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Audi Pasadena
Pasadena, CA
992 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 992 reviews
January 08, 2016
My 2nd Audi from this dealer Salesperson George is what makes the world of difference for me to return to Rusnak. I know him personally but he treats all customers to the best pur Salesperson George is what makes the world of difference for me to return to Rusnak. I know him personally but he treats all customers to the best purchasing experience you can ever have. Plus service is above all expectations. I have to recommend Vince for stopping at nothing to answer all your needs. More
by audifan
January 07, 2016
Excellent Service Experience I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas I came in because of an engine warning light. I was able to get an appointment effortlessly and got processed in very quickly. The problem was a gas vapor filter. They not only fixed than but gave the car a once over and toped off fluids, even though it had been less than 5K miles since the last service. No charge to me (I have the pre-paid svc plan along with my lease). Got a ride to work too. More
by A4 Fan
Employees Worked With
Johnny Borja
January 06, 2016
So/So Great location...not good listeners...Called to change my apt...they agreed...yet the email gave the old time and when I called to change again, they Great location...not good listeners...Called to change my apt...they agreed...yet the email gave the old time and when I called to change again, they still had me at the old time. Arrived early...no one welcomed me outside nor made it easy for me to park...then, I had to wait for a service person assigned to me...who I'd never met nor knew about. Waited in nice, clean, lighted room with adequate coffee and a few remaining "normal" muffins. Car was ready on time and the departure/paperwork handled nicely. Just felt it wasn't a true Audi experience...other dealerships in other parts of the country more "in tune" with the Audi brand. Also, on 2-3 different occasions staff spoke Spanish to each other in front of me...seemed rude. More
by Old guy from Pasadena
Employees Worked With
Egan Kwan
December 30, 2015
A+ service I had an overall pleasant experience typically what you would expect at a dealership. The only issue is I wish they would cut the wait time to do pape I had an overall pleasant experience typically what you would expect at a dealership. The only issue is I wish they would cut the wait time to do paperwork. Christian was very straightforward and easy to deal with. More
by 73swbGT
Employees Worked With
Christian Bolton
December 28, 2015
Great sales experience I was looking for a car for our daughter. We have Q7 already and she wanted to get an SUV as well. Her current lease expired end of December. When w I was looking for a car for our daughter. We have Q7 already and she wanted to get an SUV as well. Her current lease expired end of December. When we came to the dealership, we were greeted by the receptionist who introduced us to Danny Ranft. He is a very friendly and professional individual. He gave us a great deal on the Q3 for my daughter which she loves by the way. I am not a fan of the typical car buying experience, but Danny made our transaction as smooth as possible. 5 stars all the way!! More
by JBlPAK
Employees Worked With
Danny Ranft
December 22, 2015
Still waiting for the fix Nice job, but a couple of problems: there was no one to greet me when I parked the car for service, and it took about ten minutes for someone to be a Nice job, but a couple of problems: there was no one to greet me when I parked the car for service, and it took about ten minutes for someone to be able to help me. It seemed like an understaffing problem. Second, my wife mentioned to two people that there was a broken part on the driver's side visor that needed to be fixed. It wasn't fixed and no one followed up on the problem. It needs to be fixed. More
by goaudi
Employees Worked With
Vince, not sure of the last name.
December 22, 2015
Johny Borja - Exceptional Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every Johny Borja exemplifies exceptional service and elevates Rusnak/Pasadena Audi above all the rest. He was recommended by friends/family, to which every experience with Johny has exceeded all expectations a customer could reasonably define as normal or expected. More
by jmorrill36
Employees Worked With
Johnny Borja
December 20, 2015
Service the way it should be! It's my first Audi and I must say, I'm more in love with the service then anything else....Love the car of course, what's not to love.... I went to It's my first Audi and I must say, I'm more in love with the service then anything else....Love the car of course, what's not to love.... I went to the one in BH a few months ago and hated my experience. I drive up to Pasadena simply because the service is what you expect it to be as a client paying premium dollars for a premium car. Love it, that simple! Happy Holiday to you all. More
by Laitre
Employees Worked With
Johnny Borja
December 19, 2015
Excellent follow up and service . Everything was dine timely, with courtesy. Strongly recommend this person for raise. I hope to keep the same relationship and high expectations with . Everything was dine timely, with courtesy. Strongly recommend this person for raise. I hope to keep the same relationship and high expectations with tge dealership in the future. More
by Igmta
Employees Worked With
Johnny Borja
December 16, 2015
Amazing Service I can never write enough good things about Johnny Borja. Rusnak as a whole is probably one of the only dealer groups that understand the individual n I can never write enough good things about Johnny Borja. Rusnak as a whole is probably one of the only dealer groups that understand the individual needs of each brand they carry. Every visit has been a great experience and the experience gets even better when you sit with Johnny Borja. What a delightful and kind human being. He leaves such an impression that no matter where you are, you still go back to him. As far as the service itself and the dealership, outstanding. I have never had any issues or concerns with Rusnak. Your reputation for having the highest standards in the industry is well deserved. Thank you again for your continued dedication to customer service. More
by jakopyan
Employees Worked With
Johnny Borja
