Audi Pasadena

Awesome. Excellent service all the way around. Very attentive, helpful, and nice loaner cars! Everything was repaired to original condition, everything checked Excellent service all the way around. Very attentive, helpful, and nice loaner cars! Everything was repaired to original condition, everything checked with me before I picked it up, service was quick without a lot of waiting around. Good complementary coffee and Porto's pastries too! More

Awesome service! Johnny Borja was particularly helpful since I was really concerned about an engine warning light. He had a great sense of humor and at the same time g Johnny Borja was particularly helpful since I was really concerned about an engine warning light. He had a great sense of humor and at the same time gave exceptional service! Vince Stamegna also remembered a previous map software issue I had and really explained what the service check found out on my 2015 A3. More

"Your road awaits" beats "the ultimate driving machine" After shopping around for cars, I finally found the perfect car at the perfect dealer all thanks to Rick Torres. He made my Audi experience was except After shopping around for cars, I finally found the perfect car at the perfect dealer all thanks to Rick Torres. He made my Audi experience was exceptional and smooth. He did everything in his nature to make sure I was satisfied with the car. He was extremely helpful and would gladly go to him for my second Audi. More

Rusnak Rocks! I always dread taking my car in at the end of a lease. The negotiations for a new car are usually unnecessarily painful. Ernnie Chan, Danny Ranft and I always dread taking my car in at the end of a lease. The negotiations for a new car are usually unnecessarily painful. Ernnie Chan, Danny Ranft and Omega Chambers on the sales team at Rusnak Pasadena helped me negotiate and tie up a deal that was both fair and expeditious. I'll definitely return, and I recommend Rusnak to anyone looking for an Audi. In the Service department, Johnny Borja always exceeds expectations. More

Experience Couldn't Have Been Better My experience with Rusnak Audi was top notch. Jared Newmeyer was very helpful and professional. He was knowledgable about the Q5s I was interested in My experience with Rusnak Audi was top notch. Jared Newmeyer was very helpful and professional. He was knowledgable about the Q5s I was interested in and was able to answer all of my questions. I would definitely recommend Rusnak and Jared. More

A pleasure to work with I am extremely satisfied with Rusnak Audi of Pasadena. I contacted them (after hours) through the internet on a recent listing for a CPO 2014 RS5. I am extremely satisfied with Rusnak Audi of Pasadena. I contacted them (after hours) through the internet on a recent listing for a CPO 2014 RS5. I received an immediate response from Cesar letting me know they were closed and he would contact me the following morning. The next day I spoke to Cesar, arranged an appointment to look at the car, and arranged financing before hand. I arrived the same afternoon, took the car for a drive, fell in love, and signed the necessary paperwork. The whole process took no time at all. The bottom line is Rusnak Audi of Pasadena was professional, courteous and made the car buying experience simple and headache free. If anyone is in the market for an Audi, I urge you to contact Cesar at Rusnak. More

Great Experience with Omega and Rusnak! This is a very delayed review for a very deserving salesman, Omega Chambers. We bought our new Audi Q5 with Omega in January. We had some very speci This is a very delayed review for a very deserving salesman, Omega Chambers. We bought our new Audi Q5 with Omega in January. We had some very specific things we wanted in the car and he worked hard (over the Christmas / NY holiday!) to make sure we got what we wanted for the price we wanted. It was so easy and effortless to work with Omega - we truly felt he was a guy on our side. We also spoke briefly to other salespeople at Rusnak and everyone we spoke to was very knowledgable and nice. I knocked one star off for the experience we had with the finance person who we worked with on the actual contract. He didn't seem interested or show much patience when we asked questions. It wasn't to the level of the rest of the experience that we had with Omega. But again, overall, a great experience. So, thank you! More

bought a lemon I bought a 2008 Audi which turned out to be a lemon. I had transmission problems and within a few months the back of the driver's seat somehow opened I bought a 2008 Audi which turned out to be a lemon. I had transmission problems and within a few months the back of the driver's seat somehow opened up, became unattached. I also purchased other cars from the showroom but I don't think I will be returning. More

Knowledgeable sales person respectful no pressure treatment! We dropped by Rusnak Audi one Saturday morning to window shop for an Audi Q5. I had no intention of buying from Rusnak as I had had a negative experi We dropped by Rusnak Audi one Saturday morning to window shop for an Audi Q5. I had no intention of buying from Rusnak as I had had a negative experience with Jaguar service in 2001. I remember telling the Jaguar rep. that he had lost my business for the forcible future, and I meant it I did not buy another car from Rusnak for 14 years. However Omega Chambers single handedly won my business and once again made me a Rusnak client. How did he do this? As soon as we motioned that we were interested in Q5 he had 3 models pulled from stock, an SQ5, a TDI and a 2.0 gas model. He intelligently answered questions about the different levels of performance and features of the different cars and offered to have us test drive what he thought would fit our requirement’s. Long story short we purchased a fully loaded Q5 TDI. Omega got the right car to the dealer guided us though the sales process and delivered the car. Omega is a pleasure to deal with and is responsible for bringing us back to Rusnak. More