Audi Oxnard

Total Fraudsters By far the worst dealership experience in my life. It really started with the Finance Manager and then to the General Manager (Steve Handler). Steer c By far the worst dealership experience in my life. It really started with the Finance Manager and then to the General Manager (Steve Handler). Steer clear of this bogus and retaliatory car dealership. More

How bad can an experiance be? See report! I took my 2016 Q7 for a couple of services to Audi Oxnard which is the closest dealership to where I live. The first service was a 10000 mile check. T I took my 2016 Q7 for a couple of services to Audi Oxnard which is the closest dealership to where I live. The first service was a 10000 mile check. The second was again a regular check and an oil change and an update. Each time they needed a whole day to complete the job. I was promised to be notified after the work was completed. In both instances I never received the call but had to call myself several times to get the status of my vehicle. In September 2019 I traded in the Q7 in for an e-Tron. As Audi Oxnard is the closest dealership I wanted to give them a chance to get my business. The offer that they gave me was so bad that I left without buying the vehicle at the Oxnard Audi dealership. Instead I purchased the car from the dealership were I got the Q7 three years before for a much better price. A few days ago I purchased another Audi. This time I did not even bother to to go out to Oxnard as their selection of the model was limited. Therefore I ended up getting my A8L at a different dealership. I had problems with the setup of my Audi App and needed help. So I turned to Audi Oxnard. I should have been warned from my previous experiences! Cesar from the service department referred me to a sales person. His first reaction after me explaining my problem was to ask me were I bought the car. He was very unenthusiastic and told me only because he is a “nice person” he would try to help me. After being in the car with me for less than 60 seconds without a result we went inside the dealership to his computer. My App was already set up on the phone and just needed some more input from Audi. Suddenly he decided that his help would stop right here and sent me back to my vehicle advising me I should try myself. Of cause this didn't work as he didn't submit the missing data. I went back inside, the person that I talked to was gone, and again asked for help in their service department. In a rather brisk tone I was told that Audi Oxnard was not willing to deal with my problem and I should turn instead to the dealership where I bought the car. Cesar was friendly but I am not mentioning the other names as I don't want anybody to get in trouble. Audi builds great cars and I have been owning their premium cars for decades. I have dealt with quite a few dealerships and had overall good experiences. But today's experience at Audi Oxnard was so disappointing that I felt the need to share this. More

I am still fuming from this dealership! I inquired a used Lexus I saw on Car Gurus and Larry from DCH Oxnard got back to me right away. This was on a Friday and I told him that I have to work on Sat and the Lexus I saw on Car Gurus and Larry from DCH Oxnard got back to me right away. This was on a Friday and I told him that I have to work on Sat and the earliest I can come up to Oxnard is Sun am...being stationed in Oceanside, he advised me to take the train and he will pick me up from the train station. We agreed to speak on Sun am and work out the details. I called him Sun morning at 8 am after my duty and asked him if the car is still available and I'm still good to jump on a train for a 4 hour ride and to see the vehicle and he said yes with 99% certainty. Since they didnt open until 0900 and it's only 8 he was not certain if the vehicle was sold the night before but 99% that it didnt and I should be good. So I jumped on Amtrak @0908 arriving Oxnard 1330. @1138 while I was on the train, he texted me "I am so sorry. But they just sold the Lexus. I feel terrible." I texted him saying that I'm on my way to him and even called him since I couldn't believe what I just read. He replied to me"I know. I am with a client now." The least you can do is talk to me because I'm also your client! I replied to him "I guess I catch the next train back to Oceanside. I thought we already have a deal. That's just not right" and his reply "I hear you. But it is an advertised car and we cannot hold a car legally." I went and saying that not getting a deal done is part of the negotiations but not even to see or make a deal after making a trip to Oxnard is unacceptable and saying sorry over text is not right....crickets after that. So with that being sad, dont offer customers to take the train to you and not even give them a chance to see the vehicle. I mean come on!! I wasted a whole day after being on duty the day before and $68 of ticket for nothing...literally nothing, not even a test drive!! The only way that this deal was not going to happen was really something obviously wrong with the vehicle since I already committed to go there and check in hand! Come on man!!! I was locked myself once and called the locksmith but within 10 min prior to their arrival I was able to get in the house and I have the courtesy to call the locksmith to tell them I didnt need them anymore and knowing they were on their way, I paid them inconvenience fee of $20. ..and I'm the customer! Tried calling to make a complaint and after 3x manager talked to me and basically sided with the salesman. It is what it is. More

Tried to sell us a used car at a new car price To make a long story short, I was a firefighter with bandages around my neck from a surgery to fix a fractured neck. We brought an end of lease car in To make a long story short, I was a firefighter with bandages around my neck from a surgery to fix a fractured neck. We brought an end of lease car in and salesman Robert talked my wife into looking at a new car, I needed to be sitting down due to the neck pain, so my wife is looking at cars at night in the rain. Worst time to but a car, but Robert showed my wife a car which he said was brand new. When we went to sign the contract, it had “used” on the top of the contract, I asked if it as used because it did have 272 miles on it. The salesmanager indicated that the car was brand new and the used car box was incorrectly marked, I asked about the high mileage and he said that it’s from the test driving. 272 miles of test driving????? When we got home and looked at it in the morning, each corner of the car was damaged and a large oil/ grease stain under the passenger floor mat. After two weeks of complaining, Manger Steve says he’ll take care of us. Once here they continued to lie, until Robert tells us that a lady bought and two weeks after she buys it, her husband tells her to take it back. Audi accepts it with the 272 miles and sells us this car saying it’s brand new. Robert said he saw the damaged corners and. a floor mat was ordered. Steve said he wanted to make things right and was going to give us a great deal. The great deal was that he was going to use a trade in value from the used car that they said was new and apply it to the a car my wife and I picked out. So Steve wanted us to pay him $11000. In addition to full price. So it would have been $54000. for a $43000. car. he finally realised that I wasn’t going to take his crap and I threatened to sue he and Audi. People shouldn’t be in this line of business if they are okay in lying I do not recommend this Audi dealer for buying or servicing. More

Made car buying experience better I emailed DCH Audi Oxnard regarding a used car and the sales rep., Robert Belmonte, contacted me right away and answered all questions I had. We arran I emailed DCH Audi Oxnard regarding a used car and the sales rep., Robert Belmonte, contacted me right away and answered all questions I had. We arranged to meet at the dealership, so I could test drive the car. Robert was very friendly, informative, and didn’t pressure me into buying the car; making the experience much easier. The car was in great shape with a good price, so I decided to buy the car. The finance department also made the car buying experience easier by giving a reasonable rate. I felt the staff at ACH Audi Oxnard went above and beyond to make my car buying experience a good one. I will definitely refer friends and family to buy a car from there. More

Q7 Purchase I’m in my 4th Audi and I wish I purchased my previous cars at DCH Audi Oxnard ! If anyone wants the best customer service and price, I’d recommend b I’m in my 4th Audi and I wish I purchased my previous cars at DCH Audi Oxnard ! If anyone wants the best customer service and price, I’d recommend before going anywhere else to drive to the store and sit with Damien the GSM and Robert in sales! A pleasure to purchase a car with DCH Oxnard Audi!! More

New Purchase I came in to trade in my car for a new lease. Larry did a great job showing us and test driving various models. We finally settled on an A4. Love t I came in to trade in my car for a new lease. Larry did a great job showing us and test driving various models. We finally settled on an A4. Love the car! More

Audi Q3 from DCH Oxnard My wife and I just purchased a used Q3 from DCh Audi, Oxnard. What a pleasant experience that was! Manny, our sales person was on the task and made su My wife and I just purchased a used Q3 from DCh Audi, Oxnard. What a pleasant experience that was! Manny, our sales person was on the task and made sure everything about the car was taken cared of for us. The account personnel, Andrea did an extra effort for the smooth process of the finance. The dealer accommodated our situation and drove to our place to complete all needed documents. We are delighted from the service provided to us! Keep it up. More

DCH Audi Oxnard was great I had a truly wonderful dealer experience here at DCH Audi Oxnard. First off, I had contact with them by email and they were very responsive and I ha I had a truly wonderful dealer experience here at DCH Audi Oxnard. First off, I had contact with them by email and they were very responsive and I had already comparison shopped but they beat my best offer. I drove up to Oxnard all the way from Long Beach and it was worth the drive, the deal was just as outlined and the were both professional and friendly. many thanks. More

I made deal and they did not honor I was very close to buy a used car. I made deal with Damien for $30500 and he said he will take care of the issue with the cracking noise from the MMI I was very close to buy a used car. I made deal with Damien for $30500 and he said he will take care of the issue with the cracking noise from the MMI display closing. We shook hands on the deal and once he find out from the service it cost $700-$800 for the parts for permanently fix the broken MMI display mechanism he step back and did not honor the deal what we just made. More