Audi Oxnard

One year or 10K Service Great as always . I don’t let anyone else’s touch my car. I can expect the same service every single time I go there. Great as always . I don’t let anyone else’s touch my car. I can expect the same service every single time I go there. More

Poor experience overall After working out a potential trade-in deal over the phone with a wonderful salesman (Larry Ellis), we drove up 110 miles on a Saturday to get make ou After working out a potential trade-in deal over the phone with a wonderful salesman (Larry Ellis), we drove up 110 miles on a Saturday to get make our choice. Larry was extremely helpful and patient, and was able to work our trade out on a very nice 2016 Q5 TDI (with 17k miles on it); this is where the goodness ends. We started in the finance dept. with a young lady, who continually tried to pressure us into purchasing the Audi care package, even saying she "couldn't believe we weren't buying it" and that "everyone buys this", like we can't think for ourselves. Financing is about just that, financing. All of the decisions about add-ons are the decision of the buyer, and the finance team should just stay neutral (or remain quiet) if they don't get their commission from an up-sell. Also, finance should never comment on how poor they think a warranty from USAA is; I love USAA and they have been awesome with warranty service for us in the past. We took delivery of the car and got about 5 minutes of an overview on all of the controls on the vehicle; that part needs a little work as well. As we left the dealer lot, and our low air tire light gauge came on, so we returned to the dealership. nce we arrived, we were greeted by Andy Sasso (very helpful) and Stephanie Trejo (not so helpful). After explaining our issue (low tire pressure) Stephanie took the Q5 back to put air in the driver’s side rear tire. After going back and having it looked at, Stephanie came back and said the tire had a nail in it, and that we could stop anywhere on the way back to Laguna and have it repaired. I reiterated that we literally just drove it of the lot. Larry Ellis came out and said he would take it to a few local places, and see if he could get the tire repaired. I was told that DCH Audi Oxnard would pay for the repair, once I had the tire fixed/patched. After around 30 minutes, Larry came back and said that all of the tire stores had at least a three hour wait, and he didn't want us to have to wait that much longer before heading home; we had already been at the dealership over 6.5 hours. Since the service team stated the tire just needed a patch repair, we felt confident enough to drive it back to Laguna Niguel and get it repaired. We did arrive home, and parked it in the garage until the following morning. On the following day I drove the Q5 up to a Big O tire store and asked them to review the tire for a repair. After looking the driver rear tire over (and the others) the manager called me out to show me the tires. The driver rear tire did in fact have a nail in it, but all of the tires were severely cracked, and they said they were so unsafe, that they were not permitted to make any repairs. I contacted the Audi DCH salesman (Larry) and told him about the concerns. Since Larry was off on Sunday, he said he would bring it to Management’s attention on Monday. On Monday, Larry contacted me and said that the dealership was not going to be responsible for any more costs associated with the Q5; however, the dealership was willing to let me buy my Yukon (trade vehicle) back, and they would buy me a set of tires. What???? I 100% disagreed with that approach, and pointed to the fact that the dealership signed off on a vehicle inspection report, showing the vehicle was safe to drive, and in good working order; obviously, not the case. Next, the discussion escalated as I continued to pursue replacement tires, since the dealership stated the vehicle was safe, and in good order. Larry contacted me again stating the dealership was willing to let me bring the Q5 back, and have my Yukon back (basically tearing up the contract), and negate any right of rescission - since I didn't pay for it in the finance department. I 100% disagreed with this approach as well, so he took that back to management. One final call back stated that the dealership was willing to come down to Laguna with my Yukon (and give it back) while taking back the Q5 back to Oxnard - again, tearing up the original contract. What????? The dealership has owned their responsibility on two different occasions, but not willing to pay for new tires. What???? I took it upon myself to call Goodyear directly, since the tires only had 17k miles on them, and they were extremely helpful. After reviewing the severe tire cracking issue with Goodyear Corporate, they agreed to have me get replacement tires, and only have to pay for the installation. Huh, why couldn't Audi Oxnard have done this before selling the car; not a very good inspection. I was able to get the tires replaced, and only had to pay $127 for 4 brand new tires. I communicated this information to Larry Ellis, and asked for the dealership to pay the $127 to make it right. I mean, you sold me an unsafe vehicle, permitted us to drive down to Laguna Niguel on these bad tires, and now acted like it was our problem; wrong. The dealership has gone ‘radio silent' since the new tire installation, and will not own any piece of this poor inspection process; apparently mechanics outside of DCH Audi Oxnard don't know what they’re talking about. Two tire places agreed (in writing and with photos) that these tires were unsafe. I will be filing a complaint with the State of California for the poor ownership of the dealership, and the fact that I had to do the legwork to get the tires replaced -at a minimal cost. All the dealership had to do was to agree to pay the installation fee on the new tires, and own their inspection process needs work. I cannot give the dealership (especially management and finance) any kind of rating other than poor; it was exactly that, and potentially life-threatening. The sales team (Larry Ellis and Andy Sasso) were very good and extremely helpful. More

Service on A6 and A7 TDI's Bill Profeta has been my "go to" service guy for ~4 years now and always does a great job of taking care of me for whatever the service needed. Bill Profeta has been my "go to" service guy for ~4 years now and always does a great job of taking care of me for whatever the service needed. More

Above & Beyond Long time client, purchased Audi from another dealer and had several break down issues. Stephanie and Bill from service were able to point me to the r Long time client, purchased Audi from another dealer and had several break down issues. Stephanie and Bill from service were able to point me to the right direction and speak with Joe. More

Best customer service Bill and Kevin are the best. In short notice (10 min) they were able to get my car in and provide me with a loaner vehicle for the day. Brakes and oil Bill and Kevin are the best. In short notice (10 min) they were able to get my car in and provide me with a loaner vehicle for the day. Brakes and oil were done by the end of the day and are perfect!!! Best customer service!!! More

Excellent customer service with honesty 2018 Audi A6 priced accordingly to sell and made this transaction very easy and effortless. Larry expectations on price met mine, hope all the dealers 2018 Audi A6 priced accordingly to sell and made this transaction very easy and effortless. Larry expectations on price met mine, hope all the dealers follow the same guidelines. Though I am in ozark, Missouri, I was happy to transport from California since I am extremely satisfied. More

Excellent and Painless Larry and the crew were all very easy to deal with. They gave us a fair price on our trade in and a great deal on the new car. No pressure. Larry and the crew were all very easy to deal with. They gave us a fair price on our trade in and a great deal on the new car. No pressure. More

Great Service I have been taking my car in for regular service. I was late dropping off my car and Stephanie stayed late to accommodate me. I always have a great ex I have been taking my car in for regular service. I was late dropping off my car and Stephanie stayed late to accommodate me. I always have a great experience and the customer service is very good. More

Happy customer Always great work in timely manner with courteous and knowledgeable service advisors/management. Thanks to sales and service staff for impeccable work Always great work in timely manner with courteous and knowledgeable service advisors/management. Thanks to sales and service staff for impeccable work. I purchased vehicle here also with same great service. More

2-car transactions, great team Ricardo, the Finance Director made the deal happen. He was so good that when I went to return my lease return after we lease another car, we were able Ricardo, the Finance Director made the deal happen. He was so good that when I went to return my lease return after we lease another car, we were able to get a 2nd lease. So we ended up getting two new Audis within few weeks apart and we love it. Great job team DCH Audi. More