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Audi Owings Mills
Owings Mills, MD
260 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 260 reviews
January 27, 2021
Excellent experienceIt was efficient and the work was Excellent experience It was efficient and the work was completed I the time estimated. Waiting area was large, clean and even had a pool table! Excellent experience It was efficient and the work was completed I the time estimated. Waiting area was large, clean and even had a pool table! More
by mitchfriedmann
Employees Worked With
TOM DINATALIE
January 13, 2021
Great service. They are a first class shop. I will be returning. I got a oil change and a belt replace. They were very detail about the issues with my car. With no pressure to get the services. returning. I got a oil change and a belt replace. They were very detail about the issues with my car. With no pressure to get the services. More
by Ccann15
Employees Worked With
JESS WILDASIN
January 12, 2021
Service was professional, friendly overall very good service!! I would recommend to friends Always clean and professional atmosphere, I am a second time customer, and would recommend to neighbors service!! I would recommend to friends Always clean and professional atmosphere, I am a second time customer, and would recommend to neighborsrs. More
by Pgthompson117
Employees Worked With
JESS WILDASIN
December 31, 2020
Took car in for annual servicing. Jess and the service department team are great to work with. From scheduling to pick-up a super experience. Many thanks. department team are great to work with. From scheduling to pick-up a super experience. Many thanks. More
by Carol
Employees Worked With
JESS WILDASIN
December 09, 2020
Took my car in for an oil change. Get my car back and it’s noticeably low on fuel, my drivers seat was all sorts of messed up, and my drive settings were pulled up on my car. So whatever tech worked on m it’s noticeably low on fuel, my drivers seat was all sorts of messed up, and my drive settings were pulled up on my car. So whatever tech worked on my car saw my carbon fiber intake and decided to go for a joy ride. NOT okay. I called today to speak to a service MANAGER. And a service WRITER (Jess) answered and told me the tech doesn’t have a “trigger finger” for fancy cars and would never do that. Said they logged a mile and a half on my car which is normal for service. Which 1 makes no sense given the service bay is less than 100 yards from where I put my car. And I was down so much fuel, with a trip logged at 18mpg. Also said the drive select comes up automatically when they do service which is NOT true. I expect this behavior from a jiffy lube type place not a freaking Audi dealer. Will never take my car here ever again. More
by cmkutchey
Employees Worked With
The tech that worked on my car should be fired, JESS WILDASIN
November 29, 2020
Great service by Tom! He got me in and out for an oil change right before closing and it was completed in no time! I will be returning for all of my service needs change right before closing and it was completed in no time! I will be returning for all of my service needs More
by Nelle90
Employees Worked With
TOM DINATALIE
November 27, 2020
Great service. Excellent follow up by my salesman, Dubois. Process was easy. Highly recomend this Audi dealership.Head over heels above the competitor dealership in this area Dubois. Process was easy. Highly recomend this Audi dealership.Head over heels above the competitor dealership in this area More
by asdavis35
Employees Worked With
Dan in Finance, DUBOIS KELLY
November 19, 2020
Tho dissatisfied with the vehicle, the service is consistently excellent. My primary service professional, Jess; along with Tom and the service manager Wayne are customer focused, professional and c consistently excellent. My primary service professional, Jess; along with Tom and the service manager Wayne are customer focused, professional and courteous. The service professionals grade is “A.” The excessive time & inconvenience in the shop is graded “D-minus.” More
by Gary
Employees Worked With
Wayne Luberecki, TOM DINATALIE, JESS WILDASIN
November 19, 2020
Clean environment and great customer service. Reps were polite, friendly and very helpful, especially DuBois Kelly. Mr. Kelly was very kind and he earned my business. polite, friendly and very helpful, especially DuBois Kelly. Mr. Kelly was very kind and he earned my business. More
by jonearl
Employees Worked With
ROBERT WILLIAMS, DUBOIS KELLY, Kyle Detling
