Audi Owings Mills

Oil change The service was fast and efficient. Tom was friendly.and helpful. He provided a courtesy ride home and called to offer to pick me up. Great Service! The service was fast and efficient. Tom was friendly.and helpful. He provided a courtesy ride home and called to offer to pick me up. Great Service! More

Twisted??? I purchased a 2018 Audi A5 Sportback that was used by the dealership as a Loaner Vehicle for it’s customers on Friday June 14, 2019 But before I purch I purchased a 2018 Audi A5 Sportback that was used by the dealership as a Loaner Vehicle for it’s customers on Friday June 14, 2019 But before I purchased it I inquired why wasn’t it listed as a CPO {CERTIFIED PRE OWNED} vehicle because I wouldn’t purchase it unless it was. I was told that the dealership would make it a CPO and add an additional year to the manufacturers coverage if I purchased, so I did. Upon closing the deal signing all of the paperwork and presenting a check I was shown the CERTIFIED PRE OWNED WARRANTY CERTIFICATE stating that the vehicle would have one additional year added to the back end of the Manufactures 4-Year Plan. So here’s where things got “Twisted” Before leaving the dealership with all of my paperwork and both sets of keys I made a call to my Insurance Company to have the car covered. While on the phone talking to my Insurance Agent I stopped to thank the management and wish them a Happy Father’s Day. Needless to say I put my extra car key down along with the CPO WARRANTY CERTIFICATE on a desk and left the dealership. The next morning Saturday June 15th I received a text message that I left my extra car key at the dealership. Upon returning to the dealership to retrieve my belongings I was given the key but no CPO WARRANTY. I questioned my salesperson about it and was told that she would check around to try and locate it. I have returned to the dealership on two additional occasions and spoke with a manager about it and still as of today July 4th I’m without my CPO WARRANTY. Would you say that maybe they’re trying to get out of providing me with the additional year of Warranty Coverage or what??? More

GREAT EXPERIENCE EVERY TIME Thank you for making it so easy to service ! Everyone in the dealership is welcoming . Jess you always go above and beyond to make sure that every Thank you for making it so easy to service ! Everyone in the dealership is welcoming . Jess you always go above and beyond to make sure that everything is taken care of! I highly recommend you for your professionalism , knowledge and efficiency! More

Amazing as always! I Always receive excellent service from audi Owings Mills. Jess takes good care of me and is very accommodating. Service is reliable and they work wi I Always receive excellent service from audi Owings Mills. Jess takes good care of me and is very accommodating. Service is reliable and they work with my schedule to ensure I’m satisfied in a reasonable time More

Excellent Experience Finally went back into a car dealership after walking the lot at Carmax several times and leaving disappointed and no closer to a decision each time. Finally went back into a car dealership after walking the lot at Carmax several times and leaving disappointed and no closer to a decision each time. Staff at Audi Owings Mills was friendly, genial, low key, with no pressure whatsoever. Visited several times prior to purchase and received nothing but excellent service with no high-pressure sales tactics. Worked with Kevin in sales and Robert in F&I - both exemplary individuals with high levels of knowledge, experience and expertise. Highly recommend to one and all. More

First Time Customer My sales associate was very professional, efficient, knowledgeable and concise when explaining the process. I would definitely recommend Audi Owings M My sales associate was very professional, efficient, knowledgeable and concise when explaining the process. I would definitely recommend Audi Owings Mills to my friends and family. More

My Audi experience My experience with Audi Owings Mills was excellent. A wonderful experience from start to finish. My salesman, DuBois Kelly, was knowledgeable &!helpfu My experience with Audi Owings Mills was excellent. A wonderful experience from start to finish. My salesman, DuBois Kelly, was knowledgeable &!helpful. And, I love my new AUdi More

Extremely Satisfied with Automobile and Service I wanted to thank Nancy Hughes for her helpfulness and transparency in helping me with the purchase of my new A5. I love the car! From the start, from I wanted to thank Nancy Hughes for her helpfulness and transparency in helping me with the purchase of my new A5. I love the car! From the start, from test drives, to negotiations, to acceptance of the vehicle she could not have been more pleasant. Great job Nancy! More

Just Starting to Look Stopped in to get some info on the new Etron SUV and could only stay a short while. Sales rep was knowledgable about the vehicle and answered all my Stopped in to get some info on the new Etron SUV and could only stay a short while. Sales rep was knowledgable about the vehicle and answered all my questions. Courteous and professional. Coming back for a test drive. More

Outstanding Service Jess was an outstanding Service agent. He took down my issues and ensured the maintenance team checked and rectified my issues. I received emails, tex Jess was an outstanding Service agent. He took down my issues and ensured the maintenance team checked and rectified my issues. I received emails, text and calls providing me an updated status on my car. More