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Audi Owings Mills
Owings Mills, MD
254 Reviews
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Showing 254 reviews
May 09, 2021
My issues with the dealer are with the post-sale process in transferring existing tags/title from my trade in to my new purchased Audi. The business mgr said he would request the paperwork to transfer of m in transferring existing tags/title from my trade in to my new purchased Audi. The business mgr said he would request the paperwork to transfer of my DE plates/title be expedited when I purchased the vehicle. Yet thirty days later (within the 60 day limit of my temp tags), I get an email asking if I still have my registration of my trade in. What part of "expedite" did they not understand? I told them no one asked me to provide the trade in registration when I picked up the new vehicle paperwork but it s/b in the glove box of the trade-in vehicle, provided the car was still on the lot. I was told the vehicle was no longer on the lot and I said that is now their problem to resolve. Subsequently I get an email telling me the car was still on their lot and they found the registration. I get confirmation from DE DMV that the new vehicle transfer paperwork has been received but still no official word from the dealership on when I can expect the new paperwork. Fast forward to day 50 (of the 60 day temp tag period) and I inquire on the status. The dealership tells me they paid an additional DMV fee (as I wanted to extend my registration to 5 years) and that Sales will notify me for payment of the additional fee. On day 56, I inquire again saying I have not seen the new title/registration nor have I heard from the dealership of reimbursing them for the additional DMV fee. Dealership calls back on day 59 and says I now need to pay the DMV. I tell them the dealership paid the fee and that I need to pay the dealership. Dealership then tells me they will mail the transferred title/registration and it will arrive "early next week", sadly past the 60 day window of my temp tags. I call back reminding them that getting the new title/registration "early next week" is not good because it is past the 60 days of my temp tags. They tell me they will overnight a new temp tag extending it for another 30 days. I wait 2 days with no new temp tags and call back AGAIN. Now they tell me because my new title/registration will be arriving shortly, instead of mailing the extension to my temp tags, I should just print out the extension temp tags. Out of frustration, I call the GM and leave a msg to call me and of course, he never did. How can all this happen? Why am I hocking the dealership every step of the way on what should be a routine process? Why do I have to refresh their memory on what was told to me, when my temp tags are expiring, etc? Clearly there is no coordination between the business mgr. and the team that is responsible for registering new vehicles. I have never experienced such troubles with any dealerships (and I have purchased a lot of cars) on this process. Too bad because the sales experience was very good and absent this screw up post sale, I would have given this dealership a 4 star rating. More
by David Chun
Employees Worked With
Kirk Patel
April 27, 2021
This was the best car buying experience we have had. Everyone we met were friendly and helpful. Kirk in finance was educational and helpful. The most outstanding aspect was our salesperson Mickey. He is Everyone we met were friendly and helpful. Kirk in finance was educational and helpful. The most outstanding aspect was our salesperson Mickey. He is sincere and respectful. We have the utmost confidence in Mickey who made our 3 hour round trip from Delaware worth every mile. We have had good, bad and indifferent previous car buying experiences but Mickey and Kirk gave us our first outstanding experience. We will definitely come back to Audi of Owings Mills again in the future. Jim and Barb. More
by Nicholsgilmore
Employees Worked With
Mickey Solomon and Kirk Patel
April 18, 2021
I was very impressed with Audi Owings Mills dealership in assisting me in purchasing a preowned Audi TTS. I purchased this car out of state online with the help of Nancy Hughes. She arranged to have me picke assisting me in purchasing a preowned Audi TTS. I purchased this car out of state online with the help of Nancy Hughes. She arranged to have me picked up at the airport, have the paperwork needed to complete this transaction ready to go and explained the features of the car before I drove it back to my home state. I was very pleased with the dealership’s assistance and would certainly buy from them again! More
by therealdonmccoy
Employees Worked With
NANCY HUGHES
March 31, 2021
Warranty repair of recall and issue with side assist not working. The team had everything fixed on two hours along with a car wash and vacuum! Awesome! working. The team had everything fixed on two hours along with a car wash and vacuum! Awesome! More
by Stevied71
Employees Worked With
TOM DINATALIE
March 31, 2021
Great experience, wasn’t there for hours, everyone was masked and maintained social distances as required. plenty snacks water tea coffee and lattes to enjoy. Once again, an Overall great experience! masked and maintained social distances as required. plenty snacks water tea coffee and lattes to enjoy. Once again, an Overall great experience! More
by DiAnn B
Employees Worked With
JESS WILDASIN
March 25, 2021
Was able to get a next-day appointment to take care of some serious damage on my car. The staff was very helpful and courteous, sent me a video of their findings and supplied frequent updates. They provid some serious damage on my car. The staff was very helpful and courteous, sent me a video of their findings and supplied frequent updates. They provided a loaner quickly without me having to ask and had my car taken care of the next day. Great service. More
by Happy Driver
Employees Worked With
Wayne Luberecki, TOM DINATALIE, JESS WILDASIN, KALAH HOUSTON, CHARISMA THOMAS, CAROLYN GAMEZ
March 22, 2021
Tom so very helpful.polite knowledgeable and goes the Tom so very helpful. polite knowledgeable and goes the xtra mile Everyone there is easy to work with . Area clean and comfortable. Easy place to b Tom so very helpful. polite knowledgeable and goes the xtra mile Everyone there is easy to work with . Area clean and comfortable. Easy place to be More
by Jeanettejdavis
Employees Worked With
TOM DINATALIE
March 13, 2021
Clean comfortable environment. Good service. The staff knows you by name. The inspection video was a pleasant surprise and a nice touch. Dealt with Mercedes and BMW within a block away and i rank Audi #1. knows you by name. The inspection video was a pleasant surprise and a nice touch. Dealt with Mercedes and BMW within a block away and i rank Audi #1. More
by CyrilandAlison
Employees Worked With
TOM DINATALIE
March 03, 2021
Sales Rep Nancy Hughes was most accommodating. We found the vehicle online and opted to travel to pick it up. When we arrived, we were expected and most of the paperwork had been done. We took a test dri the vehicle online and opted to travel to pick it up. When we arrived, we were expected and most of the paperwork had been done. We took a test drive. Returned, completed the financial portion and were done in under 2 hours! Easy peezy and efficient! More
by SthnBel
Employees Worked With
Kirk Patel, Finance Dept., NANCY HUGHES
February 21, 2021
I was very impressed by the complete work accomplished by my service agent,Tom. Never been impressed more by the video explaining all vital points that were shown.. Tom was very much on top of all service in my service agent,Tom. Never been impressed more by the video explaining all vital points that were shown.. Tom was very much on top of all service inspections. Keep up the great work ! More
by mortonlibov
Employees Worked With
TOM DINATALIE, CAROLYN GAMEZ
