Audi Pasadena

Excellent Service (Again) Rusnak Audi continues to be my favorite auto dealer all time. Sales and service staff are professional and friendly. They make owning an Audi a grea Rusnak Audi continues to be my favorite auto dealer all time. Sales and service staff are professional and friendly. They make owning an Audi a great experience. More

Vince is the man I service all my Audis and Porsches here and Vince at Audi is the man I rely on for great service. He goes out of his way to get my car done and he ev I service all my Audis and Porsches here and Vince at Audi is the man I rely on for great service. He goes out of his way to get my car done and he even called AUDI USA to get approval on an item right after my warranty ran out 10 days before the problem came up. Vince is the Man... Danny More

EXCELLENT SERVICE. THE SERVICE ADVISOR WAS VERY POLITE AND KNOWLEDGEABLE. CALLED ME AND GAVE ME THE UPDATES. HE ASKED ME IF I NEEDED A LIFT BACK TO WORK. I HAD MY RIDE THE SERVICE ADVISOR WAS VERY POLITE AND KNOWLEDGEABLE. CALLED ME AND GAVE ME THE UPDATES. HE ASKED ME IF I NEEDED A LIFT BACK TO WORK. I HAD MY RIDE ALREADY. LATER HE CALLED AND MAID SOME RECOMMENDATIONS. THAT CAR WAS GOING TO BE READY IN ONE HOUR. More

Excellent Service -- A Team That Pays Attention I'm not a number at Rusnak, I'm a customer with a car that the team knows and remembers. My service representative, Vince Stamegna, remembers every s I'm not a number at Rusnak, I'm a customer with a car that the team knows and remembers. My service representative, Vince Stamegna, remembers every service I've had since I purchased my CPO Audi Q5 two years ago. And while I deal with Vince directly, other service advisors are standing by to offer assistance too. It might be possible to save a little money at an independent shop, but I'm not sure the value translates. I have a confidence that the Rusnak team understands Audis, and will be attentive to issues that arise, and can also anticipate problems too. Prior to owning my Audi, I would venture to independents. Not anymore. The service is smart, they go the extra mile in every possible way, I trust their work, and they always deliver on time. Finally, it's nice to know that the Service Advisor truly understands how these cars work. Vince not only answers questions, but he makes sure that I understand what is being done and why. The dealership is picky about its employees, and I'm picky about who works on my car. Sincerely, Happy Customer More

execellence! All the service reps we dealt with were extremely helpful, answering all our questions thoroughly. Especially, Egan, who walked us through the process All the service reps we dealt with were extremely helpful, answering all our questions thoroughly. Especially, Egan, who walked us through the process personally. We definitely recommend Rusnak Audi service! More

Beyond our expectations Our experience here was unbelievable from beginning to end. Jared provided us with great customer service. He made us feel like valued customers and w Our experience here was unbelievable from beginning to end. Jared provided us with great customer service. He made us feel like valued customers and went over and beyond the call of duty. As a result of his diligence, we ended up purchasing a car that we are thrilled with. So happy with our experience here and highly recommend Audi as a brand as well as this dealership for customer service. More

Johnny Time Johnny is simply the best! His attention to detail and customer service is top tier. His communication is prompt...always! I have been a Rusnak Audi Johnny is simply the best! His attention to detail and customer service is top tier. His communication is prompt...always! I have been a Rusnak Audi customer for 16 years More

Quick and Easy I dropped my car off at 7:30 for a 45K mile service and it was done well before noon. I was very relieved as I needed to be at an appointment later in I dropped my car off at 7:30 for a 45K mile service and it was done well before noon. I was very relieved as I needed to be at an appointment later in the afternoon. Johnny assured me that the car would be ready and he delivered. All of the staff were very helpful and courteous. More

Audi Service Department excels Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak Out of the six dealerships I have taken vehicles to in the past 15 years, I have been most impressed by Rusnak Audi service. Others are good. Rusnak, in my 3 years of being a customer, excels. I have one service specialist I work with, (Vince S.) and when I have needed a loaner, Paul has assisted me. Both of these Rusnak representatives are excellent customer advocates, making sure everything is taken care of as well as being prompt and concerned. I would recommend to anyone looking for Audi service to visit Rusnak. They provide no-cost loaners, all very nice vehicles. They schedule appointments so you don't have to wait, which I never have had to. And if you just prefer a ride, they have door to door service. Overall a very good experience. More

Great Service. We just purchased and leased two cars from Rusnak / Pasadena Audi, and feel we made the correct choices. The service was top notch and we felt like we We just purchased and leased two cars from Rusnak / Pasadena Audi, and feel we made the correct choices. The service was top notch and we felt like we were part of a family. More