Audi Palo Alto

Great customer servcie Great service. Almost everyone in office is great. Operator can be more improved.. but over all great customer service and I am very happy for the s Great service. Almost everyone in office is great. Operator can be more improved.. but over all great customer service and I am very happy for the service of Audi Palo Alto. More

David was very helpful and communicated the progress of my cars scheduled maintenance. My car was returned to me with all work completed and it was washed as well. my cars scheduled maintenance. My car was returned to me with all work completed and it was washed as well. More

Great I felt Kevin Gaddis was very helpful and willing to go out of his way to make sure I was okay with my experience. He has the old time way to service I felt Kevin Gaddis was very helpful and willing to go out of his way to make sure I was okay with my experience. He has the old time way to service the customer. I had been very dissatisfied with the service after Lloyd Brown left. More

David was very attentive but issues remain. First year model issues which hopefully will be resolved . Drew has not always been in but Luan has done terrific back up model issues which hopefully will be resolved . Drew has not always been in but Luan has done terrific back up More

Chossing a model, test driving it a making deal for the car its financing was straightforward. The process of getting the deal closed was impossibly long and burdensome. Much of the paperwork, especally car its financing was straightforward. The process of getting the deal closed was impossibly long and burdensome. Much of the paperwork, especally the printing of documents for signature, could have been done ahead and the customer shouldn't have to sit around for (in my case) two hours. I had bought two cars from this dealer in the past and never had such problems. I will reccomesnd this dealership because of the earlier experience and subsequent service. Otherwise not. More

I have been impressed with the service here over the past few visits. John Su has always communicated well and resolved any concerns I’ve had. few visits. John Su has always communicated well and resolved any concerns I’ve had. More

Excellent service provided by both Luan and Rick. The whole experience was stress free and nice and the Costco pricing was great. Highly recommend the dealer. whole experience was stress free and nice and the Costco pricing was great. Highly recommend the dealer. More

I was very happy w the service at Audi. On my arrival they were ready for me and they were very patient with me while I worked on getting my proof of car insurance, - so I could use their loaner they were ready for me and they were very patient with me while I worked on getting my proof of car insurance, - so I could use their loaner More

New car lease I was very happy with the staff at Palo Alto Audi. They were friendly, efficient and most importantly, reasonable in working out a lease package for m I was very happy with the staff at Palo Alto Audi. They were friendly, efficient and most importantly, reasonable in working out a lease package for me. It's my second car with the dealership. Elliot Henderson More

Problem not resolved Mechanic failed to diagnose and fix my problem (back up camera not working) and I have to bring the car in again. It is expected that when you return Mechanic failed to diagnose and fix my problem (back up camera not working) and I have to bring the car in again. It is expected that when you return the car to the customer it's good to go. It's easy enough to make sure my problem was correced. As soon as I drove it I knew the problem persisted and I payed for something I did not need More