pieces of lint in the trunk! But I appreciated that he didn't have to take that much time with me yet he did. I would recommend this dealer and especially Beshoy! More

Beshoy Abdou is very nice to work with, he offered us competitive pricing through emails and closely followed up but not annoying. Willing to search for different cars/options. We live in OC, but drove a competitive pricing through emails and closely followed up but not annoying. Willing to search for different cars/options. We live in OC, but drove all the way up to Pasadena and bought A4 here. Great service, highly recommend. More

I love Rusnak Audi Pasadena, the staff is always friendly and helpful. I trust them with my car for all services and repairs. I appreciate the clean and comfortable environment when I drop off my car. My car and helpful. I trust them with my car for all services and repairs. I appreciate the clean and comfortable environment when I drop off my car. My car always comes back from services in tip top shape. More

Johnny always make my dealership experience easy and seamless. He is super friendly and attentive, provides the proper level of support and explanation regarding my car, and contacts me quickly if anyth seamless. He is super friendly and attentive, provides the proper level of support and explanation regarding my car, and contacts me quickly if anything requires follow-up. More

We had been to a car dealer in a few years. We were dreading the experience knowing that it would be an "all day" affair. We spoke with Beshoy on the phone, and he was very informative about the car th dreading the experience knowing that it would be an "all day" affair. We spoke with Beshoy on the phone, and he was very informative about the car that we were interested in. He was the reason that we drove from Huntington Beach to Pasadena! He was very patient with our questions and always had the answer. Our dreaded experience turned out to be a pleasant one. We knew that we were in good hands. More

Beshoy Abdou was awesome in handling my Lease Term buyout. Walked me through a process he has keen experience with, was straight forward and upfront with everything, and I ended up one happy customer! buyout. Walked me through a process he has keen experience with, was straight forward and upfront with everything, and I ended up one happy customer! More

Everyone at the dealership was very courtious and friendly without being overbearing or pushy. They answered all my questions and they were very easy to deal with. They didn't have the exact car I friendly without being overbearing or pushy. They answered all my questions and they were very easy to deal with. They didn't have the exact car I wanted on the lot, but they got it for me the next day. The dealership was extremely busy the day I picked up my car, but the process was still pretty smooth. I went back to the service department a few days later to have the crossbars mounted and they were great, too. I didn't even have to get out of the car! They were very efficient. More