Audi Oxnard - Service Center

took my car in for service. love that they had a car for me to use during this time, makes life so much easier!! my work schedule varies and some times i get called in at last min. and the service dept. wa me to use during this time, makes life so much easier!! my work schedule varies and some times i get called in at last min. and the service dept. was so understanding, they never made me feel that i was a bother More

Judy Williams restored my faith in customer service. Judy Williams restored my faith in customer service. After ordering a part for my son's A4, after a few days I had to call back to inquire if part Judy Williams restored my faith in customer service. After ordering a part for my son's A4, after a few days I had to call back to inquire if part had arrived. Judy told me that part had been received the day after I had ordered it. She was disappointed that parts rep had not followed up by calling me. I told her I would be over that PM to pick it up. When I arrived she again stated that she was sorry that I had not been notified sooner & informed me that the part was mine at no charge because of the inconvenience. This was not a normal result of a dealer error. I have been inconvenienced many times by dealer parts people, sometimes to the point of rudeness. Never have I received a discount or an apology: just pay the cashier...over there. Judy has just earned DCH Audi of Oxnard a loyal customer, thanks again. More