Audi Oxnard - Service Center

Can’t get a call back Dropping my car in for service was easy and I did get a loaner vehicle which was a plus. The service advisor said it would only take about 2 hours to Dropping my car in for service was easy and I did get a loaner vehicle which was a plus. The service advisor said it would only take about 2 hours to conduct the 10,000 mile service. I even authorized them to text me to let me know when it was done. That was at 10:09 am. Fast forward to 6:30 pm and I still have not heard from the service advisor (call or text) so I call in and the operator told me she had left for the day. The operator told me my car was ready for pick up and she had some verbal notes for me that were passed on by the service advisor. I couldn’t ask the operator any follow up questions regarding the verbal notes so she told me to call back on Monday and speak with the service advisor. I call Monday and the service advisor was out to lunch so I left a message on her voice mail. I waited all day Monday and Tuesday and never got a call back. I called Wednesday a s she was out at training. I called Thursday and she was t available so I left a message with the operator. It now Friday and still have not gotten a call back. I tried speaking with different service advisor but he had no answers because the advisor who handled my service did not put the notes in question on the service psoerwork. So, it’s been 5 days and I still have no answers to my questions and have not received a call back. More

Service department is great! My only experience with this dealership has been with the service department as I bought my Audi used through another dealer before I even knew this o My only experience with this dealership has been with the service department as I bought my Audi used through another dealer before I even knew this one was open for business. They took care of something for me initially and went the extra mile in the process so I have been bringing my car here for service ever since. Bill is who I usually deal with and he is awesome. People think I'm crazy for bringing my car to the dealership for service, but I have been treated so well that I just can't convince myself to go anywhere else. More

Good experience We highly recommend this dealer, and especially Damien Zegers! He goes out of his way to make sure you are taken care of, and completely satisfied wi We highly recommend this dealer, and especially Damien Zegers! He goes out of his way to make sure you are taken care of, and completely satisfied with everything before you leave. It adds to the total Audi experience! I would go out of my way to work with this dealership! Very impressed! More

Great My car was smoking and come to find out it needed Pistons and Rings Stephanie Trejo set everything up I got the keys to a new Q5 amd I just picked up My car was smoking and come to find out it needed Pistons and Rings Stephanie Trejo set everything up I got the keys to a new Q5 amd I just picked up my car everything seems great. More

maintenance I brought my Q5 in for a scheduled maintenance. I had an appointment and there were several cars in front of mine. I was planning on waiting for my ca I brought my Q5 in for a scheduled maintenance. I had an appointment and there were several cars in front of mine. I was planning on waiting for my car, even if it took a couple of hours. Since I was waiting they moved mine to the front and it was done in an hour. I appreciated them doing that for me. More

Out of Town visitor with Dead Battery I was in Ventura visiting my family. I truly see my battery dying as divine intervention. First, the tow truck came in a timely manner and the 2 guy I was in Ventura visiting my family. I truly see my battery dying as divine intervention. First, the tow truck came in a timely manner and the 2 guys were extremely nice and professional. Next, when my car was up, my service specialist (I believe his name was Bob or Bill) came to me and showed me how dangerous my 2 front tires were to drive on. The genuine concern for my safety was apparent. I was extremely pressed for money as I live and work in the desert and our "season" is just about to start. My service specialist worked with me and I made it home safe and sound. Thank you for helping someone even though you knew I was a visitor. With Gratitude, Sharon More

Only because the options are limited To start, the email they send you asking if you would recommend us doesn't actually let you select no. Not a good start. Secondly after bringing in th To start, the email they send you asking if you would recommend us doesn't actually let you select no. Not a good start. Secondly after bringing in the car for service within the same day let us know they didn't have the parts and it wouldn't be ready for 5 days. No loaner was offered or given so I ended up with no car for the entirety of that time, and as someone who is hardly home and goes places often, that was a terrible experience. I just can't understand how a company could knowing leave someone without a car for that time and the customer service not do anything about it. More

DCH 36K mile A6 service I drove in to setup an appointment for a 35K service on my A6, Bill Profeta met at my car before I had opened the door. We arranged a time for the nex I drove in to setup an appointment for a 35K service on my A6, Bill Profeta met at my car before I had opened the door. We arranged a time for the next day and I drove off. Next day I pulled in Bill prepared paper work and tossed me the keys to a brand new A6. Service was done on time Bill explained the fine points of observations made by the technicians. My car was washed and waiting for me. I don't think you can ask much more from a service department. Great service, great people. Sam Grasso. More

Best Buying Experience Ever I have purchased many new automobiles from many auto makers. I have purchased 5 from this dealership. They have given me the best buying experiences I have purchased many new automobiles from many auto makers. I have purchased 5 from this dealership. They have given me the best buying experiences of my life. They address every issue. Robert is a fantastic representative of Audi. Robert and Kenny give Audi there great name along with excellent driving experiences every day that I get to travel in an Audi. My 2015 A6SS is by far the most amazing vehicle I have ever owned. More

You're Doing It RIGHT ! The Service Team at DCH Audi Oxnard really has their act together. I recently came back to them (prior A6s) after poor experiences at the SB and We The Service Team at DCH Audi Oxnard really has their act together. I recently came back to them (prior A6s) after poor experiences at the SB and Westlake Audi dealerships. DCH has a solid team of support folk and techs in place who fix things right the first time. A starting issue on my A7 which plagued the car almost daily was quickly resolved - this is after 10 months of complaints to Westlake to no avail. DCH also has a large enough loaner pool to support their service targets (daily service needs) and I can only say great things about their customer care and follow up. In an industry flooded by high turnover, the DCH service team has stayed solid and consistent. If you own an Audi, this is the place to go for service - no matter the distance you need to go. Drop the car off , get a loaner, shop, eat, golf, whatever - but don't worry because they are taking care of your Audi issues. Also, if you own or manage an Audi dealership, this is the place to go and learn how to do it right! John Witham keep up the great work and team building.... Stephanie Trejo you're awesome - you're helping John make it look easy and keep it all flowing right ! More