Audi Palo Alto

Greeted promptly when arrived for my appointment. Benny was thorough explaining what work was to be performed. Called when the 20k/2 yr service was completed on time as promised. The pricing for the serv was thorough explaining what work was to be performed. Called when the 20k/2 yr service was completed on time as promised. The pricing for the service was outrageous for what was done but can’t blame Benny for that. More

Awesome experience. Really like the inspection video. Had to keep my car, but gave me a courtesy car which was very helpful. Overall, great experience Had to keep my car, but gave me a courtesy car which was very helpful. Overall, great experience More

Excellent customer service. Fair pricing. My service coordinator, David, was very friendly and efficient as well as good about communicating service options to meet my needs. coordinator, David, was very friendly and efficient as well as good about communicating service options to meet my needs. More

Calm and trustworthy experience. The staff really listened to all of my questions and satisfied them with an answer or a demonstration. I never felt pressured or rushed. listened to all of my questions and satisfied them with an answer or a demonstration. I never felt pressured or rushed. More

A++Service. Salesman Travis was excellent very informative and took time to explain everything in detail. I will definitely recommend Travis as your salesman. Great job by Travis!! informative and took time to explain everything in detail. I will definitely recommend Travis as your salesman. Great job by Travis!! More

I had a great experience at Audi Palo Alto. The staff was very friendly and considerate. They made the experience an enjoyable one. They went out of there way to help me with the car purchasing process was very friendly and considerate. They made the experience an enjoyable one. They went out of there way to help me with the car purchasing process. Drew and Rick were great to deal with. More

Excellent facility. Well organized “check in” appointment process. Service Manager Kevin was terrific! Tried to use on-line service scheduling but system would not respond. Internet user exper appointment process. Service Manager Kevin was terrific! Tried to use on-line service scheduling but system would not respond. Internet user experience should be evaluated. More

Finally, a great Audi Service Facility I was extremely impressed with the service I received this past week. It appears the department has come together as a team . Benny Gomez certainly un I was extremely impressed with the service I received this past week. It appears the department has come together as a team . Benny Gomez certainly understands customer service and went out of his way to facilitate an outstanding issue that had plagued my car for the last 5 months. While it took some time to diagnose, both Benny and Paul Moller (service engineer) promptly returned my calls and gave me updates on the repair. I’m thrilled that the service department has come together. I look forward to using Audi of Palo Alto for any service. More

Prompt greeting upon arrival. Waited in nice lounge, Prompt greeting upon arrival. Waited in nice lounge, service about 20 -30 mins longer than promised but they washed car! David, my service advisor Prompt greeting upon arrival. Waited in nice lounge, service about 20 -30 mins longer than promised but they washed car! David, my service advisor, very thorough. Will definitely continue to service/but cars here. AND David set up with Luan, the technologist, who is fantastic! He explained Car Play among other things. More

Mila was an absolute treasure to work with (We even named the Q7 “Mila” after her). Highly recommend your facility and look forward to working with you again in the future for our next purchase. named the Q7 “Mila” after her). Highly recommend your facility and look forward to working with you again in the future for our next purchase. More