Audi Owings Mills

Good experience Very nice location, the facilities and people are great to work with. Although I decided not to purchase this week, I will definitely consider in the Very nice location, the facilities and people are great to work with. Although I decided not to purchase this week, I will definitely consider in the future and would recommend to others looking to buy an Audi. More

Whole visit was easy, faster than expected, and everyone was very pleasant and helpful. Space was clean and comfortable, and the coffee machine was handy. was very pleasant and helpful. Space was clean and comfortable, and the coffee machine was handy. More

Outstanding service Since purchasing my 2015 Q5 several months ago, I've been back several times for various issues - from scrapes to the hood and passenger side created Since purchasing my 2015 Q5 several months ago, I've been back several times for various issues - from scrapes to the hood and passenger side created by flying debris to assistance locating hidden parts. Everyone in the dealership is incredibly responsive every time I walk through the door. They address every issue as if it were their only concern, and make it their mission for me to drive away happy. I haven't been charged yet for any time or effort expended on my requests, and to top it all off, my car is always returned to me washed and detailed. Incredibly wonderful service from a committed team at the best dealership I've ever done business with. I will always recommend them without hesitation. More

Great service As always they provided great service. The guys at the service desk are fantastic. They are knowledgable and up front with issues. I received my car As always they provided great service. The guys at the service desk are fantastic. They are knowledgable and up front with issues. I received my car back on time and nice and clean. More

Fantastic Experience!! Nancy Hughes, Robert Williams & Mickey Solomon all took fabulous care of me during my recent purchase of 2019 Q7. A little over a year I'd spoken wit Nancy Hughes, Robert Williams & Mickey Solomon all took fabulous care of me during my recent purchase of 2019 Q7. A little over a year I'd spoken with Nancy about a possible trade-in, but the numbers did work in my favor. Nancy is great at follow-up, but not pressuring. She basically reached out about some deals they had going on in August & remembered all that I was looking for & called to let me know what she had available. I loved the convenience of being able to send me the stickers on them both via email before I even decided to make a trip there. It was a smooth transaction & they got me all the things I asked for and even more since my 2017 Q7 was needing another set of tires (after 1 year) & I was contemplating getting rid of it instead of putting the money into more tires after such a short time. I was pleased at how the process went & the ongoing tech to help me use all the great features in the vehicle. More

Fantastic Service I cannot say enough about the great service I received from the sales team at Audi Owings Mills. DuBois Kelly made my first time car buying experience I cannot say enough about the great service I received from the sales team at Audi Owings Mills. DuBois Kelly made my first time car buying experience as easy and comfortable as possible. He was a actively involved from start to finish, making sure that I had all of the information I needed to make a decision. I really felt like he was a partner during this process. Dan Coy went above and beyond to assist with anything that came up and really made me feel like a valued customer. Robert Williams was also a pleasure to work with and helped me better understand my financing options. I will recommend Audi Owings Mills to anyone who is looking to buy a car and I will certainly be returning to DuBois and Dan when the time comes. More

A7 recall service Outstanding communication. Provided me expectations for length of service, choice of loaner, feedback on completed service. Service area was clean a Outstanding communication. Provided me expectations for length of service, choice of loaner, feedback on completed service. Service area was clean and interaction with other personnel there were all professional. More

VIP treatment From the moment I walked in I was treated like royalty. Jim and the management made everything as easy as possible and I walked out with a new car, sa From the moment I walked in I was treated like royalty. Jim and the management made everything as easy as possible and I walked out with a new car, same day. Will definitely have my husband buy his next car here. More

Excellent Service ! Highly Recommended! I’d would like to commend the service department at Audi Owings Mills for their excellent customer service. I often have the pleasure of working wi I’d would like to commend the service department at Audi Owings Mills for their excellent customer service. I often have the pleasure of working with Jess who is a great asset to your team. His professional demeanor, attention to detail, and exceptional service is what keeps me coming back. Jess is always on top of everything ensuring my concerns are addressed , vehicle gets a thorough inspection and that I’m notified when there are issues with my vehicle even when they don’t require immediate attention. Thank you all for continuously exceeding my expectations and Jess for being my trusted service advisor! More

Recall service Was promptly notified that recall part available. Jess Wildason promptly scheduled a next day appt. Repair took under 2 hrs. As Jess estimated. Beau Was promptly notified that recall part available. Jess Wildason promptly scheduled a next day appt. Repair took under 2 hrs. As Jess estimated. Beautiful complex...First class customer service. More