Audi Owings Mills

Always helpful and treats people with respect and kindness. They have been working my multiple issues with my 2017 Audi A4. They have always tried to go above and beyond. kindness. They have been working my multiple issues with my 2017 Audi A4. They have always tried to go above and beyond. More

This dealership had the exact car I wanted so that is why I ended up going there. Amy was my rep and did not negotiate on price. She gave me a $200ish discount and that was that. Didn’t even seem open to dis I ended up going there. Amy was my rep and did not negotiate on price. She gave me a $200ish discount and that was that. Didn’t even seem open to discussion and said they’re moving to a 100% no-negotiation business model. They got me in and out within 3 hours including test drive, financing, extended warranties, and all the corresponding paperwork. Robert in Finance was excellent - went over all the warranty options in detail so I fully understood them. This is my 3rd A6 and this is also the first time I purchased additional warranties and I definitely attribute this to him and the time he took to fully explain. Based on how much I spent on maintenance, dents, dings, flat tires, etc for previous A6s, this should more than pay for itself. My disappointments were the following: missing owners manuals and less than stellar detailing job. They forgot to include the owners manuals and with a car with this much new technology, I was immediately lost without the books to figure out what all the indicator lights mean. They were closed the following day so it was a bit of trial and error. They agreed to mail the books to me since I live an hour away and a tech talked me through some things on the phone to tide me over. Regarding detailing (I bought 2019 certified pre owned), there are very visible stains on the inside interior ceiling and visor. I bought the car at night and didn’t see these when I did the last look through post-detail. I mentioned this after the fact and there was no offer to bring it back and try to have the stains removed. The car never had the new car smell that you get when a car is properly detailed so again, we finished up my paperwork at closing time so I think they were just rushing through. All in all a good experience in the sense that it was fast and straight forward and they had what I wanted. But the last-minute lack of attention to detail could use some improvement. More

Great service and customer service is always great I have already recommended this location to my friends with an audi and the staff is great already recommended this location to my friends with an audi and the staff is great More

Excellent. Customer service, cleanliness of space, and bathroom. Jess has always been a top notch service technician. Met Dan and briefly detected a genuine sales person. bathroom. Jess has always been a top notch service technician. Met Dan and briefly detected a genuine sales person. More

One of the easiest car buying experiences I've had. Low key, no pressure, allow me control the process. Provided plenty of information and room to discover what was going to be best for me. Stayed well a key, no pressure, allow me control the process. Provided plenty of information and room to discover what was going to be best for me. Stayed well after closing time to ensure my purchase and orientation were completed and comprehensive. Highly recommend Nancy as a sales representative. More

The seat belt problem was resolved very efficiently. My car was returned once the mechanic was sure the issue was resolved. I was very satisfied. Barbara Wolf car was returned once the mechanic was sure the issue was resolved. I was very satisfied. Barbara Wolf More

Great Buying Experience It was a pleasure working with Audi Owings Mills on the purchase of our S3. Amy, Dan and Robert were professional, efficient and no pressure. This w It was a pleasure working with Audi Owings Mills on the purchase of our S3. Amy, Dan and Robert were professional, efficient and no pressure. This was the most enjoyable experience I have had buying a new car! More

Prompt and professional service. Facility is modern, clean and comfortable. The service staff is helpful and quick to help out or answer any questions you may have. clean and comfortable. The service staff is helpful and quick to help out or answer any questions you may have. More

Very nice environment and the staffers are very knowledgeable and friendly. They also avail you the various options u have as regards your car maintenance knowledgeable and friendly. They also avail you the various options u have as regards your car maintenance More

The whole staff, from sales to finance were excellent. Have had the pleasure of working with Nancy Hughes, who was patient helpful and professional. She is the only reason that I bought the car. Have had the pleasure of working with Nancy Hughes, who was patient helpful and professional. She is the only reason that I bought the car. More