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Audi Pasadena
Pasadena, CA
993 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
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Showing 993 reviews
June 25, 2015
The manager is a liar, he hided things and played tricks. Seriously, one star is more than enough for this shop. We bought an Audi A3 these days and it turns out the manager is playing some tricks on the Seriously, one star is more than enough for this shop. We bought an Audi A3 these days and it turns out the manager is playing some tricks on the price we shake hands on. We agreed on the deal the first day and we did all the paperwork that day. But we didn't receive the car since it was in transpiration from Orange County. That cool, and we just hold till the next day. It was odd that the manager bring up another paperwork to me not mentioning anything but financial program was changed. I sighed the paper without deeply looking onto it because I trusted this team. However, I realized there was 1500 dollars more than the price we agreed and signed the first day. Now, the manager Eric explained that it was my problem that my income doc cannot get Audi fanantial approved. Holy xxxx, Audi fanantial? Lucky me, first time to hear of it! xxxx happens every time, but this is our recent horrible experience with this store, looks like they don't really care about small businesses. They are lack of professional of explaining things ahead. They are not patient when setting up the price. Dealers are nice and helpful, but that manager is busy of making money. Take care of signing paperwork with them, and don't waste time with Eric. More
by ihateliars
Employees Worked With
Eric
June 24, 2015
Great Experience with Omega and Rusnak! This is a very delayed review for a very deserving salesman, Omega Chambers. We bought our new Audi Q5 with Omega in January. We had some very speci This is a very delayed review for a very deserving salesman, Omega Chambers. We bought our new Audi Q5 with Omega in January. We had some very specific things we wanted in the car and he worked hard (over the Christmas / NY holiday!) to make sure we got what we wanted for the price we wanted. It was so easy and effortless to work with Omega - we truly felt he was a guy on our side. We also spoke briefly to other salespeople at Rusnak and everyone we spoke to was very knowledgable and nice. I knocked one star off for the experience we had with the finance person who we worked with on the actual contract. He didn't seem interested or show much patience when we asked questions. It wasn't to the level of the rest of the experience that we had with Omega. But again, overall, a great experience. So, thank you! More
by amyk
Employees Worked With
Omega Chambers
May 26, 2015
bought a lemon I bought a 2008 Audi which turned out to be a lemon. I had transmission problems and within a few months the back of the driver's seat somehow opened I bought a 2008 Audi which turned out to be a lemon. I had transmission problems and within a few months the back of the driver's seat somehow opened up, became unattached. I also purchased other cars from the showroom but I don't think I will be returning. More
by my first lemon
Employees Worked With
Christopher Sy
May 06, 2015
Knowledgeable sales person respectful no pressure treatment! We dropped by Rusnak Audi one Saturday morning to window shop for an Audi Q5. I had no intention of buying from Rusnak as I had had a negative experi We dropped by Rusnak Audi one Saturday morning to window shop for an Audi Q5. I had no intention of buying from Rusnak as I had had a negative experience with Jaguar service in 2001. I remember telling the Jaguar rep. that he had lost my business for the forcible future, and I meant it I did not buy another car from Rusnak for 14 years. However Omega Chambers single handedly won my business and once again made me a Rusnak client. How did he do this? As soon as we motioned that we were interested in Q5 he had 3 models pulled from stock, an SQ5, a TDI and a 2.0 gas model. He intelligently answered questions about the different levels of performance and features of the different cars and offered to have us test drive what he thought would fit our requirement’s. Long story short we purchased a fully loaded Q5 TDI. Omega got the right car to the dealer guided us though the sales process and delivered the car. Omega is a pleasure to deal with and is responsible for bringing us back to Rusnak. More
by returning Rusnak client
Employees Worked With
Omega Chambers
May 02, 2015
One of the best buying experience Omega, made myself and my wife feel completely at ease during the initial visit to the dealership, we both appreciated the "no pressure sales" atmosph Omega, made myself and my wife feel completely at ease during the initial visit to the dealership, we both appreciated the "no pressure sales" atmosphere. Omega made the buying experience a hassle free experience, it was informative, and Omega explained all the features and benefits of the Certified Pre-Owned warranty. After the sale, Omega followed up to make sure that my wife was completely comfortable with the features of her A3. I would highly recommend Rusnak Audi and Omega to my family and friends. More
by Gordon
Employees Worked With
Omega Chambers
May 02, 2015
A GREAT DAY! I went into Rusnak Audi in Pasadena, CA to order a new Audi RS5. Spoke with a new salesman for a moment and said i'd call back tomorrow. Fortunately I went into Rusnak Audi in Pasadena, CA to order a new Audi RS5. Spoke with a new salesman for a moment and said i'd call back tomorrow. Fortunately for me that salesman was out and i was handed to OMEGA CHAMBERS!! Have NEVER dealt with a more knowledgable and efficient salesman EVER! There was NO running somewhere out of sight to speak to a manager or someone else after each of my intricate questions about either the car or the process. Immediate succinct answers were all i received from Omega. Before i knew it I had EXACTLY what i wanted with the absolute LEAST amount of hassle. This is not normal in any experience i have EVER had with a car salesman. AND I won't mention how Omega was eager to spend whatever time necessary to completely program my new car.....NO SMALL FEAT! To add to my PERFECT EXPERIENCE was Keti Ludzheva in financing with whom i signed all necessary papers. ALSO COMPETENT and EFFICIENT and just a great gal, the pain (spending money) was over before i knew it. I CANNOT give a 10 STAR review here but f i could it would be done. BY FAR the best new car purchasing experience EVER!!!!!! More
by Gary Vlahakis
Employees Worked With
Keti Ludzheva, Omega Chambers
April 10, 2015
Awesome SQ5 Omega's the best. Had an incredable experience test driving the 2015 SQ5 and Omega treated me with exceptional courtesy and his knowledge of the car w Omega's the best. Had an incredable experience test driving the 2015 SQ5 and Omega treated me with exceptional courtesy and his knowledge of the car was first rate. One of my concerns was getting my old car back home to Oxnard and he afford to drive it to my house. He helped me setup the nav system and most of the other new fangled electronics (still a learning experience). I highly recommend Omega and Rusnak Audi pasadena. More
by Rick
Employees Worked With
Omega Chambers
March 23, 2015
Great buying experience, even better driving experience Omega made the entire buying process easy and enjoyable, he even drove to my house to drop off the new A6. Great service and experience. Omega made the entire buying process easy and enjoyable, he even drove to my house to drop off the new A6. Great service and experience. More
by NewA6TDI
Employees Worked With
Omega Chambers
March 02, 2015
My new Audi Beshoy gave us great service. I researched all other SUV's and decided on the QS5. So impreseed were we with Audi and Beshoy that we also bought an A4 Beshoy gave us great service. I researched all other SUV's and decided on the QS5. So impreseed were we with Audi and Beshoy that we also bought an A4. My other half is so happy with her new car as am I. Thanks to all at Rusnak!!!!!!!! More
by Richard
Employees Worked With
Beshoy Abdou
February 21, 2015
TERRIBLE, TERRIBLE EXPERIENCE You be the judge... Had been trying to work a deal with these guys for a few years. (EVERYTHING you read about Omega Chambers is true. He's awesome You be the judge... Had been trying to work a deal with these guys for a few years. (EVERYTHING you read about Omega Chambers is true. He's awesome) We called them and the salesperson (Beshoy) said that they had exactly what we wanted - black CPO (Certified Pre-Owned) A3 extremely low miles from the loaner pool. My wife hustled over to the dealership. In the 53 minutes it took for her to get down there the car had been sold. When she asked why we weren't called, he shrugged and said he had been busy. I get there and Beshoy tells us that he will make us a good deal on another car. We settle on another A3 from the loaner pool. It has features we really don't want or need. We ask about a new A3 and Beshoy informs us that he doesn't have any new A3 cars on the lot for less than 36K. He got the sales manager to begrudgingly drop the price of the CPO A3 by 1K. We are told that we will be financed through Audi Finance. We were there from 1PM past 8PM. My wife missed a meeting she'd scheduled. Less than a week later, the right rear tire splits. While Audi roadside is on the way, I contact Rusnak Audi service and our salesperson Beshoy. The service manager says there's nothing they can really do and that I probably ran over something in the road. He tells me to drive around on the spare (small temporary spare, NOT full sized spare) for a couple of days and bring the car in the following Monday, but it's extremely doubtful anything can be done. I emailed a picture of the tire to Beshoy. I drive to a tire store and purchase 2 new tires so that I can function. I had a least 100 miles a day of freeway driving that weekend and the spare was not built for that. I contacted Continental Tire and they were MORTIFIED. They asked me to simply go to any tire store that carried their product and they assured me the tire would be replaced free of charge. And they did replace the tire free of charge. This was before they even saw the picture. After I sent them the picture they were in disbelief. When I connected my mobile phone to the car, I lost features that are essential to the way I function, work and even listen to music. I called Beshoy and he told me - twice - that I needed to come in and have another tutorial. I advised him that I am a consultant for the company that makes my phone and it actually is the area of my expertise. When I called Audi customer service and some of my guys in Cupertino, they advised me that those features would not work with MMI navigation plus and Audi connect. We took the car to our detail guy and he asked us about the deep circular scratches on the hood. We were not aware how deep they were and that we would need to get the car wet sanded to get them out. Two body shops and another Audi dealership told us that there was no way the car should have been CPO in that condition. Later we got a letter from US Bank. It was informing us of a loan. Beshoy had told us to our faces that we were being financed by Audi Finance. Of course, that's our fault as we didn't check the paperwork. The person in the finance department never said anything otherwise. We have very good credit and got financed at least a full percentage than we should have. This is all within the first month of ownership. One day, the wife was talking about the car and got so angry we got up and went to Beverly Hills Audi and got EXACTLY what we were looking for BRAND NEW financed through AUDI FINANCE at a much lower rate and the first month was free with much less down and traded the car in to them. And the NEW A3 was CHEAPER than the CPO A3 from Rusnak. My iPhone works perfectly with the different MMI system in the new car and we couldn't be happier. We filed a formal complaint with Audi and never heard from Rusnak Audi. GM, salesperson (Beshoy), finance department, service all SHAMEFUL. But...YOU BE THE JUDGE. More
by sbeaz
Employees Worked With
Beshoy Abdou
