Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Pasadena
Pasadena, CA
976 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 976 reviews
October 21, 2016
Recall Rusnak, especially Johnny Borja treats us like FAMILY!! He knows our names and does the utmost to accomodate our time and schedule. Always courteous a Rusnak, especially Johnny Borja treats us like FAMILY!! He knows our names and does the utmost to accomodate our time and schedule. Always courteous and very knowledgable. More
by danora
Employees Worked With
Johnny Borja
Helpful October 21, 2016
Awesome experienced Eagan is so attentive and friendly. I never have to worry about anything. I get an email when my car needs to be service and a phone call to pick it Eagan is so attentive and friendly. I never have to worry about anything. I get an email when my car needs to be service and a phone call to pick it up! Plus, I don't need to service it for another 10,000 miles. Thank you Audi! Excellent services!!! More
by AudiAudi
Employees Worked With
Eagan
October 21, 2016
servise call Fast sevice,Vince is very knowledgable , and gives good recommendations, I have been very happy since I have been taking my car in ro Rusnak. Fast sevice,Vince is very knowledgable , and gives good recommendations, I have been very happy since I have been taking my car in ro Rusnak. More
by Ed
Employees Worked With
Vincent Stamegna
October 20, 2016
Things that go thump I took my 2012 Q5 in to try and find out why I occasionally hear a thump when turning into or backing out of a parking space. The service department c I took my 2012 Q5 in to try and find out why I occasionally hear a thump when turning into or backing out of a parking space. The service department could not reproduce the issue (of course) so Johnny asked me to go on a drive with the technician to see if I could get it to happen. Of course I could not but the fact that they spent 30 minutes with me and were as intent as I was to find the problem says a lot about their staff. Each of the five times I've used Rusnak Audi service (Johnny) I experience the same level of attention and detail. It's very much appreciated! More
by darbdobs
Employees Worked With
Johnny Borja
October 18, 2016
Auto repair Did fine. Rusnak has a wide range of possible purchase options. Ernnie Chan is an excellent sales person and gave me incredible service and help. Did fine. Rusnak has a wide range of possible purchase options. Ernnie Chan is an excellent sales person and gave me incredible service and help. More
by rjr
Employees Worked With
Ernnie Chan, Johnny Borja
October 17, 2016
Professional and courteous From the time I dropped my car off to the time that I picked it up... everyone that I encountered were very polite and courteous. Very helpful! From the time I dropped my car off to the time that I picked it up... everyone that I encountered were very polite and courteous. Very helpful! More
by Cdavey
Employees Worked With
Daniela, Vincent Stamegna
October 17, 2016
Friendly service Adam was friendly & professional during the sales process. The staff also was very accommodating. Thank you to the staff & sales team for all you help Adam was friendly & professional during the sales process. The staff also was very accommodating. Thank you to the staff & sales team for all you help! More
by Maggss79
Employees Worked With
Adam
October 08, 2016
always amazing! the best. Vince Stamegna of Rusnak Audi is impeccable. He makes every (though rare) need to arrive for service really a pleasure. The service is always perfect Vince Stamegna of Rusnak Audi is impeccable. He makes every (though rare) need to arrive for service really a pleasure. The service is always perfect and the care and communication bar none. Thank you Vince for making every experience I have with you and Rusnak always a pleasure as well as a reassurance that I made the best decision on getting 4 Audis from your dealership. More
by areznik
Employees Worked With
Vincent Stamegna
October 05, 2016
35,000 service for A4 The service folks, including Egan my rep, are agreeable, kept me updated and were a pleasure to deal with. The loaner car person and the cashier we The service folks, including Egan my rep, are agreeable, kept me updated and were a pleasure to deal with. The loaner car person and the cashier were also very proficient and customer service-oriented. More
by ggausman
Employees Worked With
egan
October 03, 2016
Great dealer experience Really enjoyed visiting Rusnak. The dealership experience was fantastic, and my salesperson, Matt, was great to deal with. We shopped 3 other dealer Really enjoyed visiting Rusnak. The dealership experience was fantastic, and my salesperson, Matt, was great to deal with. We shopped 3 other dealerships and Rusnak was the most responsive and was the only dealership that provided a custom-tailored buying experience. Plus, living in the area, we always wanted to be part of the Rusnak family with their charity events and their exotic-car gatherings. More
by 2006BMW550i
Employees Worked With
Matt Dowley
