Audi Pasadena

Servcie Started our appointment with a phone call. The receptionist was very helpful, and willing to accommodate. As always, when we got to Johnny the next da Started our appointment with a phone call. The receptionist was very helpful, and willing to accommodate. As always, when we got to Johnny the next day, he took over, and made sure everything was taken care of!!! Including our loaner car. He called us to give us updates and finally made sure we made it in time to pick up our car. JOHNNY BORJA IS THE BEST!! More

Outstanding service While fueling my Q7, the gas filler door would not open. With a tug and a little push, the filler door came off and I was able to see that the electr While fueling my Q7, the gas filler door would not open. With a tug and a little push, the filler door came off and I was able to see that the electric filler door lock was in the locked position. Another tug and push and the interior door was opened and I was able to fill the gas tank. I called Rusnak, talked to Monica, and explained my problem. She told me to come in and see Henry in the service department. I was there in 15 minutes. Henry had the paperwork ready and with a couple of signatures, my car was off to be checked and repaired. In just over an hour, Henry returned my key and presented me with a fixed and very clean car. Everything was covered under warranty. This was the first time I have used the service department at Rusnak. Based on the filler door problem and how quick it was handled, I will take my car there for normal service. Great job Monica, Henry, and Rusnak! P.S. When I brought the Q7 in April, Christopher Sy made the buying of the Q7 a breeze. I have recommended Rusnak to several friends who are in the market to purchase a new vehicle. More

Ricardo Torres was excellent! This was the easiest and best car buying experience i have ever had. Ricardo Torres was my salesman and he did a fantastic job. I purchased an Audi A3 This was the easiest and best car buying experience i have ever had. Ricardo Torres was my salesman and he did a fantastic job. I purchased an Audi A3 convertible and got a great deal on the price. I love my new car and will definitely go back when I'm ready to buy another car. More

Excellent and quick It was a great experience with Henry and Gus. They always provide the best detailed service. I hope to come back to the same people It was a great experience with Henry and Gus. They always provide the best detailed service. I hope to come back to the same people More

suburb service treatment! Johnny's initial review and analysis of the initial problem together with his keen observation of a few additional issues to be addressed, was suburb Johnny's initial review and analysis of the initial problem together with his keen observation of a few additional issues to be addressed, was suburb - sign of a real professional; done with swift resolve and meticulous care! More

Perfect The service experience was perfect. In and out very quickly. Johnny is fantastic. They took great car of my q5 and washed it as well. I was picked up The service experience was perfect. In and out very quickly. Johnny is fantastic. They took great car of my q5 and washed it as well. I was picked up by the shuttle service within 4 hours, just as Johnny said it would be. More

Great Service Ed was my service consultant and provided great customer service. I called for an appointment and was able to bring my car for service that same morn Ed was my service consultant and provided great customer service. I called for an appointment and was able to bring my car for service that same morning. Ed and the rest of the service department make their customers feel important. I would definitely recommend this service center. More

Correcting problem that caused Malfunction Icon to light up Treated with respect. Problem and Solution explained well. One suggestion: If people want to talk on their cell phone, have a sign for them to spea Treated with respect. Problem and Solution explained well. One suggestion: If people want to talk on their cell phone, have a sign for them to speak softly or go outside. More

Quick and easy I called on Tuesday, got an appointment and loaner for Wednesday early morning, was in and out of service drop-off quickly and got a call that my car I called on Tuesday, got an appointment and loaner for Wednesday early morning, was in and out of service drop-off quickly and got a call that my car was ready before noon for pickup. More

Vince is great he provides excellent service Rusnak in Pasadena is the best , I am a customer since 2004 . Vince is helpful , polite and customer oriented . Thank you Vince . My next car will be Rusnak in Pasadena is the best , I am a customer since 2004 . Vince is helpful , polite and customer oriented . Thank you Vince . My next car will be Audi again . More