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Audi Pasadena

Pasadena, CA

4.9
1,014 Reviews
Serving Pasadena and the surrounding areas since Audi's entry into the US in 1970, Rusnak Audi remains one of the largest volume Audi dealers in the country year after year. Our formula of long-term team members delivering superior customer satisfaction and competitive pricing has worked until now - and we intend to stay with it! Experience a Higher Standard: The Rusnak Standard.
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2965 E. Colorado Blvd

Pasadena, CA

91107

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Showing 1,014 reviews

September 14, 2019

Gave me reason to worry Took my Q3 in for its 35K service, I was treated great and everything went well. I knew I had a bad wiper blade in the back that had half the rubber h More

by Carvajal5150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian De Los Reyes
Sep 15, 2019 -

Audi Pasadena responded

Hello, Thank you for allowing us to properly maintain your Q3. I extend my personal regret that the oversight of your wiper blade has left you with an uneasy feeling. I can assure you that our team is thorough and that the service was completed properly, aside from the wiper. Please reach out to me if you would like to further discuss your experience. Best regards, Ken Christ General Manager

September 13, 2019

Amazing experience Everything was quick and easy, staff is great and helpful! I highly recommend! They were very friendly, and everything was done smoothly. Amazing serv More

by Roza Nazaryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian De Los Reyes
Sep 13, 2019 -

Audi Pasadena responded

That's wonderful, Roza. Thank you for visiting. Let us know when we can further assist you.

September 13, 2019

Fast, reliable and efficient Friendly and easy. I was greeted with a warm welcome, great and professional attitude from Mr. Johnny Borja. A truly great asset for this company. Th More

by Sorin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Borja
Sep 14, 2019 -

Audi Pasadena responded

Thank you for the fantastic review! We are so glad that you received friendly service at our dealership. It was a pleasure to be able to assist you. Come back again soon!

September 12, 2019

Great service! My service guy was a polite as could be. He was patient and really listened to me. Loved the loaner car and my car all washed when I picked it up. More

by R Audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian De Los Reyes
Sep 12, 2019 -

Audi Pasadena responded

Thank you. We enjoy hearing from pleased guests and hope to see you again soon.

September 10, 2019

Great service dept Fast and friendly service. Easy to make appointments. Checked tires and brakes beside fixing the recall. Johnny Borja the service rep was wonderful. F More

by Catlady18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny Borja
Sep 11, 2019 -

Audi Pasadena responded

Thank you for taking the time to share your experience! We're thrilled to hear that our team ensured you a pleasant time. We hope to work with you again in the future!

September 08, 2019

I met the A6 of my dreams. Lol Amazing team. Great experience, George Pau is the man! Britney in finance is bad a$$.. It was a great experience. I will definitely be doing future More

by ErikmoA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Britney , George Pau
Sep 09, 2019 -

Audi Pasadena responded

We are thrilled to hear that you had such a pleasant experience with our team! Thank you for choosing us, we truly appreciate your business and look forward to working with you again.

August 29, 2019

My Dealership! Best service in town....second to none!! Christian Pompa was friendly, knowledgeable, helpful and his service was impecable...took charge of the probl More

by Jayuyapr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Pompa
Aug 29, 2019 -

Audi Pasadena responded

Thank you for the positive review and rating! We are happy to know that you were provided with the best service, especially from Christian who was friendly, knowledgeable, and helpful. We value your business and we hope that you will visit us again soon!

August 28, 2019

Service! My service rep Henry Perez is the best ever! He is helpful, nice and efficient. Too bad they make him conduct the payment part now. Takes a lot of his More

by tazcat47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2019 -

Audi Pasadena responded

That is news that we enjoy receiving. Thank you for letting us know that Henry is working hard to satisfy our guests. We hope to see you again soon.

August 27, 2019

service Friendly and they done an excellent job the service is about 4 hrs but we didn't stay they offer us uber and we didn't wait so long they offer al More

by Lancel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Audi Pasadena responded

That's great to hear! We are so glad that your service was completed in a timely manner and that you enjoyed the coffee and snacks dring your wait. If we can be of further service, please come back at any time.

August 26, 2019

Service department Henry Perez the service manager always makes my service experience exceptional. Informs me of what needs to be done and delivers on time. Thank You More

by C21marty#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Audi Pasadena responded

Thank you for sharing your experience with Henry!

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