Audi Palo Alto

unscheduled visit prompt efficient and friendly attention given for unscheduled visit. i needed a top up of engine oil, that was hard to find with the outside vendors, prompt efficient and friendly attention given for unscheduled visit. i needed a top up of engine oil, that was hard to find with the outside vendors, i drove up and received immediate attention and advise. grateful with the reception i experienced More

Great Job! Car was finished early, and everything explained to me. Everyone is very helpful and very professional. Getting my car serviced was a very nice experience. Super!! explained to me. Everyone is very helpful and very professional. Getting my car serviced was a very nice experience. Super!! More

Great customer service from Quan! He is very thorough and attentive. Alfred the service manager is also kind and respectful. I highly recommend this shop for all your service needs! attentive. Alfred the service manager is also kind and respectful. I highly recommend this shop for all your service needs! More

Great experience from dropping off to picking up. Everything was explained clearly, no surprises. Appreciate the Lyft rides. Will definitely come back for the next service. Everything was explained clearly, no surprises. Appreciate the Lyft rides. Will definitely come back for the next service. More

Good ETron experience Mila was terrific. Very helpful and got the deal done quickly at a fair price. She was very knowledgeable about the ETron and very honest and respec Mila was terrific. Very helpful and got the deal done quickly at a fair price. She was very knowledgeable about the ETron and very honest and respectful. And had a good sense of humor.. More

Some challenges in the scheduling department and service department syncing up appointments and car info, but working with the service Dept directly was a pleasure. department syncing up appointments and car info, but working with the service Dept directly was a pleasure. More

Incredible service by Drew Michaels, prepared everything by the time I arrived. Made the whole process so seamless and fun. Would highly recommend anybody looking for an Audi to speak to Drew at Audi Palo A by the time I arrived. Made the whole process so seamless and fun. Would highly recommend anybody looking for an Audi to speak to Drew at Audi Palo Alto More

Personalized Service and Great Cars I found a CPO Audi A5 Sportback that was the dealer loaner car being sold at Audi Palo Alto. When I noticed a price reduction, I called to have them t I found a CPO Audi A5 Sportback that was the dealer loaner car being sold at Audi Palo Alto. When I noticed a price reduction, I called to have them tell me if the car had been smoked in or if there was any body damage or accidents. Sidney was very helpful and offered his cell phone to me knowing I was flying from Southern California the next morning just to look at the car. He accommodated his schedule and came in early to make sure I would receive personalized service from the moment I got there. The car is absolutely beautiful and the service has been great! Tony made the long financing process fun and full of laughter. The experience and the car were worth the flight and the 6 and a half hour drive home. Thank you all! More

Prompt scheduling. Good communication. Getting a video of the inspection is nice. Having Saturday service hours is great. Drop off and pick up went very smoothly. of the inspection is nice. Having Saturday service hours is great. Drop off and pick up went very smoothly. More

Service at Palo Alto Audi is always top notch. The service advisors are very friendly and knowledgeable and always take the time to review the work being done. service advisors are very friendly and knowledgeable and always take the time to review the work being done. More