Audi Owings Mills

Outstanding customer service and communication. James Coffin was the right person for me to talk to! I told him I had drove all the way from Woodbridge, VA; and I was looking for latest Audi Magazin James Coffin was the right person for me to talk to! I told him I had drove all the way from Woodbridge, VA; and I was looking for latest Audi Magazine (#114) and James knew exactly where to find one. Also, I ask him about two vehicles I was interested in: the RS5 and the 2019 Q8. Without feeling any sales pressure, he gave me as much information as he could about both vehicles. James was friendly and pleasure to talk with. Although, the Q8 won’t be available for another three months; James will be the salesman (Audi Brand Specialist) that I will be looking for. Keep up the outstanding work and professionalism, Michael Wallace More

Customer service was the main focus Jim introduced himself to me and went over some history about Audi because I had done no prior research. I informed him that I wanted to test drive a Jim introduced himself to me and went over some history about Audi because I had done no prior research. I informed him that I wanted to test drive a mid size sedan to see how Audi compares to other cars I had driven during the day. Jim presented me with several options to pick from. Explained the options and features. Went for a test drive that was relaxing and comfortable. I got to make my own choices about what I liked and didn’t like about the Audi mid size lineup without any pressure. Jim answered any questions I had throughly. The BEST part was that Jim’s demeanor didn’t change at all when during our conversation I had said I’m not going to buy, I just want to see the lineup and expierence the car. He was truly a pleasure to deal with and I highly suggest anyone to deal with him in the future. No pressure. No stress. Just friendly, comfortable, relaxed, and down to earth. More

Quick and nice I loved the experience at Audi Owings Mills. The service center is looking nice, is bright and full of light. We were greeted and introduced to Nancy I loved the experience at Audi Owings Mills. The service center is looking nice, is bright and full of light. We were greeted and introduced to Nancy - the salesperson. She was very patient and knowledgeable. Although we were very close to the closing of the center, she let us test drive both of the vehicles we wanted to try. When we came back for the second appointment and were ready to buy, the manager went above and beyond to find the best option for us. Robert Williams was very nice, explained everything step by step, and made sure we had the correct leasing price. Good job guys! More

Quick and Easy I had a great experience with Kevin as my salesperson and Dan as the [General] Manager. Neither were pushy. As a matter of fact, I emailed both sayi I had a great experience with Kevin as my salesperson and Dan as the [General] Manager. Neither were pushy. As a matter of fact, I emailed both saying I needed a week to make a decision and they left me alone. I was more than happy to call them when I was ready because of that. More

Great Used Car Experience Although I was purchasing a used car, the staff at Audi Owings Mills treated me and my wife like we were buying their top of the line vehicle. The pri Although I was purchasing a used car, the staff at Audi Owings Mills treated me and my wife like we were buying their top of the line vehicle. The price was fair and we received a discount that we did not even expect. Friendly, personable, knowledgable. Great job guys! More

Jim Coffin is Great to deal with I am shopping for vehicles, and Jim Coffin was a great find. He is pleasant, no pressure, and was very knowledgeable. He gave me all the time I neede I am shopping for vehicles, and Jim Coffin was a great find. He is pleasant, no pressure, and was very knowledgeable. He gave me all the time I needed without feeling pressure. He explained to me how things worked, so I can get the car I am looking for. Not your typical car dealer, he is a cut above. Thanks Jim! More

Great Experience!! DuBois was wonderful to work with! He listened to my needs and made the car buying process easy. I would highly recommend working with DuBois! DuBois was wonderful to work with! He listened to my needs and made the car buying process easy. I would highly recommend working with DuBois! More

Salesman/Mr. Coffin.....Gracious, patient & fair To me, being greeted warmly, without any "sales" junk, if the bet way to approach a new Customer. We were able to discuss the vehicle of choice, make To me, being greeted warmly, without any "sales" junk, if the bet way to approach a new Customer. We were able to discuss the vehicle of choice, make a decent test drive, & conclude our discussions without pressure. More

Fantastic The salesmen with whom we worked (DuBois Kelly and Kevin Bucchi) were outstanding, honest, and not overbearing. They gave us plenty of time to consid The salesmen with whom we worked (DuBois Kelly and Kevin Bucchi) were outstanding, honest, and not overbearing. They gave us plenty of time to consider our options without annoying phone calls or emails. Once we purchased the car, DuBois ensured that all of the details involving the trade-in were handled well and seamlessly. More

Everyone was very professional and knowledgeable of service I gave the Audi dealership in Owings Mills a 5 star rating, because the state of the art building and the superb customer service from sales rep Nancy I gave the Audi dealership in Owings Mills a 5 star rating, because the state of the art building and the superb customer service from sales rep Nancy and Business Manager Robert gave impeccable service. More