Audi Oxnard - Service Center

On time, great service not of minutes of my time wasted Quick check in, quick set up for user Car. It was really a perfect experience . Bill got my paperwork ready in a few minutes and I was on my way. Quick check in, quick set up for user Car. It was really a perfect experience . Bill got my paperwork ready in a few minutes and I was on my way. Car return and check out super fast More

Great Customer Service From beginning to end the service was amazing. Staff are professional and courteous. Service was fast and completed all work within a reasonable time From beginning to end the service was amazing. Staff are professional and courteous. Service was fast and completed all work within a reasonable time period. Also the complementary car wash was great! More

Excellent I received a timely appt for service, was immediately assisted when I arrived, service was explained including recalls, and my car was ready as promis I received a timely appt for service, was immediately assisted when I arrived, service was explained including recalls, and my car was ready as promised. Certainly, Bill Profeta provided prompt, friendly and knowledgeable service and I will be returning. More

Prompt friendly service I arrived early and the DCH Audi Team, greeted me with a friendly smile a some fresh coffee. The airbag recall was addressed quickly and ahead of the I arrived early and the DCH Audi Team, greeted me with a friendly smile a some fresh coffee. The airbag recall was addressed quickly and ahead of the predicted schedule. Excellent customer service. More

Auto spa detail Inside detail only partly finished Door panels were partially cleaned Carpet had dirty foot prints I previously had this service performed and I wa Inside detail only partly finished Door panels were partially cleaned Carpet had dirty foot prints I previously had this service performed and I was totally satisfied More

95k service and brakes I’ve been going to DCH Oxnard for the nine years I’ve owned my A4. Bill Is always great to work with, with good communication and price estimates befo I’ve been going to DCH Oxnard for the nine years I’ve owned my A4. Bill Is always great to work with, with good communication and price estimates before doing any work. The loaner option is always appreciated as I am able to drop off one day after work and pick up the next day. I would recommend them to anyone in the area More

First Car Service It was very pleasant experience. Bill was great! He had me a loaner for a short business dealings I needed to deal with. My car was ready in two hours It was very pleasant experience. Bill was great! He had me a loaner for a short business dealings I needed to deal with. My car was ready in two hours and worked out perfect. More

Recall work Good job on resolving the Tamara air bag issue. Excellent customer service. Fast turn around on the repair. I trust this service department thank y Good job on resolving the Tamara air bag issue. Excellent customer service. Fast turn around on the repair. I trust this service department thank you More

First car service my first car service was great. People were friendly and informative. I waited for my car and had brought some study material . I was even shown were my first car service was great. People were friendly and informative. I waited for my car and had brought some study material . I was even shown were the quiet room was to allow mw to go over my book. My car service was done pretty close to the estimated time they quoted me. More

Need to keep the customer informed I had to call and text service department advisor multiple times to get the status of my vehicle. I caled and found out late in the day (around 5 PM) I had to call and text service department advisor multiple times to get the status of my vehicle. I caled and found out late in the day (around 5 PM) my car needed to be kept another day. A big inconvenience. The next day I received no update on the status. I called multiple times. No response. Finally I called and spoke with the service manager who promptly called me back. In summary, nice oeople and the service and engine light issue was corrected. The opportunity for improvement is with communication. My service advisor was not pro-active or sensitive at all in the area of communication with me the customer. The customer needs to be kept informed periodically on the status and timing of the service work, not left in the dark. I did all the texting and calling to find out about my car. Knwoing my car would require another day should have been communicated much earlier. More