Audi Owings Mills

In for 45k mike service, Tom was great, I enjoyed fast and efficient service visit! Car wash and vacuum was a pleasant bonus and much appreciated. Thanks and efficient service visit! Car wash and vacuum was a pleasant bonus and much appreciated. Thanks More

First of all, I owe Rob, Kevin DeFord and everyone else at this dealership and apology - I bought a used car here in 2018 and I'm just now getting to the review. I do sincerely apologize because I had one at this dealership and apology - I bought a used car here in 2018 and I'm just now getting to the review. I do sincerely apologize because I had one of the most professional shopping experiences I've ever had at this dealership. There were several things that stood out to me - - First, a very professional staff from the manager to the rep to finance, all of whom were accomodating and a delight to work with. - A fair price. Car buying is not a bloodsport to me; I am a businessman myself and I absolutely understand all the expenses that go into operating a business and will gladly pay people their fair margin. Their initial asking price was fair to me, we stuck to it. - The right car. I had been researching this vehicle for a while, and while it's not exactly rare it can be hard to find the way I wanted. Not only did they have it in stock, but it was a marvelous specimen and as mentioned priced quite fairly. To highlight some of the professionalism: I went shopping on a holiday weekend, but didn't bring cash with me... oversight on my behalf, but once I decided I liked the car and the price was fair Kevin gladly held it for me for a few days until I returned with a check. They also readily worked with me on an independent inspection, and the finance team wasn't the least bit pushy when I wanted to use my own CU (which has incredible rates). All in all I carried myself professionally, they carried themselves professionally and we both won. It was the best car shopping experience I've had - one so professional that I've told the story to scores of people. I would have zero hesitation about returning here for another car. Thanks again for the awesome car team, I'm having a blast driving it, I take loving care of it and it's serving me exceptionally well. Apologies for the delays in finally writing a review !! More

Does a great job at communicating. Also , the car is ready when they say it will be ready. Very courteous staff. Would recommend this dealership. ready when they say it will be ready. Very courteous staff. Would recommend this dealership. More

Great Service Audi Owings Mills was great to work with! Daniel Coy and Dubois Kelly went above and beyond to take care of all my questions and Audi needs. Thank Audi Owings Mills was great to work with! Daniel Coy and Dubois Kelly went above and beyond to take care of all my questions and Audi needs. Thank you! More

Tom was excellent!! He provided great customer service from start to finish. He kept me informed on the status of my car via text messaging. Thanks again Tom! from start to finish. He kept me informed on the status of my car via text messaging. Thanks again Tom! More

They did a great job on my car. They were communicative, timely, and couldn’t have been nicer I will definitely use them again in the future. Well done timely, and couldn’t have been nicer I will definitely use them again in the future. Well done More

Great service at Audi Owings Mills. Always goes over and above. Texts with updates, explains everything, remembers the car and customer, follows up with technicians all day. above. Texts with updates, explains everything, remembers the car and customer, follows up with technicians all day. More

This dealership is great! Very customer oriented from the time you enter to the time you leave. The service department takes great care of my vehicle. the time you enter to the time you leave. The service department takes great care of my vehicle. More

Everything was done well and in a timely manner. I have always been happy with the service received. Just sorry there wasn’t a car wash due to virus. always been happy with the service received. Just sorry there wasn’t a car wash due to virus. More

The sales and service departments are the best that I have experienced in over fifty years of car ownership. Tom, Jess, and Wayne are the best. Also DuBois in sales is excellent! have experienced in over fifty years of car ownership. Tom, Jess, and Wayne are the best. Also DuBois in sales is excellent! More