Audi Palo Alto

Jon Su deserves many kudos in my book! My first encounter with John was in August of 2018, the second recall for the Takata airbags. The part was backlogged and John contacted me the moment the par encounter with John was in August of 2018, the second recall for the Takata airbags. The part was backlogged and John contacted me the moment the part arrived. John responds to my call or text in a timely manner. He is upbeat, respectful, concerned about his clients safety and gives his honest opinion on the subject at hand. The news is costly at times but he is straight and sincere. Steven Caton, the inspector gave a thorough check of my vehicle and even sent a video walk around. That’s a first! There was only one time I had a rude adviser, Walter Skees, I believe,With my first TAkata airbag recall in May of 2017. I’m including this comment now because I did not receive a review request at the time. I highly recommend a review request for every service no matter how small. As you can see I still feel unheard after 3 years! Yesterday’s service was particularly quick! I did receive some costly news and am taking the weekend to make a decision. I have been a loyal customer since July 2011. More

I had a coolant warning and Audi PA got me in the same day, and with a loaner car. I had great service from Quan. day, and with a loaner car. I had great service from Quan. More

Was able to get an appointment quickly. Was seen at the scheduled time without waiting. Car was ready when promised. They found answers to all my questions. scheduled time without waiting. Car was ready when promised. They found answers to all my questions. More

I was greeted promptly by David. He was very friendly, accommodating and knowledgeable. You have an excellent employee. I will return to your location for service in the future. accommodating and knowledgeable. You have an excellent employee. I will return to your location for service in the future. More

Spectacular service!! Easy appointment scheduling. Great reminders. John is a fabulous Service Manager. Solid estimate. Extra free diagnostics. I was kept in loop. And was out of there 1 hour bef Great reminders. John is a fabulous Service Manager. Solid estimate. Extra free diagnostics. I was kept in loop. And was out of there 1 hour before promised. Best auto dealer service on the Peninsula!! More

John went over with me everything that my car would need that day. That was great. My car when finished is running perfectly. Thank you John that day. That was great. My car when finished is running perfectly. Thank you John More

The dealership and Kevin, my service advisor are the very best in the market! Between their genuine care about each client, they continue to work to exceed client expectations. best in the market! Between their genuine care about each client, they continue to work to exceed client expectations. More

The service was done very professionally, and on time. David Liss explained everything to me, and gave me a full report on my Audi Q5. I am a happy customer ! David Liss explained everything to me, and gave me a full report on my Audi Q5. I am a happy customer ! More

Work was done quickly, appt was easy to get, David Liss did a great job taking care of my servicing needs and letting me know when it was done. Appreciated the ride from Lyft too! did a great job taking care of my servicing needs and letting me know when it was done. Appreciated the ride from Lyft too! More

I took my car in for a recall repair with a 10:00 am appointment. I was greeted promptly and courteously by Benny. I was told the work would take about 2 hours and should be done by 12:30. I opted to st appointment. I was greeted promptly and courteously by Benny. I was told the work would take about 2 hours and should be done by 12:30. I opted to stay and wait since I live 25 minutes away from the dealership. At 1:30 I asked what was taking so long - my car was still not ready. I finally got my car back at 2:45 with a nice car wash. A more realistic time frame for this repair should have been given so I didn’t waste over 4 hours sitting around waiting. Note to Management: It may have been a slow day, but during my long wait I didn’t see much work going on. Lots of chatting, cell phone use, snacking from your coffee bar and lunch delivery. If you don’t have a lunch/break room I suggest you get one. Customers should not see the public face of your company standing around eating and drinking. Maybe it’s a generational thing as I am an older person. More