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Audi Pasadena
Pasadena, CA
1,007 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 1,007 reviews
July 31, 2015
Correcting problem that caused Malfunction Icon to light up Treated with respect. Problem and Solution explained well. One suggestion: If people want to talk on their cell phone, have a sign for them to spea Treated with respect. Problem and Solution explained well. One suggestion: If people want to talk on their cell phone, have a sign for them to speak softly or go outside. More
by Penny
Employees Worked With
July 30, 2015
Great Service Ed was my service consultant and provided great customer service. I called for an appointment and was able to bring my car for service that same morn Ed was my service consultant and provided great customer service. I called for an appointment and was able to bring my car for service that same morning. Ed and the rest of the service department make their customers feel important. I would definitely recommend this service center. More
by Audigal
Employees Worked With
Ed Avetisyan
July 26, 2015
Quick and easy I called on Tuesday, got an appointment and loaner for Wednesday early morning, was in and out of service drop-off quickly and got a call that my car I called on Tuesday, got an appointment and loaner for Wednesday early morning, was in and out of service drop-off quickly and got a call that my car was ready before noon for pickup. More
by Lolly
July 24, 2015
Vince is great he provides excellent service Rusnak in Pasadena is the best , I am a customer since 2004 . Vince is helpful , polite and customer oriented . Thank you Vince . My next car will be Rusnak in Pasadena is the best , I am a customer since 2004 . Vince is helpful , polite and customer oriented . Thank you Vince . My next car will be Audi again . More
by Emik123
Employees Worked With
Vincent Stamegna
July 23, 2015
no service Love audis, # 4. Tough review on yelp one star. "Don't buy a car from Rusnak unless you like waiting for service" The sales guy David Yee was exce Love audis, # 4. Tough review on yelp one star. "Don't buy a car from Rusnak unless you like waiting for service" The sales guy David Yee was excellent. After that, service is impossible to schedule and gain a commitment for how much time it will take. "Drop your car off for 4-6 hours" is the basic answer. Don't buy the extended service because getting something done takes 10-12 calls to schedule and 2 trips and great frustration. I can't imagine doing this for the life of the car. - A second key: As a customer i spent over 5 hours getting my second key? Most people get 2 keys when you buy a nice car, or any car. I had to schedule a day to go back, wait for a really nice guy to come out and say, hey our computers are down you'll have to schedule another appointment to get your key. I asked why he didn't call me and it never occurred to him. That second trip took only 2 hours? - Schedule a detail to estimate a scratch: After a cart bumped my car I needed to have it washed and estimated. Over two weeks of calling with no answer and leaving my name and number the answer is from the receptionists "drop it off for 4-6 hours". Really David Yee, who no longer works there, is the only person to return my call. I spoke to the sales manager Chris P. and ask for a cost to return the car to Rusnak after 8 weeks and 2000 miles. Still waiting for that return call he promised More
by LFerg
Employees Worked With
Service coordinator
July 23, 2015
Cesar Zavala rocks! My wife and I were looking to trade in our Audi convertible for an allroad due to our growing family. As I looked around on autotrader, I reached out My wife and I were looking to trade in our Audi convertible for an allroad due to our growing family. As I looked around on autotrader, I reached out to all the local Audi dealers. Cesar Zavala from Rusnak was quick to respond and most informative. It took about 3 weeks before we were ready to pull the trigger and Cesar did a great job of keeping in touch, but not in an annoying way, just in a way that made us feel like he truly wanted our business. At the end, we were between two cars - one at Beverly Hills Audi (a lot closer to home) and one at Rusnak. Cesar bent over backwards to get us a great deal and even better service that it made it worth driving out to Pasadena. And while the transaction took longer than anticipated, due to circumstances outside Cesar's control, he did everything to make my pregnant wife, our dog Cookie and I comfortable and well attended too. It is that kind of service that has earned our business now and in the future. More
by bigapplause
Employees Worked With
Cesar Zavala
July 18, 2015
Professional, detailed, efficient Dealt with an Audi dealer much closer to my area before dealing with Rusnak, I feel Rusnak is worth the extra travel time due to their honestly and in Dealt with an Audi dealer much closer to my area before dealing with Rusnak, I feel Rusnak is worth the extra travel time due to their honestly and integrity More
by Whittiermom
July 11, 2015
Professional & courteous service Danny Ranft helped make my car shopping experience enjoyable with his professional, courteous, easy going & kind manners. He treated me with respect, Danny Ranft helped make my car shopping experience enjoyable with his professional, courteous, easy going & kind manners. He treated me with respect, provided a thorough background of the auto features, answered my questions, provided clarification, was very helpful and accommodating! He is a true example of a professional that understands customer service. Congratulations! More
by parker647
Employees Worked With
Jaime, Vincent Stamegna, Ray Mkrtchyan
July 11, 2015
Awesome. Excellent service all the way around. Very attentive, helpful, and nice loaner cars! Everything was repaired to original condition, everything checked Excellent service all the way around. Very attentive, helpful, and nice loaner cars! Everything was repaired to original condition, everything checked with me before I picked it up, service was quick without a lot of waiting around. Good complementary coffee and Porto's pastries too! More
by Lucky 7
Employees Worked With
Ed, Larry Vena
July 10, 2015
Awesome service! Johnny Borja was particularly helpful since I was really concerned about an engine warning light. He had a great sense of humor and at the same time g Johnny Borja was particularly helpful since I was really concerned about an engine warning light. He had a great sense of humor and at the same time gave exceptional service! Vince Stamegna also remembered a previous map software issue I had and really explained what the service check found out on my 2015 A3. More
by ec2015
Employees Worked With
Johnny Borja, Vincent Stamegna
